We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ahmed Aziz Employee Panel IssueClosed   Amelia   Updated December 20, 2024 at 9:03am   2 Most recent comment from Stefan Petrov:Hi Ahmed, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... Mohit Customizing Amelia frontend panelsClosed   Amelia   Updated December 20, 2024 at 9:01am   2 Most recent comment from Stefan Petrov:Hi Mohit, As you guessed, there isn’t an integrated option to configure this directly. However, it might be achievable using the API or webhooks. Since this would require customization and testing, ... Keith Byrne Outlook Calendar not syncingClosed   Amelia   Updated December 20, 2024 at 8:53am   10 Most recent comment from Stefan Petrov:Hi Keith, You’re welcome! Of course, feel free to monitor the issue further. Wishing you Happy Holidays as well! Tao Ren Appointment time is outside my work hourClosed   Amelia   Updated December 20, 2024 at 8:32am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to set each employee work hours separately in employee edit employee work hours. Once you set this all should be fine.  Should you have any fur ... jamil davod abdi Have changed from Pro till EliteClosed   Amelia   Updated December 20, 2024 at 8:08am   4 Most recent comment from Stefan Petrov:Hi Jamil, Thanks for the feedback. Glad to hear that.  Looking forward to hearing from you regading other issues or questions.  Have a nice day! Ulrich can't pay with Stripe anymoreClosed   Amelia   Updated December 20, 2024 at 8:07am   10 Most recent comment from Uroš Jovanović:Hello, Thank you for your message and for sharing the steps you took to resolve the issue. I understand how frustrating and time-consuming it must have been to modify each of the 133 services individu ... Kyle Miller Events errorsClosed   Amelia   Updated December 20, 2024 at 8:02am   11 Most recent comment from Uroš Jovanović:Hello Kyle, Glad to hear that it works fine. I will have this ticket closed now. Christophe Dierckx activate ameliaClosed   Amelia   Updated December 20, 2024 at 8:01am   4 Most recent comment from Uroš Jovanović:Hello Christophe, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite v ... Christoph Schwinghammer EMplyee PanelClosed   Amelia   Updated December 20, 2024 at 7:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to change the shortcode to just show appointments Amelia Shortcodes and Front-end Implementation [ameliacustomerpanel appointments=1] if you wa ... Marc Fuller Plugin conflictClosed   wpDataTables   Updated December 19, 2024 at 10:47pm   1 Most recent comment from Marc Fuller:WpDataTables is causing the dropdown menu on our site header to break. rieffjj Edit Gravity Forms TableClosed   Gravity Forms integration for wpDataTables   Updated December 19, 2024 at 5:24pm   13 Most recent comment from Miloš Jovanović:Hello JJ, I am happy to see this helped, thank you for confirming it! :)2. In regards to that critical error which came up :We can still investigate it if needed. I took a closer look again at that er ... Sandrine Custom fields - translationClosed   Amelia   Updated December 19, 2024 at 2:26pm   2 Most recent comment from Stefan Petrov:  Hi Sandrine, Thanks for reaching out to us. You can use third-party plugins such as LocoTranslate to translate strings that are not available in the Customize section. It's a simple p ... Jose Damián Romero Events numbers peopleClosed   Amelia   Updated December 23, 2024 at 9:04am   7 Most recent comment from Marko Davidović:Hello there. We just got the feedback from our colleagues and they have told us that this CSS should help you resolve this .amelia-v2-booking #amelia-container .el-input-number .el-input__inner { ... Francesca Kendall URGENT: Cancelled apptsClosed   Amelia   Updated December 19, 2024 at 12:02pm   4 Most recent comment from Uroš Jovanović:  Hello Francesca, I hope you're doing well. Were you able to replicate this issue? Does it still occur, or has it been resolved since our last communication? Looking forward to your re ... Pablo Mendoza Adding Text (disclaimer) fieldClosed   Amelia   Updated December 19, 2024 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello Pablo, To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms & Conditions So this text appears ...