We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mel Anthony I looking for an appointment plugin that has a capabiltity the user to choose a timezone when they choose a date. Does your plugin have this functionality?Closed Pre-purchase questions for Amelia   Updated March 10, 2022 at 4:27pm   2 Most recent comment from Uroš Jovanović:Hello Mel,Thank you for expressing interest in purchasing the Amelia plugin.Unfortunately, there is no such option to allow customers to choose the time zone when creating an appointment, but there is ... Bogdan Question related to time tableClosed Pre-purchase questions for Amelia   Updated March 10, 2022 at 3:19pm   8 Most recent comment from Uroš Jovanović:Hello Bogdan,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. Genevieve Calendar not syncingClosed Pre-purchase questions for Amelia   Updated March 10, 2022 at 2:20pm   5 Most recent comment from Miloš Jovanović:Hi, Genevieve- Can you please update the plugin to the latest version, and check to enable this setting :- Let me know how it goes, we will be here to assist. Thank you Daniel Paredes ConsultaClosed Pre-purchase questions for Amelia   Updated March 10, 2022 at 1:02pm   4 Most recent comment from Miloš Jovanović:Hi, Daniel Thanks for showing interest in Amelia. At this time, we don't have this capability built in the plugin.  The developers have this feature in the scope for the future, that will allow ... Eduardo Cicotti Notificação / WhatsappClosed Pre-purchase questions for Amelia   Updated March 10, 2022 at 12:31pm   2 Most recent comment from Uroš Jovanović:Hello Eduardo,Thank you for expressing interest in purchasing the Amelia plugin.Please note that the official language of our support team is English, thus I would like to apologize in advance if anyt ... Roman Multi Language CheckoutClosed Pre-purchase questions for Amelia   Updated March 10, 2022 at 12:26pm   2 Most recent comment from Uroš Jovanović:Hello Roman,Thank you for expressing interest in purchasing the Amelia plugin.Please note that we do not have translators in our company, so all translated languages Amelia has have been translated by ... Mark loughlin Pricing VariationClosed Pre-purchase questions for Amelia   Updated March 10, 2022 at 8:53am   2 Most recent comment from Marko Davidović:Hello Mark, Thank you for your interest in our product.We have custom pricing in Amelia and you can do all that and you can read more about it here.The only thing is when custom pricing is enabled is ... Berger Multi entrepriseClosed Pre-purchase questions for Amelia   Updated March 10, 2022 at 7:39am   2 Most recent comment from Marko Davidović:Hello Berger, Thank you for your interest in our product.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a ... Hike-dogs Information about functionsClosed Pre-purchase questions for Amelia   Updated March 9, 2022 at 4:25pm   4 Most recent comment from Hike-dogs:Hi César, we want a unique qr code for every customer (one time use), which should be linked to our ticket entrance system daniel my employees working hoursClosed Pre-purchase questions for Amelia   Updated March 9, 2022 at 3:12pm   2 Most recent comment from Miloš Jovanović:Hi, danielThanks for reaching out to usPlease check the "Period available for booking in advance" in Amelia's General Settings, and in each Service's Settings tab. If this doesn't help ... Diego Boria RestaurantClosed Pre-purchase questions for Amelia   Updated March 9, 2022 at 11:41am   4 Most recent comment from Uroš Jovanović:Hello Diego,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! There is no such option at the m ... Aubrey Booking QuestionsClosed Pre-purchase questions for Amelia   Updated March 8, 2022 at 3:06pm   2 Most recent comment from Uroš Jovanović:Hello Aubrey,Thank you for expressing interest in purchasing the Amelia plugin.For your purpose, you could create a single service called "Wine tour" and set the capacity of your choice, assign employ ... Hassan Zia Studio Booking websiteClosed Pre-purchase questions for Amelia   Updated March 8, 2022 at 2:08pm   6 Most recent comment from Miloš Jovanović:Hi, Hassan Zia - We have this planned to be finished in the next 2 months, but I have to point out that sometimes the developers don't meet the estimated time, because there are a lot of unpredi ... Michelle Viljoen Multiple DatesClosed Pre-purchase questions for Amelia   Updated March 8, 2022 at 11:54am   2 Most recent comment from Uroš Jovanović:Hello Michelle,Thank you for expressing interest in purchasing the Amelia plugin.For this purpose, you can enable the recurring appointment for the service and the customers will be able to choose mul ... Jack Hakimian Does it read availability from Google CalendarClosed Pre-purchase questions for Amelia   Updated March 7, 2022 at 6:15pm   4 Most recent comment from Uroš Jovanović:Hello Jack,That is right, It will remove the busy slots of both employees.Please reach out too us if you need further assistance.