We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrei QuestionsClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 2:58pm   2 Most recent comment from [deleted]:Hi Andrei,Thank you for your interest in our plugin.1. No, you would need to do this manually at the moment.2. Sorry, I am not sure that I understand this question, can you please explain in more deta ... Silviu Radu General question pre-purchaseClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 12:41pm   2 Most recent comment from [deleted]:Hi Silviu,Thank you for your interest in our plugin.1. Yes, it is, it is responsive and everything can be done through mobile also.2. Unfortunately we don't have this option at the moment. Here y ... Paul Landman PurchaseClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 11:24am   2 Most recent comment from [deleted]:Hi Paul,Thank you for choosing our product!For some countries, as it is stated at the pricing page VAT is applied. Plugin in $59 without VAT, and Vat depends on your country. See here> https://share ... Balakrishnan Murugan Want multiple selection of services optionClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 10:39am   2 Most recent comment from [deleted]:Hi Balakrishnan,Thanks so much for you interest.Currently we do not have multiple services booking in one session, but customers can book one service and add Extras to that service, you can take a loo ... Anton Stepura disable time slotClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 10:16am   2 Most recent comment from Miloš Jovanović:Hi Anton,Thank you for your inquire.Sorry to disappoint you but unfortunately there is no option to disable time slots at the moment.Best regards. Craig Mullock AmeliaClosed Pre-purchase questions for Amelia   Updated May 11, 2020 at 10:07am   2 Most recent comment from [deleted]:Hi Craig,Thanks so much for your interest.We have booking forms and customers can fill in form while booking. You can add custom fields to the booking form so you can ask what is relevant to you.We do ... Gilles Dumas zoom integrationClosed Pre-purchase questions for Amelia   Updated May 8, 2020 at 2:31pm   2 Most recent comment from Miloš Jovanović:Hi Gilles,May I kindly suggest to open a ticket in Amelia category and our agents will help you out.This category is for the pre-purchase questions.You can also find more information about zoom integr ... Steven Greenwood Mailchimp/Newsletter Opt-In in Customer PanelClosed Pre-purchase questions for Amelia   Updated May 8, 2020 at 2:17pm   4 Most recent comment from [deleted]:Hi Steven, Yes, if you use Zapier for connecting, Zapier will retrieve all data from the booking and you can select which you want to sent to the third party application, including data from custom fi ... Michelle PaymentsClosed Pre-purchase questions for Amelia   Updated May 8, 2020 at 1:00pm   2 Most recent comment from [deleted]:Hi Michelle,Thanks for your inquiry.If you want to use WooCommerce for payments  you need to have WooCommerce as well. Besides WooCommerce, we have PayPal and Stripe for payments as well. Jenn depew Scheduling problemClosed Pre-purchase questions for Amelia   Updated May 8, 2020 at 11:56am   10 Most recent comment from Jenn depew:Thank you the ticket number is 2393940 Gerd Displayed Text and combination with themesClosed Pre-purchase questions for Amelia   Updated May 8, 2020 at 11:39am   2 Most recent comment from Miloš Jovanović:Hi Gerd,Thank you for your inquire.Our plugin is working with both Wp bakery and Divi builders.Yes we do have German translation for our plugin, just need to select German language in WordPress settin ... Rogelio Estrella about payment paypalClosed Pre-purchase questions for Amelia   Updated May 8, 2020 at 9:55am   2 Most recent comment from [deleted]:Hi Rogelio Estrella,Thank you for your interest in our plugin.At the moment these information are not send in PayPal but we will see what we can do for the next updates. Until then you can take a look ... kiruthetrainer i need some clerificationClosed Pre-purchase questions for Amelia   Updated May 8, 2020 at 9:35am   4 Most recent comment from [deleted]:Hi, It is not possible to upgrade from subscription to lifetime, but if you want to upgrade within the month, we can refund you full your subscription license, also if you want to upgrade little bit ... Thiago Carvalho WP Amelia 2-way SyncClosed Pre-purchase questions for Amelia   Updated May 8, 2020 at 9:14am   4 Most recent comment from [deleted]:Hi Thiago,We don't have ETA for this at the moment since it is not among our priorities for couple of next updates. We prioritize our list based on the number of requests from our users and pote ... Michael License for 1 DomainClosed Pre-purchase questions for Amelia   Updated May 7, 2020 at 2:55pm   2 Most recent comment from [deleted]:Hi Michael,Thanks for your interest.You need 2 licenses, because the domains are different, so the plugins will not be connected and they will be completely separated. You would be able to use one li ...