We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

selate FormattingClosed   wpDataTables   Updated July 5, 2017 at 12:34pm   6 Most recent comment from Miloš Jovanović:Hi selate,The page container is controlled by the theme so you can also ask theme authors about that CSS and if they can change it for you.Best regards.  dkashikar Dropdown for field editorClosed   wpDataTables   Updated July 5, 2017 at 9:39am   2 Most recent comment from Miloš Jovanović:Hi dkashikar,Thank you for your purchase.Sorry but I did not quite understand what are you trying to achieve.Can you please describe me more or give me some example so I can give you my suggestion.B ... VMorgunov How to create a list of values for the checkbox filter using JS in front-end?Closed   wpDataTables   Updated July 5, 2017 at 9:20am   4 Most recent comment from Miloš Jovanović:Hi,This feature is available in the 2.0 version of our plugin.Can you please tell me did you try to make some possible values in the Beta version.Best regards. lippylion Google graphs not showingClosed   wpDataTables   Updated July 5, 2017 at 9:06am   2 Most recent comment from Miloš Jovanović:Hi lippylionThank you for your purchase.Can you please try to change the theme and tell me does it working after that.Thank you. atef_wagih Is it possible to create a Mysql table from an external database?Closed   wpDataTables   Updated July 4, 2017 at 10:09am   2 Most recent comment from Miloš Jovanović:Hi Atef,Thank you for your purchase.We are supporting connection with the external database, but just one database can be connected at time. You can setup external database on wpDataTables settings p ... homemadebyx Conditional FormattingClosed   wpDataTables   Updated July 4, 2017 at 8:36am   4 Most recent comment from Miloš Jovanović:Hi homemadebyx,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and r ... Julian Holden wpDataTables PublicClosed   wpDataTables   Updated July 4, 2017 at 7:52am   2 Most recent comment from Miloš Jovanović:Hi Julian,Thank you for your purchase.As I can see you opened a same ticket twice so due to our support policy I must kindly ask you not to do that in future.I will close this ticket and we can con ... Tutak Can't import large CSV fileClosed   wpDataTables   Updated July 4, 2017 at 7:50am   2 Most recent comment from Miloš Jovanović:Hi Tutak,Thank you for your purchase.When you have a table with that numbers of entries the best option is to create a mysql table.You can find more about this type of tables in our documentation.Hope ... Brad Eichmann Advanced Filter FormsClosed   wpDataTables   Updated July 4, 2017 at 7:33am   3 Most recent comment from Miloš Jovanović:Hi Brad Eichmann,Thank you for your purchase.I am glad that you found the solution on your own, good job.If you have any more issues feel free to open a ticket.Best regards. Zorrtis Sort by invisible columnClosed   wpDataTables   Updated July 4, 2017 at 7:18am   8 Most recent comment from Miloš Jovanović:Hi Jan,I am glad that everything is working fine now.You are welcome.Best regards. jamesarm97 Table not scrollingClosed   wpDataTables   Updated July 3, 2017 at 11:30am   2 Most recent comment from Miloš Jovanović:Hi jamesarm97,Thank you for your purchase.Can you please send me the link of that table so I can take a look.Thank you. keeper67 WPDataTAblesClosed   wpDataTables   Updated July 3, 2017 at 10:34am   7 Most recent comment from Miloš Jovanović:Hi Miguel,Unfortunately somethingl ike this is not possible with the plugin build in features and it requires some code customization.We can offer you our paid customization services where you can hi ... metamindz PercentagesClosed   wpDataTables   Updated June 30, 2017 at 4:32pm   3 Most recent comment from metamindz:Thank you. Issue resolved.  napkinfinance Feature Request: Captions on TablesClosed   wpDataTables   Updated June 30, 2017 at 11:25am   2 Most recent comment from Miloš Jovanović:Hi napkinfinance,Thank you for your purchase.Thank you for sharing your suggestions and ideas with us. I will add this to our TODO list and maybe we will implement it for our future updates.Best rega ... burgunderblau Mysql Placeholders and charts without the tableClosed   wpDataTables   Updated June 30, 2017 at 9:58am   4 Most recent comment from Miloš Jovanović:Hi burgunderblau,Glad that you managed to achieve that by yourself, good job.Ticket is public so if someone needs the same achievement they can find here.Best regards.