We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jacob AJAX loading in?Closed Pre-purchase questions for wpDataTables   Updated September 1, 2017 at 9:44am   2 Most recent comment from [deleted]:Hi Jacob, We do have option to turn on server side processing for tables that are created from MySQL query or for table manually created on your website. You can find more information about this in ... Emanuel Clickable Rows (Click to show values)Closed Pre-purchase questions for wpDataTables   Updated September 1, 2017 at 9:24am   2 Most recent comment from [deleted]:Hi Emanuel,Thank you for your inquiry.Unfortunately something like that is not possible with wpDataTables with built-in features. However it could be accomplish with some custom coding (JS and PHP).Y ... Larry Daniele "Show xx entries" dropdown not workingClosed   wpDataTables   Updated August 31, 2017 at 7:37pm   6 Most recent comment from Miloš Jovanović:Hi Larry  Your suggestion have a point and we are working to update somehow this feature or hopefully that this issue with bootstrap will find some stable solution. But for now this is the proper wo ... Rick Hultz Not workingClosed   wpDataTables   Updated August 31, 2017 at 7:00pm   3 Most recent comment from Miloš Jovanović:Hi Rick,Thank you for your purchase.It is recommended that after every update of the plugin users deactivate/activate the plugin to avoid some issues after the upgrade.Glad that you found the workarou ... ilkkaH Wpdatables problems with mysql tablesClosed   wpDataTables   Updated August 31, 2017 at 3:58pm   10 Most recent comment from ilkkaH:Hi, Ok. I just don't want to be building views on top of views as these queries are very complicated, but anyways they are working now. And everything seems to be ok.Thanks. Shelly Export Tables?Closed   wpDataTables   Updated August 31, 2017 at 10:21am   4 Most recent comment from Miloš Jovanović:Hi Shelly,Yes it is possible.But we suggest in case like this to migrate the database also.Best regards. Harald Kjellevik wpDatatables filepathClosed   wpDataTables   Updated August 31, 2017 at 8:33am   4 Most recent comment from Isidora Markovic:Hi Harald,Yes that should work. You just need to follow instruction from our documentation how to make URL link on this link. GileadIT Chart ColorsClosed   wpDataTables   Updated August 30, 2017 at 5:14pm   4 Most recent comment from Miloš Jovanović:Hi Joe,You are welcome.Best regards. Aidan Clear Filters button doesn't work anymoreClosed   wpDataTables   Updated August 30, 2017 at 4:48pm   4 Most recent comment from Miloš Jovanović:Hi Aidan,You are welcome.This feature was required a lot of times from our users so we added it for the new update.Best regards. MI User Roles for Editing and Adding ItemsClosed   wpDataTables   Updated August 30, 2017 at 3:55pm   4 Most recent comment from Isidora Markovic:Hi MI,Unfortunately this is not possible without some code customization.  It can be done with two tables. First one is editable and second one is not.First make one table editable (this one is for u ... GileadIT Slow Chart Display TimeClosed   wpDataTables   Updated August 30, 2017 at 1:46pm   6 Most recent comment from Miloš Jovanović:Hi Joe,I am glad that you found the solution, good job.Best regards. GCooper table disappeared from public siteClosed   wpDataTables   Updated August 30, 2017 at 12:24pm   6 Most recent comment from Isidora Markovic:Hi GCooperSorry for inconvenience and i'm glad that you solved the issue.After the update, everything should work fine. If is not, my suggestion to prevent this in future after new updates is that  ... mks222 Moving info block to the top of the tableClosed   wpDataTables   Updated August 30, 2017 at 12:10pm   7 Most recent comment from mks222:great, thank you! Jeremy Data TablesClosed Pre-purchase questions for wpDataTables   Updated August 30, 2017 at 9:45am   2 Most recent comment from [deleted]:Hi Jeremy,We do not have "in cell" formula support but we do have separate column type which allows you to add one more  column and in that column you can define formula which will calculate data fr ... tcghs Table Format not Displaying CorrectlyClosed   wpDataTables   Updated August 30, 2017 at 9:32am   6 Most recent comment from Miloš Jovanović:Hi Mike,You did not done anything wrong.You just needed to check include bootstrap.js option from wpdatatables settings page.Best regards.