We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Roland Ferch Feature requestClosed Pre-purchase questions for Amelia   Updated May 26, 2020 at 11:14am   2 Most recent comment from [deleted]:Hi Roland,Thanks for your interest in Amelia.Customer can not choose the duration, the time slots are predefined by service duration, but we have Extras, with Extra you can add for example 30 minutes� ... Marc St Arnaud Custom Event Notifications + Customer Panel Live Event Link ?Closed Pre-purchase questions for Amelia   Updated May 26, 2020 at 9:11am   2 Most recent comment from [deleted]:Hi Marc St Arnaud,Thank you for your inquiry,1) We have 'One day before reminder' that you can set but at the moment we don't have '2 hours before' reminder. We plan to add ne ... Jason Chong Prepurchase questionsClosed Pre-purchase questions for Amelia   Updated May 26, 2020 at 7:49am   24 Most recent comment from [deleted]:Thanks so much, this is very nice of you and very helpful. Have a great day and thanks once again. Joshua Connecting to Googke CalendarClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 10:12pm   4 Most recent comment from [deleted]:Sorry to hear that, Joshua! Our support engeeners will take a look and fix in the morning, pleas just submit the ticket. webodsousedky IP addressClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 4:34pm   3 Most recent comment from webodsousedky:Thank you for your fast response. Wesley Bosman Woocommerce subscription?Closed Pre-purchase questions for Amelia   Updated May 25, 2020 at 4:15pm   5 Most recent comment from Miloš Jovanović:HI All,You are welcome.We are aware of this important feature and we will definitely consider adding it in near future.Best regards. Jorge installationClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 2:03pm   2 Most recent comment from [deleted]:Hi Jorge,Not sure I understand the question?You can buy Amelia Basic license on our website, yes. kunya emaile Services and Services Category are not saving after creating.Closed Pre-purchase questions for Amelia   Updated May 25, 2020 at 1:36pm   6 Most recent comment from [deleted]:Hello kunya, This must be done in the database directly, there isn't a possibility to add this from WordPress. This depends mostly on your database configuration, it can be that something is bl ... Justin frontend and backend not sameClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 12:55pm   2 Most recent comment from [deleted]:Hi Justin,You should check your employees working hours, they should be set up properly. So  enter the employee or employees and set his/her working hours, days off and special days: https://share.g ... Kyle Recurring bookingsClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 12:50pm   2 Most recent comment from [deleted]:HI Kyle,Thanks for your interest but unfortunately something like this is not possible at the moment.We plan to add recurring booking very soon, so customer will be able to book appointments that occ ... sajal zoom integrationClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 12:28pm   2 Most recent comment from [deleted]:Hi Sajal,Thank you for your interest in our plugin.We have made integration with Zoom so you can send links to the Zoom meeting in our notifications, more about this you can read here. Also, each cust ... Hairfolg MultiuserClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 12:13pm   6 Most recent comment from Miloš Jovanović:Hi Hairfolg,Unfortunately we do not have free developers right now for hiring.But like I mentioned this feature is requested lately, and we will definitely consider implementing this for future.Best ... Fred Smith RSVP function for some usersClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 10:38am   2 Most recent comment from Miloš Jovanović:HI Fred,Thank you for your inquireSorry for late response, we are not working on weekends.Unfortunately we do not have that option in the plugin built in features, our plugin can not recognize users ... Nitin Shah Different pricing for first sessionClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 10:31am   2 Most recent comment from Miloš Jovanović:Hi Nitin,Thank you for your inquireSorry to disappoint you but at the moment we do not have this option in our plugin built in features at the moment.Best regards. Souphan Keodouangkham Book services with category listingClosed Pre-purchase questions for Amelia   Updated May 25, 2020 at 9:55am   8 Most recent comment from Miloš Jovanović:Hi SouphanAs I can see you opened a ticket in Amelia category so I will close this one and our agents will help you on your other ticket.Best regards.