We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Sheryl Adding Customer as a WordPress User and q - re: appt time slotsClosed Pre-purchase questions for Amelia   Updated April 25, 2023 at 1:11pm   4 Most recent comment from Uroš Jovanović:Hello Sheryl,Thank you for clearing that up.You could set this up with some type of membership.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer l ... Faaiz Farid Payment methods not workingClosed Pre-purchase questions for Amelia   Updated April 25, 2023 at 1:02pm   2 Most recent comment from Uroš Jovanović:Hello Faaiz,Thank you for reaching out to us.That is right, online payment methods are available only in the premium version of the plugin.Please let me know if you have any other questions. lananas1 How to create an appointment via APIClosed Pre-purchase questions for Amelia   Updated May 16, 2023 at 12:25pm   3 Most recent comment from Marko Davidović:Hello,We just got the feedback from our colleagues and they have told us that since then we have added the parameter ameliaNonce, required by WordPress for security reasons, for all backend API calls. ... Kahti Demba REST apiClosed Pre-purchase questions for Amelia   Updated April 24, 2023 at 6:26pm   14 Most recent comment from Miloš Jovanović:Hi, lananas1. We will need help from our 2nd Tier Team to advise you about this, because customizing Amelia in this way with custom API calls does not fall under what our support usually covers, but ... Manta feature checkClosed Pre-purchase questions for Amelia   Updated April 24, 2023 at 11:37am   2 Most recent comment from Marko Davidović:Hello Manta, Thank you for your interest in our product.1.  Service workers Must have - Each service can have different operators, service availability shall include the availability of the worke ... Jurgen Does the plugin have a "service break"Closed Pre-purchase questions for Amelia   Updated April 24, 2023 at 6:18am   8 Most recent comment from Marko Davidović:Hello Jurgen, We do not think that this is possible to achieve since this is how Amelia is designed and this will require changing the Amelia's logic. At this time it would be easier just that ... Agustin bustos Purchase package without booking the servieClosed Pre-purchase questions for Amelia   Updated April 24, 2023 at 5:30am   2 Most recent comment from Marko Davidović:Hello Agustin, Thank you for reaching out to us. Yes, of course. When you create a package you can set that minimum required appointments for booking is zero. In this way they can buy a package withou ... Lieke pricing options, and person limitsClosed Pre-purchase questions for Amelia   Updated April 21, 2023 at 12:27pm   2 Most recent comment from Marko Davidović:Hello Lieke, Thank you for your interest in our product.- Some of the classes are organised by a partner. Is it possible to integrate those in the booking tool but then send them to the enrollment pag ... Barzin Praia Overlap BookingsClosed Pre-purchase questions for Amelia   Updated April 21, 2023 at 11:34am   4 Most recent comment from Marko Davidović:Hello Catarina,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets and we had national holidays. I am sorry that it h ... Rohan Yoon AWS SES for Amelia notificationClosed Pre-purchase questions for Amelia   Updated April 21, 2023 at 5:12am   7 Most recent comment from Marko Davidović:Hello , You are most welcome, and we are glad if we were able to help you.  We wish you all the best. Have a nice day.  GMG Trusts SMS Notifications, Amelia SMS or external part such as Twilio?Closed Pre-purchase questions for Amelia   Updated April 20, 2023 at 5:39am   6 Most recent comment from Marko Davidović:Hello again Gregg, Unfortunately, no, you can only send SMS through our account, and you can only buy credit for SMS through us. This is how it is designed. We wish you all the best. Have a nice da ... Sergey Technical questions about the functionality of the pluginClosed Pre-purchase questions for Amelia   Updated April 19, 2023 at 12:42pm   2 Most recent comment from Uroš Jovanović:Hello SergeyThank you for expressing interest in the Amelia plugin.1. You can add payment gateways with WooCommerce for these payment methods as we do not have native integrations with those.2. This ... Vanessa Zaccagnino English Examples of Barber Shops using AmeliaClosed Pre-purchase questions for Amelia   Updated April 19, 2023 at 10:56am   4 Most recent comment from Marko Davidović:Hello Vanessa,Unfortunately, we can not, we would love to help but we do not keep these records of our customers. You can only take a look at our barber shop demo https://barbershop.wpamelia.com/.We ... JOSE RIOS Saber si se puedeClosed Pre-purchase questions for Amelia   Updated April 19, 2023 at 10:27am   2 Most recent comment from Marko Davidović:Hello JOSE, Thank you for reaching out to us.1.- A query, with this plugin it is possible to carry out a wedding reservation project, for example the "Organizer" of the wedding that carries out the ev ... Pierre Adding notes to appointments/patientsClosed Pre-purchase questions for Amelia   Updated April 18, 2023 at 10:39pm   2 Most recent comment from Uroš Jovanović:Hello Pierre,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions.