We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

George Booking time slot granularityClosed Pre-purchase questions for Amelia   Updated May 20, 2019 at 12:34pm   2 Most recent comment from [deleted]:Hi George,Thank you for your interest in our plugin.Unfortunately Amelia doesn't have this option at the moment. Currently, only specific time slots can be booked. We didn't have this kind o ... Andreas Sevices img "am-profile.photo"Closed   Amelia   Updated May 20, 2019 at 12:01pm   4 Most recent comment from Aleksandar Vuković:You're welcome Andreas.I'm glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. darreduds20 Follow up not sendingClosed   Amelia   Updated May 20, 2019 at 11:49am   16 Most recent comment from Isidora Markovic:HI Darren,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. We check it in our local environment and it looks like that there is an i ... markimark Gut try to understand what it can be for meClosed Pre-purchase questions for wpDataTables   Updated May 20, 2019 at 11:15am   17 Most recent comment from Aleksandar Vuković:Glad to hear that Mark!Please feel free to open a new ticket if you run into any issues.Best regards! Sumit Worst service of amelia . They are not replying to my ticket number #2010813Closed   Amelia   Updated May 20, 2019 at 10:59am   2 Most recent comment from Isidora Markovic:Hi Sumit,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We check ticket that you mention and our agents ... Megan CommissionClosed   Amelia   Updated May 20, 2019 at 10:55am   2 Most recent comment from Isidora Markovic:Hi Megan,Thank you for your purchase.1) Unfortunately that is not possible with built in features of plugin.2) You can check in Roles settings for employee what you can enable for them.(attachment)Be ... AURPO Conditional Formatting Operators not available on DATE ColumnClosed   wpDataTables   Updated May 20, 2019 at 10:15am   8 Most recent comment from Aleksandar Vuković:Hi again Jim.Understood. Perhaps it's having difficulties understanding the STR_TO_DATE. Have you tried converting it to date, like: select convert(varchar, getdate(), 11) To get it to display Y, ... Francis Appointments not showing on appointment pageClosed   Amelia   Updated May 20, 2019 at 9:58am   5 Most recent comment from Miloš Jovanović:HI Francis,That was the first thing that I wanted to check, if the date range in datepicker was correct one.I did not login yet, but If you confirm that you set the right date range and the appointm ... Jacques Spijkers No acces tot tableClosed   wpDataTables   Updated May 20, 2019 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello Jacques.This error Call to a member function setFilterType() on boolean usually occurs when you made a change in the file the table was created from, like:Changing the column’s name,Changing ... Andreas AmeliaClosed   Amelia   Updated May 20, 2019 at 9:50am   4 Most recent comment from Miloš Jovanović:HI Andreas,I will forward your suggestion to my team and hopefully we can find a suitable solution for the future versions.Best regards. dannytb I need full code for developmentClosed   Amelia   Updated May 20, 2019 at 9:49am   2 Most recent comment from Miloš Jovanović:Hi dannytb,Thank you for your purchaseSorry for late response, we are not working on weekends.Now as for the accessing the code,we are using Vue.js  JS files are modified (minimized) in public versi ... measurebackwards Hook / Call wpDataTable into Dynamically Populating Gravity FormClosed   Gravity Forms integration for wpDataTables   Updated May 20, 2019 at 9:40am   2 Most recent comment from Aleksandar Vuković:Hello again Nate.You can take a look at our hooks to see if there's something you need.Please note that using hooks requires certain level of programming skills and included support refers only ... aimkbe IntegrationClosed   Amelia   Updated May 20, 2019 at 9:26am   6 Most recent comment from Isidora Markovic:Hi aimkbe,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You can use hooks like beforeConfirmedBooking that will be triggered when ... Larry Turner Can't change some settingsClosed   wpDataTables   Updated May 20, 2019 at 9:17am   26 Most recent comment from Aleksandar Vuković:Thanks for the feedback Larry!I'll make a note of this for future reference!Best regards to both of you. palcomp Custom ColorsClosed   Amelia   Updated May 20, 2019 at 9:12am   6 Most recent comment from Miloš Jovanović:Hi palcomp,Glad to hear that.Best regards.