We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

palcomp Appoitment ConfirmationClosed   Amelia   Updated May 20, 2019 at 9:12am   6 Most recent comment from Miloš Jovanović:Hi palcomp,Yes.In the Amelia settings->General settings at the bottom you will find Redirect URL After Appointment: ( attachment )there you can set the page that you want.Best regards. palcomp Can't See Book NOW (Mobile)Closed   Amelia   Updated May 20, 2019 at 9:11am   4 Most recent comment from Miloš Jovanović:Hi palcomp,You are welcome.Best regards. Sumit Technical issue in plugin - It is not showing the list of employees when a service is created in back end.Closed   Amelia   Updated May 20, 2019 at 9:06am   10 Most recent comment from Miloš Jovanović:HI Sumit, Please open a refund request using this page https://codecanyon.net/refund_requests/new.Best regards. caronandyoupro technical issue with front endClosed   Amelia   Updated May 20, 2019 at 8:58am   3 Most recent comment from Miloš Jovanović:Hi caronandyoupro,Thank you for your purchase. Glad to heart that the issue is solved, and sorry for not reaching you sooner we are not working on weekends. If you have any more questions feel free to ... Laszlo Abraham error import from excelClosed   wpDataTables   Updated May 20, 2019 at 12:29pm   9 Most recent comment from Aleksandar Vuković:Also, I forgot to mention.Only Highcharts can have the export tool, so you're able to "print" the chart. Google and ChartsJS don't have this feature.Best regards. Holger May BookingClosed Pre-purchase questions for Amelia   Updated May 18, 2019 at 11:42am   1 Most recent comment from Holger May:Hello, my name is Holger May.I'm running an escaperoom.Unfortunately, our current booking system can not optimally meet our requirements.We have 3 different sets.There are only 2 people working a ... CreativeEaglesKG Booking TimeClosed   Amelia   Updated May 17, 2019 at 12:56pm   2 Most recent comment from Miloš Jovanović:Hi CreativeEaglesKG,Thank you for your purchase.1.The time format in our plugin will get the time format which is set in the WordPress settings page.So if you change the general time format in the Wo ... pelonorway Can't see all bookingsClosed   Amelia   Updated May 17, 2019 at 12:49pm   10 Most recent comment from Miloš Jovanović:Hi Caroline,Yes, sometimes it behaves in one way and when you change something it acts completely different.I forwarded this to my team so they can investigate further what may cause the issue.Sorry ... Tóth Tamás Service IDClosed   Amelia   Updated May 17, 2019 at 11:46am   4 Most recent comment from Miloš Jovanović:Hi Tamás,You are welcome.Best regards. Happy9 Amelia FrontendClosed   Amelia   Updated May 17, 2019 at 11:16am   2 Most recent comment from Miloš Jovanović:HI Happy9,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effi ... Mark Gibbs Integration with Formidable FormsClosed   wpDataTables   Updated May 17, 2019 at 11:09am   2 Most recent comment from Aleksandar Vuković:Hello quistuipater.I am sorry to disappoint you, but unfortunately tables created from Formidable Forms are not editable, and are not being saved in a separate table, like other types of wpDataTable ... Sam Text visiibilityClosed   Amelia   Updated May 17, 2019 at 10:59am   4 Most recent comment from Miloš Jovanović:HI Sam,You are welcome.Best regards. Paolo informationClosed Pre-purchase questions for wpDataTables   Updated May 17, 2019 at 10:50am   2 Most recent comment from Aleksandar Vuković:Hi Paolo.Thank you for your interest in our plugin.You can't do it using the global search that exists in the table, but you can add filters in a form above the table, and then enable "Hide table ... Randria Free trialClosed Pre-purchase questions for Amelia   Updated May 17, 2019 at 9:45am   2 Most recent comment from [deleted]:Hi Randria,Thank you for your interest in our plugin.We don't have the free trial version, you can test our plugin on our demo site here, try our Lite version (with some limited features) or buy ... jakewikilawn wpDataTables doesn't workClosed   wpDataTables   Updated May 17, 2019 at 9:04am   3 Most recent comment from Aleksandar Vuković:Hello Jake.Thank you for your purchase.These issues usually occur when there's a conflict with either the theme you're using or another plugin you have installed. For troubleshooting purpo ...