We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

shahid_2dk Importing CouponsClosed   Amelia   Updated May 15, 2019 at 11:06am   2 Most recent comment from Miloš Jovanović:HI shahid_2dk,Thank you for your purchase.1.Unfortunately it is possible to import coupons, we do not support importing at the moment.2.As I understand you want to make 100 coupons and only one can b ... Omar Bozzini FunctionalityClosed   Amelia   Updated May 15, 2019 at 10:03am   2 Most recent comment from Miloš Jovanović:HI Omar,Thank you for your purchase.Unfortunately something like this is not possible to achieve with the plugin built in features at the moment.All the appointments on the page will "listen" the sam ... mrimpact2013 interval timeClosed   Amelia   Updated May 15, 2019 at 10:00am   2 Most recent comment from Miloš Jovanović:HI mrimpact2013,Thank you for your purchase. As I understand you want to set up the default time step to be 6 minutes? Unfortunately it is not possible to set to 6minutes, but you can set it to 5 min ... chrisesh Send all notifications to the additional addressClosed   Amelia   Updated May 15, 2019 at 9:54am   4 Most recent comment from Miloš Jovanović:Hi chrisesh,Good job, hope that everything will work fine now.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this li ... Maryanek Deposit FeatureClosed   Amelia   Updated May 15, 2019 at 9:52am   8 Most recent comment from Miloš Jovanović:HI Sam,I understand you completely, plugin is relatively new and we tend to cover all of the use cases and features that are needed, starting from he most requested one, but I agree that deposits are ... vasyl ukrainian or russian languegeClosed Pre-purchase questions for Amelia   Updated May 15, 2019 at 9:32am   6 Most recent comment from [deleted]:Hi Vasyl,No, unfortunately this is not possible at the moment. If you want to allow your customers to choose the service duration you can create service with some general duration and then create extr ... Patricia Your Webdesign ArticleClosed Pre-purchase questions for Amelia   Updated May 15, 2019 at 8:38am   2 Most recent comment from [deleted]:Hi Patricia,Thank you for contacting us.Can you please contact our marketing manager at [email protected] regards. shehbaz Mobile firendlyClosed Pre-purchase questions for Amelia   Updated May 14, 2019 at 3:48pm   6 Most recent comment from [deleted]:Hi Shehbaz,Unfortunately not at the moment, but we are currently working on the Event Booking feature and with it you will be able to just create course as event and show it on the Event list. It will ... misterwoodman Woodruff Need more info pushed to Google CalendarClosed   Amelia   Updated May 14, 2019 at 3:22pm   3 Most recent comment from misterwoodman Woodruff:Perfect! We'll add those shortcodes to see if they pull in the fields to the email notifications. Thanks!Mark spounch Type of entry of the editor', all options are disabledClosed Pre-purchase questions for wpDataTables   Updated May 14, 2019 at 1:33pm   4 Most recent comment from Aleksandar Vuković:Hi again spounch.Since you purchased the plugin, can you please open a new ticket under wpDataTables category?This category is reserved for pre-purchase questions. Issues and questions which are rel ... shahid_2dk Email marketingClosed   Amelia   Updated May 14, 2019 at 12:50pm   7 Most recent comment from shahid_2dk:Sounds interesting, looking forward to see these features! :) Alyssa Hourly Booking QuestionClosed Pre-purchase questions for Amelia   Updated May 14, 2019 at 12:32pm   2 Most recent comment from [deleted]:Hi Alyssa,Thank you for your interest in our plugin.Unfortunately something like this is not possible with our plugin at the moment. If there are 8 time slots available the customers can choose which ... areaticCV areatic adding a new rowClosed   wpDataTables   Updated May 14, 2019 at 12:10pm   7 Most recent comment from Aleksandar Vuković:You're welcome areaticCV.Glad to hear I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and I'll gladly help.Best regards. Maxime Set Locations as mandatory fieldClosed   Amelia   Updated May 14, 2019 at 11:49am   2 Most recent comment from Miloš Jovanović:HI Maxime,Thank you for your purchase.Sorry to disappoint you but at the moment locations can not be mandatory.We have a plan to add this option for some future updates of the plugin.Best regards. Furqan Subscription UpgradeClosed Pre-purchase questions for wpDataTables   Updated May 13, 2019 at 11:20pm   4 Most recent comment from [deleted]:Hi Furqan,So, if I get access to internet to activate the plugin and then later the internet access is revoked then will the plugin work fine? I am assuming that internet will be required only once t ...