We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

certiprof 7e0d40de-bb8a-4da0-9cc4-858e1dbcc72cClosed   wpDataTables   Updated January 24, 2018 at 10:15am   3 Most recent comment from Isidora Markovic:HI certiprof,Thank you for your purchase.My suggestion is to look up in our documentation about Configuring table relations (foreign key). areaticCV areatic JQuery validationsClosed   wpDataTables   Updated January 23, 2018 at 2:08pm   9 Most recent comment from areaticCV areatic:Dear Milan.I have overwrite the entire plugin and now it seems to work. Also, the minDate:moment() works perfectly.Sorry for the inconvenience. We can close the ticket. impact2013 USer editing cells onlyClosed   wpDataTables   Updated January 23, 2018 at 12:52pm   4 Most recent comment from Isidora Markovic:Hi impact2013,Unfortunately at the moment there’s no built-in solution in that format, but you can achieve that if you change the table. So you made one column with userid like in the documentation ... Crisotech Unable to add a post.taxonomy.category condition when creating a table.Closed   wpDataTables   Updated January 23, 2018 at 11:48am   2 Most recent comment from Miloš Jovanović:HI Crisotech,Thank you for your purchase.Unfortunately if you take a look at our documentation you will see this noticePlease note that this tool is not an ultimate query generator, it just construct ... john cannot be able to activate wpdatatable pluginClosed   wpDataTables   Updated January 23, 2018 at 10:52am   4 Most recent comment from Miloš Jovanović:Hi John,Good job, glad to hear that everythig is working now.Best regards. noltegreg pluggin not workingClosed   wpDataTables   Updated January 23, 2018 at 10:38am   2 Most recent comment from Miloš Jovanović:Hi noltegreg,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most ... Andreas Renn Column link to my editorClosed Pre-purchase questions for wpDataTables   Updated January 23, 2018 at 10:33am   2 Most recent comment from [deleted]:Hi Andreas,We do support column type URL link on which you can find more information in our - Documentation. Basically you need to add link in desirable format to the formidable form in the form its ... Paul Eller Problems FrontendClosed   wpDataTables   Updated January 22, 2018 at 5:15pm   12 Most recent comment from Miloš Jovanović:Hi Paul,There should not be any issues with the user roles because the table does not set any of it.When I am logged in I can see the table ( attachment 1) with one Error from the powered_work_documen ... David_Gascon Table entryClosed   Formidable Forms integration for wpDataTables   Updated January 22, 2018 at 3:16pm   3 Most recent comment from David_Gascon:Thanks for your quick answer Milkjo! I'll be following your development closely.David Moon How many machine can be installed for one purchaseClosed Pre-purchase questions for wpDataTables   Updated January 22, 2018 at 10:58am   2 Most recent comment from [deleted]:Hi Moon,As we are using Envato as the marketplace for selling the product, their licensing policies apply: https://codecanyon.net/licenses/terms/regular Their policy in general is: one license is p ... Michael Chipghart PossibilitiesClosed Pre-purchase questions for wpDataTables   Updated January 22, 2018 at 10:33am   2 Most recent comment from [deleted]:Hi Michael,Thank you for your inquire.I am not sure that I understood table structure correctly but we do have option to show information from two tables in one wpDataTable. You can find more informat ... Puriwat Is it possible to make cascade dropdown in frontend?Closed Pre-purchase questions for wpDataTables   Updated January 22, 2018 at 10:17am   4 Most recent comment from [deleted]:Hi Puriwat,Thank you for the purchase.Can you please open a new ticket in wpDataTables category with the purchase key and our support agents will provide you help. rdroberts84 Cant Add New EntriesClosed   wpDataTables   Updated January 22, 2018 at 9:36am   2 Most recent comment from Miloš Jovanović:Hi rdroberts84,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most ... Einar Maartmann User idClosed   wpDataTables   Updated January 22, 2018 at 9:06am   2 Most recent comment from Isidora Markovic:HI Einar,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.My suggestion is to look up in our documentati ... Eric Conditional FormattingClosed   wpDataTables   Updated January 22, 2018 at 8:59am   2 Most recent comment from Isidora Markovic:HI Eric,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes you have to make rule if the content of the ...