We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Diane Lee MalwareClosed   Amelia   Updated October 14, 2024 at 9:27am   2 Most recent comment from Stefan Petrov:Hello Diane, Thanks for reaching out to us.  This has been fixed in one of our updates -  If you haven't please update to the latest update. It was a false positive, so there are no malware is ... BERT Guillaume Limiting the numbers of events list on the front pageClosed   Amelia   Updated October 14, 2024 at 9:17am   4 Most recent comment from Uroš Jovanović:Hello Bert, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite vers ... Gildardo Arias 65869054Closed   Amelia   Updated October 14, 2024 at 7:44am   4 Most recent comment from Stefan Petrov:Hello Gildardo, Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient wa ... Remko Sieben SMS notificationClosed   Amelia   Updated October 14, 2024 at 7:37am   3 Most recent comment from Stefan Petrov:Hi Remko, Thanks for reaching out to us. First of all, to send SMS messages, you need to have mail settings configured properly. The link you've provided leads to email configuration, not the cro ... Local for you Admin Email/IP BlacklistingClosed   Amelia   Updated October 14, 2024 at 7:27am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.w ... lisa support or refundClosed   Amelia   Updated October 14, 2024 at 7:25am   3 Most recent comment from Stefan Petrov:Hello lisa, Thanks for reaching out to us. Before proceeding with the refund, may I ask what the reason for the refund request? If you have any questions, we would like to assist. Feel free to ask any ... D sign waiverClosed Pre-purchase questions for Amelia   Updated October 14, 2024 at 7:16am   2 Most recent comment from Uroš Jovanović:Hello, To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms & Conditions So this text appears as a ... Christian availability time/slotClosed   Amelia   Updated October 14, 2024 at 7:13am   2 Most recent comment from Stefan Petrov:Hi Christian, Thanks for reaching out to us. It can be configured, but you need to make sure that the Service B is configured first, since the time needs to be configured starting from the "earliest". ... Siggi Different google integrationClosed   Amelia   Updated October 14, 2024 at 7:04am   2 Most recent comment from Stefan Petrov:Hello Siggi, Thanks for reaching out to us. You can configure the text that it's going to be shown on the Google Calendar, by changing the placeholder in Google Calendar integration settings. The ... ormsystems The Catalyst C9200L-48T-4G-A: A Must-Have for Large EnterprisesClosed Pre-purchase questions for Amelia   Updated October 14, 2024 at 6:40am   2 Most recent comment from Stefan Petrov:Hello there, Thank you for reaching out to us. We thank you for your offer but we ar not interested at this time. We wish you all the best and hope you have a wonderful day ahead.  ormsystems Cisco’s End-to-End Networking Solutions: A Comprehensive ReviewClosed Pre-purchase questions for Amelia   Updated October 14, 2024 at 6:40am   2 Most recent comment from Stefan Petrov:Hello there, Thank you for reaching out to us. We thank you for your offer but we ar not interested at this time. We wish you all the best and hope you have a wonderful day ahead.  Jarek CONTACT USClosed   Amelia   Updated October 14, 2024 at 6:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You cannot change the color only for that string so you can customize your booking form and set the color that suits your need in colors section 2. No t ... Tina Hoyer Usability Event list booking screen mobileClosed   Amelia   Updated October 14, 2024 at 5:48am   4 Most recent comment from Uroš Jovanović:Hello Tina, Glad to be able to assist you. Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding t ... Christian BRavo UpgradeClosed   Amelia   Updated October 14, 2024 at 5:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. What you want to set in Amelia at this time is not possible I'm afraid. At this ti ... Associazione Pescatori Bosso Cagli Customer ManagementClosed   Amelia   Updated October 14, 2024 at 5:32am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to create more then one locations so that location option can show on the booking form These data are on the booking form by default and if you ...