We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Himanshu Google Calendar IntegrationClosed   Amelia   Updated October 16, 2024 at 1:45pm   2 Most recent comment from Stefan Petrov:Hello Himanshu, Sorry to disappoint you again, but Google Calendar only syncs the bookings that are assigned to the employee who is assigned to that Google Calendar. Unfortunatelly, admins do not get ... Ricardo FATAL ERROR - AMELIA DONT SAVE THE APOINTMENT!!!Closed   Amelia   Updated October 16, 2024 at 1:13pm   33 Most recent comment from Uroš Jovanović:Hello Ricardo, Thank you for the update on this. When you have multiple questions or issues which are for different subjects/topics,  please open a new ticket for each subject, and we will help/advis ... Maverick Plugin migrationClosed Pre-purchase questions for Amelia   Updated October 16, 2024 at 12:48pm   10 Most recent comment from Stefan Petrov:Hi Maverick, Yes, that's possible. You can have multiple employees connected to the same Google Calendar ( even if they are not from the same domain)   Szabolcs Fekete Can't sign in eventsClosed   Amelia   Updated October 16, 2024 at 12:31pm   4 Most recent comment from Stefan Petrov:Hello, Thanks for the feedback, I'm glad it works properly now. Looking forward to hearing from you regarding other questions or issues.     Jorge Varzim Google Calendar SyncClosed   Amelia   Updated October 16, 2024 at 11:04am   3 Most recent comment from Stefan Petrov:Hello Jorge, Thanks for the feedback. Yes, that's correct, great to see that you were able to find the solution. Should you have any other questions or issues, feel free to reach out to us on a n ... varia bonora package not showClosed   Amelia   Updated October 16, 2024 at 10:46am   15 Most recent comment from Uroš Jovanović:Hello Varia, I wanted to let you know that we are working on this and the fix will be included in one of the following updates. I appreciate your patience, and we will also respond to the other ticket ... krisna purbaya paid status from woocommerceClosed   Amelia   Updated October 16, 2024 at 10:31am   10 Most recent comment from Uroš Jovanović:Hello Krisna, The ticket is closed now. Let us know if you have any other questions. Gábor Multiple appointmentsClosed   Amelia   Updated October 16, 2024 at 10:24am   6 Most recent comment from Stefan Petrov:Hi Gabor, Apologies for the delayed answer. Unfortunatelly, the Zoom links are different for each appointment, and Amelia only sends one email with the link, that's correct. Your suggestion might ... machida naho refoundClosed   Amelia   Updated October 16, 2024 at 8:31am   2 Most recent comment from Uroš Jovanović:Hello Machida, Thank you for your purchase. I have just refunded your Starter license. Please let me know if you have any other questions. John Edward Labor Amelia Lifetime Standard PlanClosed Pre-purchase questions for Amelia   Updated October 16, 2024 at 7:48am   2 Most recent comment from Uroš Jovanović:Hello John, Thank you for your interest in purchasing Amelia. Yes, this is possible. You will need to deactivate the license on the current domain first. To do this, go to Amelia > Settings > Activati ... otto morales Gomez Retirar Horas que no se usanClosed   Amelia   Updated October 16, 2024 at 7:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is because you have enabled allow admin to book at any time option in settings role settings admin. Just turn this option off and purge the cache an ... Martin JARVIS Variable pricingClosed   Amelia   Updated October 16, 2024 at 7:03am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. What you want to set in not possible in Amelia at this time Im afraid. Should you have ... Fay Oleary Urgent Customising support help needed pleaseClosed   Amelia   Updated October 16, 2024 at 6:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, we can not call you we provide support only this ticketing platform. We will gladly help you with any question that you may have but pleas ... David Reschedule an appointmentClosed   Amelia   Updated October 16, 2024 at 6:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. They can reschedule from their profile in customer panel easily. You can read more about it on this link https://wpamelia.com/front-end-customer-panel-2- ... TRETON sms et emailClosed   Amelia   Updated October 16, 2024 at 6:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The SMS often has a status queued but is actually sent. The status of the SMS is not refreshed automatically.  You can click on test notifications and ...