Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay

Public Tickets

Anežka Palajová Timezone set upClosed Pre-purchase questions for Amelia   Updated December 16, 2019 at 1:36pm   2 Most recent comment from [deleted]:Hi Anežka Palajová,Thank you for your interest in our plugin, we are glad to hear that you like it.We have time zone included in our paid version. There is no option for client to choose its time zo ... Felipe Antonio Jiménez Prieto reservations questionsClosed Pre-purchase questions for Amelia   Updated December 16, 2019 at 1:03pm   4 Most recent comment from [deleted]:Hi Felipe,Unfortunately, there's no faster way, in case someone does not book via Amelia booking form, then Admin will need to add the appointment himself. John Usage of AmeliaClosed Pre-purchase questions for Amelia   Updated December 16, 2019 at 12:54pm   2 Most recent comment from [deleted]:Hi John,Thank you for your interest in our plugin.1) If you cancel subscription you will still be able to entirely use the plugin just without our updates and support. Same will be applied if you canc ... himatbhakar Bhakar purchased no confirmation emailClosed Pre-purchase questions for Amelia   Updated December 16, 2019 at 11:31am   9 Most recent comment from [deleted]:Please deactivate plugin form your website, go to our store, request the refund and activate your your plugin on your website with the purchase code I have marked in red, see the screenshot: https:// ... Justin Avery updated to 3.2 now can't bookClosed Pre-purchase questions for Amelia   Updated December 16, 2019 at 10:39am   2 Most recent comment from Miloš Jovanović:Hi Justin,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve ... Juancar Google Calendar SettingsClosed Pre-purchase questions for Amelia   Updated December 12, 2019 at 2:15pm   4 Most recent comment from [deleted]:Hi Juancar,During the booking client choose service, location and employee (or something of that). Once he makes a choice the free time slots from Google cal are returned and user can see available da ... Anica Amelia employeeClosed Pre-purchase questions for Amelia   Updated December 12, 2019 at 10:47am   2 Most recent comment from Miloš Jovanović:Hi Anica,Thank you for your inquire.You can read more about user roles on our documentation.Can they see the appointments of the other employees in the calendar?No employee can only see their own app ... Richard Multiple servicesClosed Pre-purchase questions for Amelia   Updated December 11, 2019 at 10:16am   2 Most recent comment from [deleted]:Hi Richard,Thank you for your interest in our plugin.Unfortunately multiple service booking in one appointment is not possible at the moment. We have plan to work on this and lots of others important ... Jrm57 Manuel day offClosed Pre-purchase questions for Amelia   Updated December 10, 2019 at 9:56pm   2 Most recent comment from Jrm57:Finally I accidentaly disable the access from google and I just noticed that every single appointment doesn’t synchronize to google calendar anymore. So I would re-access the google calendar. But i ... Leoanrdo Amelia Mobile AppClosed Pre-purchase questions for Amelia   Updated December 10, 2019 at 2:23pm   2 Most recent comment from [deleted]:Hi Leonardo,Thanks so much for your interest in our plugin.Unfortunately, we don't have mobile app in plan at the moment. Leoanrdo Feedback after AppointmentClosed Pre-purchase questions for Amelia   Updated December 10, 2019 at 2:09pm   5 Most recent comment from Leoanrdo:Good morning Nevena! Thanks for the feedback and for your reply! You gave me a great solution to this problem. Using an external survey tool I will be able to get customer feedback without much effort ... Alan Mills Can't get google map to work in LocationClosed Pre-purchase questions for Amelia   Updated December 10, 2019 at 10:11am   7 Most recent comment from Miloš Jovanović:Hi Alan,Ok I can see the error.Google Maps JavaScript API error: ExpiredKeyMapError ( attachment) It looks like the APIs that you enabled on your account needs to be updated and also please check i ... Mark calendar sync for multiple service provided by one personClosed Pre-purchase questions for Amelia   Updated December 9, 2019 at 1:49pm   2 Most recent comment from Miloš Jovanović:Hi Mark,Thank you for your inquire.One employee can have multiple services , but if it the time slot for 1 service is booked , that same time slot can not be booked for other services once the 1st se ... Richard Multiple booking forms / preselect optionsClosed Pre-purchase questions for Amelia   Updated December 9, 2019 at 9:23am   2 Most recent comment from [deleted]:Hi Richard,Thanks for your interest!Yes, it is possible, we have various shortcode that can help you preselect employee, service and similar for your booking form.Here’s the list of all our shortcod ... Frank Ameka A purchase of Amelia yesterday. I haven't received an email and I wasn't able toClosed Pre-purchase questions for Amelia   Updated December 6, 2019 at 12:48pm   2 Most recent comment from [deleted]:Hi Frank,I am attaching the email to this ticket, you should have receive it since in our system it says it is delivered to your address. Please check your junk folder.Anyway, you can login to our sto ...