We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

MarcelElbers can not configure chart anymoreClosed   wpDataTables   Updated January 30, 2018 at 8:29pm   15 Most recent comment from MarcelElbers:ok that could be a good explanation. Thanks from now on there should be no tables with out header anymore. Thanks. Frank Row GroupingClosed   wpDataTables   Updated January 30, 2018 at 4:33pm   8 Most recent comment from Isidora Markovic:Hi Frank,You are welcome.  If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon o ... James Powers Settings Panel will not loadClosed   wpDataTables   Updated January 30, 2018 at 10:04am   8 Most recent comment from Miloš Jovanović:Hi James,Good job on finding the solution.When the settings are not loading then almost 99% is the CURL installation.Glad to hear that everythig is working fine now.If you like our plugin and support ... Christophe Bonte Table column possibilityClosed Pre-purchase questions for wpDataTables   Updated January 30, 2018 at 9:59am   4 Most recent comment from [deleted]:Hi Christophe,Then it is possible. If you are creating Manual wpDataTable there will be always wdt_id column that will be primary key in the database table. Otherwise if you are creating table that i ... id_isidsea wpDataTables import csvClosed Pre-purchase questions for wpDataTables   Updated January 30, 2018 at 9:57am   2 Most recent comment from [deleted]:Hi id_isidsea,Thank you for the inquiry.Unfortunately something like this is not possible currently. We have plans to add this feature in some of the future updates.You can try our sandbox site: Fr ... carlyantor Freezing Columns on Data TableClosed   wpDataTables   Updated January 29, 2018 at 6:46pm   2 Most recent comment from Miloš Jovanović:Hi carlyantor,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment. We have a plan to i ... Ken Table Tools output only includes current pagination resultsClosed   wpDataTables   Updated January 29, 2018 at 5:41pm   2 Most recent comment from Isidora Markovic:Hi Ken,Thank you for your purchase.This functionality is based on 3rd party HTML5 library. There are some limitations in this library(like this one) that is explained in our documentation on this lin ... Carl Images from queryClosed   wpDataTables   Updated January 29, 2018 at 2:43pm   4 Most recent comment from Isidora Markovic:Hi Carl,You are welcome.You can change size of the image throw img tag like this: Rhonda Stark Receiving error while trying to update a table.Closed   wpDataTables   Updated January 29, 2018 at 2:25pm   14 Most recent comment from Miloš Jovanović:Hi Rhonda Stark,About the first question, a lot of users requested that if the column is not visible the editor input type should not be disabled by default because a lot of them use the option to edi ... Steven Hollingsed Multiple MySQL DatabasesClosed Pre-purchase questions for wpDataTables   Updated January 29, 2018 at 12:27pm   2 Most recent comment from [deleted]:Hi Steven,Thank you for your inquire.We are working on functionality as we speak which will allow you to configure more than one separate database connection but, at this moment, only one separate MyS ... MarcelElbers column not importedClosed   wpDataTables   Updated January 29, 2018 at 11:03am   3 Most recent comment from Isidora Markovic:HI MarcelElbers,Thank you for your purchase.I am glad that you found a solution for this issue. tnconnect Conditional Formating ChartClosed   wpDataTables   Updated January 29, 2018 at 10:55am   3 Most recent comment from Miloš Jovanović:Hi tnconnect,Thank you for your purchase.Sorry to disappoint you but unfortunately conditional formatting for charts and formation based on the value of another column is not possible with the plugin ... Chris ColumnsClosed   Formidable Forms integration for wpDataTables   Updated January 29, 2018 at 10:49am   6 Most recent comment from [deleted]:Hi Chris,Unfortunately something like this is not possible out of the box features. Only administrator of the website or who has permission to edit the table can change this setting-s for each table ... Bruce Maples Responsiveness settingsClosed   wpDataTables   Updated January 29, 2018 at 10:38am   2 Most recent comment from Isidora Markovic:Hi Bruce,Thank you for your purchase.We check link that you provide and we test on mobile and we see that is working fine.(attachments) Bruce Maples FiltersClosed   wpDataTables   Updated January 28, 2018 at 2:02pm   4 Most recent comment from Miloš Jovanović:Hi Bruce,No problem at all.Glad to be able to help.Hope that everything is working fine.We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks! B ...