We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

LeAnne Schilling Merchant ProcessingClosed Pre-purchase questions for Amelia   Updated May 18, 2023 at 11:20am   2 Most recent comment from Marko Davidović:Hello LeAnne, Thank you for reaching out to us.Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, Stripe, WooCommerce and Razo ... Mel Locations v BookingsClosed Pre-purchase questions for Amelia   Updated May 18, 2023 at 10:55am   2 Most recent comment from Marko Davidović:Hello Mel, Thank you for your interest in our product.You can achieve this with Amelia but in this case if you want to offer 2 services at the same time you need to create 2 employees. If you have 1 e ... Nicholas website connectClosed Pre-purchase questions for Amelia   Updated May 16, 2023 at 9:16pm   2 Most recent comment from Uroš Jovanović:Hello Nicholas,Thank you for reaching out to us.As Amelia is a WordPress plugin, it only works in a WordPress environment and as such cannot be used on other platforms.Unfortunately, currently, Ameli ... lester Making an event listenerClosed Pre-purchase questions for Amelia   Updated May 16, 2023 at 1:33pm   8 Most recent comment from Uroš Jovanović:Hello Lester,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way t ... Tina Carson RetreatsClosed Pre-purchase questions for Amelia   Updated May 16, 2023 at 9:42am   2 Most recent comment from Marko Davidović:Hello Tina, Thank you for reaching out to us.- (size of room, meals, number of people on reservation - Renting a room up to one day as service appointment is possible, meals can be extras and they can ... Raphael Multi-Date Event (no Series)Closed Pre-purchase questions for Amelia   Updated May 16, 2023 at 5:54am   2 Most recent comment from Marko Davidović:Hello Raphael, Thank you for your interest in our product.In that case, you will need to create several same events with different dates separately.  If you already have our licenses, please write to ... Jason performanceClosed Pre-purchase questions for Amelia   Updated May 15, 2023 at 11:55am   11 Most recent comment from Marko Davidović:Hello Jason,This is the Lite version that has limited option. The 6.2.3 version and that is a full paid license. And you can not download for free and test it out. We do not offer a free trial for a f ... Zsolt Czeizer Front-end delete appointmentClosed Pre-purchase questions for Amelia   Updated May 11, 2023 at 9:47am   2 Most recent comment from Marko Davidović:Hello Zsolt, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. Only the admin can delete things in Amelia. Employees can not delete the appoi ... Giannis Savvopoulos Amelia FunctionsClosed Pre-purchase questions for Amelia   Updated May 11, 2023 at 6:11am   2 Most recent comment from Marko Davidović:Hello Giannis, Thank you for your interest in our product.1) Max capacity of each class - Yes you set this up for each service 2) Based on its role - subscription, the classes will be filtered - Unfo ... Zack capabilitiesClosed Pre-purchase questions for Amelia   Updated May 10, 2023 at 2:50pm   4 Most recent comment from Miloš Jovanović:Hi, Roshan.Sorry for the late reply.-I can see what you mean, for this use-case you would like to have two types of labels depending on the category of service that these providers are assigned to.W ... Miles Kitchen Limiting bookingsClosed Pre-purchase questions for Amelia   Updated May 10, 2023 at 2:06pm   2 Most recent comment from Uroš Jovanović:Hello Miles,Thank you for reaching out to us.1. 3. These options are possible in Amelia.2. At the moment, appointments in Amelia are limited to one day and cannot exceed that period.4. Can you please ... Adam Does Amelia have Customer Timezone selection supportClosed Pre-purchase questions for Amelia   Updated May 10, 2023 at 12:27pm   2 Most recent comment from Uroš Jovanović:Hello Adam,Thank you for reaching out to us.For this purpose, you can enable the "Show booking slots in client time zone" option on the Amelia/Settings/General page.Please let me know if that works fo ... Mohammad Pre-Sales QuestionsClosed Pre-purchase questions for Amelia   Updated May 9, 2023 at 11:35am   2 Most recent comment from Marko Davidović:Hello Mohammad, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is a bring someone with you option but this is for the same appointment. But wi ... Priscillia Umeakuekwe Amelia Booking Basic Plan EnquiryClosed Pre-purchase questions for Amelia   Updated May 8, 2023 at 1:33pm   2 Most recent comment from Uroš Jovanović:Hello Priscilla,Thank you for reaching out to us.As purchasing the pro version is the only option at the moment, we can provide you with the 20% discount coupon for a pro license.Please let me know i ... Andrea DudasClosed Pre-purchase questions for Amelia   Updated May 8, 2023 at 12:28pm   2 Most recent comment from Uroš Jovanović:Hello Andrea,Thank you for expressing interest in the Amelia plugin.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply.