We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

robert harman Error Trying to instalClosed   Amelia   Updated August 24, 2023 at 9:23am   8 Most recent comment from Stefan Petrov:Hello Robert,that's nice to hear. As we stated, the main reason could be a conflict with the PHP version on the server, and also developers added fixes to the version I've sent to you. We r ... Sandeepa Assigning a domain to AMelia accountClosed   Amelia   Updated August 24, 2023 at 9:16am   6 Most recent comment from Marko Davidović:Hello Nneka and Brad,The license must be deactivated on that domain otherwise you can not set it up on a new one. We have to kindly ask you that if you have any further questions please open your own ... Ilias Grigoriadis Gift CardClosed   Amelia   Updated August 24, 2023 at 6:03am   2 Most recent comment from Marko Davidović:Hello Ilias, Thank you for reaching out to us.We have coupons in Amelia and you can create and send our coupon and since you can use those we do not have gift vouchers as such on the road map. We do ... Daniel Brooksby Filtering Checkbox Not Loading all options for usersClosed   wpDataTables   Updated August 23, 2023 at 9:06pm   4 Most recent comment from Miloš Jovanović:Hi Daniel,I am happy to see that we found the root of that issue.Thank you for letting us know.-In regards to the second question,if i understood, you would like to set the 'default choice' ... Jamie Pond Need to allow greater service durationsClosed   Amelia   Updated August 23, 2023 at 12:26pm   2 Most recent comment from Marko Davidović:Hello Jamie, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. The plugin cannot be used for multi-day bookings. It's currently limited to appoint ... Jill Sardella How to show current capacity of service while bookingClosed   Amelia   Updated August 23, 2023 at 11:47am   4 Most recent comment from Stefan Petrov:Hello Jil,in the appointment tab, there is a number of spots that shows how many customers are booked for an appointment.If I select 2 additional people, in the appointment tab, you will see the numbe ... Roman Brunner Event Slot selection not Working! URGENTClosed   Amelia   Updated August 23, 2023 at 11:07am   4 Most recent comment from Uroš Jovanović:Hello Roman,We will assist you with this issue on that ticket.Thank you for clearing that up. Jill Sardella Hiding Congratulations Fields in Step Booking 2.0Closed   Amelia   Updated August 23, 2023 at 10:40am   2 Most recent comment from Stefan Petrov:Hello Jil,you are right, this needs to be done with the CSSFor the time being, we can offer you this custom CSS that you can add to your booking page(s); This one you can use to hide the employee inf ... ronnie adams turn notification offClosed   Amelia   Updated August 23, 2023 at 9:14am   2 Most recent comment from Uroš Jovanović:Hello Ronnie,Thank you for reaching out to us.That will turn off all the notifications that are supposed to be sent to that customer for that appointment.Hope this helps you.Please let me know if you ... Kai Greupner Upload plugin to localhostClosed   Amelia   Updated August 23, 2023 at 9:04am   5 Most recent comment from Marko Davidović:Hello Kai,We are glad to hear that everything is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you the ... Robert Staddon Support for Divi 5?Closed   Amelia   Updated August 23, 2023 at 8:59am   2 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for reaching out to us.Yes, we are working on this integration and it will work great once its released, thank you for pointing this out to us.If you have any other questions. Eugen Change StepsClosed   Amelia   Updated August 23, 2023 at 8:49am   2 Most recent comment from Marko Davidović:Hello Eugen, Thank you for reaching out to us.We regret to inform you that, unfortunately, currently, this feature is not built-in in Amelia. Time and date available depend on employee settings so the ... Rio Praditia Package SettingClosed   Amelia   Updated August 23, 2023 at 8:47am   2 Most recent comment from Stefan Petrov:Hello Rio,thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wp ... Christopher Thornhill creating eventsClosed   Amelia   Updated August 23, 2023 at 8:30am   2 Most recent comment from Uroš Jovanović:Hello Christopher,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... María Cajo Google CalendarClosed   Amelia   Updated August 23, 2023 at 8:26am   7 Most recent comment from Uroš Jovanović:Hello María,Can you please reach out to your hosting provider again and let me know if they were able to assist you with this?Looking forward to your reply.