We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kimberli schedulingClosed   Amelia   Updated October 14, 2024 at 5:26am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Not sure if we understand properly but for each service is services edit service settings you can set minimum time required before booking like this Hop ... ormsystems How Cisco Catalyst 9300 Enhances Network SecurityClosed Pre-purchase questions for Amelia   Updated October 14, 2024 at 5:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We thank you for your offer but we ar not interested at this time. We wish you all the best and hope you have a wonderful day ahead.  ormsystems A Must-Have for Large Enterprises: Cisco Catalyst C9200L-24T-4G-EClosed Pre-purchase questions for Amelia   Updated October 14, 2024 at 5:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We thank you for your offer but we ar not interested at this time. We wish you all the best and hope you have a wonderful day ahead.  Mia upgrade is not workingClosed   Amelia   Updated October 14, 2024 at 5:25am   4 Most recent comment from Marko Davidović:Hello there, Please open your own ticket since other users will get each of your question and our replies and we do not want to disturb other users. Upgrade is not automatically done it needs to be up ... Fran Book multiple services without packagesClosed   Amelia   Updated October 14, 2024 at 5:23am   6 Most recent comment from Marko Davidović:Hello again, When you upgrade it is not not done automatically you need to manually install and then to purge the cache. The folders looks the same so you need to just in case delete old version and t ... Kyle Miller Checkout/WooCommerceClosed   Amelia   Updated October 14, 2024 at 5:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Not everything is possible to customize Im afraid this is the default description of WooCommerce's cart. Here's how this can be overridden up t ... BERHAN SONER Saving IssueClosed   wpDataTables   Updated October 12, 2024 at 5:50pm   4 Most recent comment from BERHAN SONER:HiI have a manually created table consisting of 46 columns and 307 rows.Here are the issues I have experienced in 2 days.1- I applied Transform value to one integer column ({kontaktel.value}) Cause I ... Daniel Responsive table in desktop browserClosed   wpDataTables   Updated October 12, 2024 at 1:47pm   1 Most recent comment from Daniel:I test responsive tables by resizing the browser window. If I resize a desktop browser window to simulate a mobile device browser, the columns just get squished, whereas on an actual mobile device t ... Giuliano Tell Strange error when trying to create a tableClosed Pre-purchase questions for wpDataTables   Updated October 11, 2024 at 8:54pm   5 Most recent comment from Miloš Jovanović:Hi Giuliano, It would be very helpful for other users who might experience the same issue, if you could perhaps try to provide a summary of some major 'points'/steps you did to determine the ... David Burley Can't access tables since migrationClosed   wpDataTables   Updated October 11, 2024 at 8:33pm   6 Most recent comment from Miloš Jovanović:Hi David, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! ... Mark White Ticketing Options for Scheduled EventsClosed Pre-purchase questions for Amelia   Updated October 11, 2024 at 3:07pm   2 Most recent comment from Uroš Jovanović:Hello Mark, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Davide Cattini Event Booking and Unique Code VerificationClosed   Amelia   Updated October 11, 2024 at 3:03pm   2 Most recent comment from Uroš Jovanović:Hello Davide, Thank you for reaching out to us. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. This feature will be imp ... pmtd Appointments query and display issuesClosed   Amelia   Updated October 11, 2024 at 2:01pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred? I ... Emma Help with event booking formClosed   Amelia   Updated October 11, 2024 at 1:58pm   2 Most recent comment from Uroš Jovanović:Hello Emma, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Corcaud problème enregistrement évènements et rdvClosed   Amelia   Updated October 11, 2024 at 1:33pm   19 Most recent comment from Stefan Petrov:  Bonjour Corcaud, Je vous envoie une correction via WeTransfer. Veuillez l'installer et me faire savoir si cela fonctionne.