We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Zsolt Czeizer Custom JS code on appointment sectionClosed Pre-purchase questions for Amelia   Updated May 8, 2023 at 5:31am   4 Most recent comment from Marko Davidović:Hello Zsolt, You are most welcome, and we are glad that we were able to help you.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Nacho Custom fieldClosed Pre-purchase questions for Amelia   Updated May 8, 2023 at 9:44am   6 Most recent comment from Marko Davidović:Hello Nacho,We just got the feedback from our colleagues and they have told us that you can pull it off with webhooks, you just have to create an endpoint. In the documentation that you can find at t ... Matt Enser Question about importing into AmeliaClosed Pre-purchase questions for Amelia   Updated May 5, 2023 at 1:06pm   2 Most recent comment from Uroš Jovanović:Hello Matt,Thank you for expressing interest in the Amelia plugin.Unfortunately, there are currently no such options with Amelia's built-in features. You can suggest that feature on the followi ... S amelia events calendarClosed Pre-purchase questions for Amelia   Updated May 5, 2023 at 11:50am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.If you are referring to the event calendar on the back-end, you can add it with the following shortcode:[ameliaevents type=calendar] Please let me know if you h ... Antonio AmeliaClosed Pre-purchase questions for Amelia   Updated May 5, 2023 at 11:30am   2 Most recent comment from Uroš Jovanović:Hello Antonio,Thank you for reaching out to us.If you purchase the plugin and find it doesn't suit your needs, you can submit a refund request within 15 days from the date of purchase, and be fu ... Duarte Using Amelia for property rentalClosed Pre-purchase questions for Amelia   Updated May 5, 2023 at 11:12am   4 Most recent comment from Uroš Jovanović:Hello Sharon,Thank you for reaching back out to us.Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), ... Mario Rodrigues appointment, same day and same time every weekClosed Pre-purchase questions for Amelia   Updated May 4, 2023 at 11:38pm   2 Most recent comment from Uroš Jovanović:Hello Mario,Thank you for reaching out to us.For this purpose, you could configure multi-day events in Amelia.Multi-Day Events: You can create an event that spans between Monday and Friday, or that i ... Pierre Is it possible in Webhhooks to know who canceled or rescheduled an appointment?Closed Pre-purchase questions for Amelia   Updated May 17, 2023 at 5:22am   7 Most recent comment from Marko Davidović:Hello Pierre,We just got the feedback from our colleagues and they have told us that unfortunately we can not help with this at this time but we will consider this for a future updates but we can not ... Pierre Cancel appointment via APIClosed Pre-purchase questions for Amelia   Updated May 8, 2023 at 7:46am   11 Most recent comment from Marko Davidović:Hello Pierre,We just got the feedback from our colleagues and they have told us to ask you to please check that you are not accidentally using the Hook that we sent you the first time? So you should n ... Daniel Customize fieldsClosed Pre-purchase questions for Amelia   Updated May 4, 2023 at 7:38am   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for your interest in our product.Yes, you should be able to achieve this with our custom fields option. You can find more information on this link https://wpamelia.com/custom- ... Duane Helton Is a waiting list possible?Closed Pre-purchase questions for Amelia   Updated May 3, 2023 at 6:00am   4 Most recent comment from Marko Davidović:Hello Kaye, Yes, it should be implemented by the end of the year or sooner.  If you have any more questions please open your own separate ticket for each question and we will gladly help you ther ... Stephanie Lawton Booking CapabilitiesClosed Pre-purchase questions for Amelia   Updated May 3, 2023 at 5:54am   2 Most recent comment from Marko Davidović:Hello Stephanie, Thank you for your interest in our product. You can create as many employees as you need there are limitations in Amelia, this only deepened on your hosting package.  Amelia can be t ... Taufiq Multiple booking at onceClosed Pre-purchase questions for Amelia   Updated April 28, 2023 at 2:40pm   2 Most recent comment from Uroš Jovanović:Hello Taufiq,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. This feature will be implemented in one of the future updates, but ... André Chaves Question about the functionalities of the pluginClosed Pre-purchase questions for Amelia   Updated April 28, 2023 at 7:32am   2 Most recent comment from Marko Davidović:Hello André, Thank you for your interest in our product.We can not know how your business will work, but in general we have customer who use Amelia for boat rentals. Just bere in mind that Amelia can ... Taylor Shamberger PaymentsClosed Pre-purchase questions for Amelia   Updated April 26, 2023 at 9:30am   2 Most recent comment from Marko Davidović:Hello Taylor, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. All payments go into one account at this time and the payments must be redist ...