We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sherlock Categories shortcode showing only 4 categories - Free VersionClosed Pre-purchase questions for Amelia   Updated March 7, 2022 at 2:20pm   2 Most recent comment from Uroš Jovanović:Hello Sherlock,Thank you for reaching out to us.Please check if the working hours/service is set up properly on the Amelia/Settings/Provider settings page, and provide us with an update on whether tha ... Karan Gill Amelia Wordpress User IntegrationClosed Pre-purchase questions for Amelia   Updated March 7, 2022 at 10:11am   2 Most recent comment from Marko Davidović:Hello Karan, Thank you for your interest in our product.Currently, we do not have an option for importing the customers but we have option to Automatically create Amelia Customer user– If this op ... Adam Klement A questionClosed Pre-purchase questions for Amelia   Updated March 5, 2022 at 4:14pm   2 Most recent comment from Stanislav Snagovskiy:Hello Adam,Thank you for reaching out to us.First of all, please check this article: Using Multiple Languages in AmeliaThe plugin can be translated using POEDIT or Loco Translate easily. I sugg ... Lee Kaninthanond Amelia Lite installed and Dashboard not loading and data employee can't select from create services.Closed Pre-purchase questions for Amelia   Updated March 4, 2022 at 4:08pm   8 Most recent comment from Marko Davidović:Hello Lee,Can you please forward this to your hosting provider because something does not allow access to this.The HTTP 403 Forbidden response status code indicates that the server understands the re ... Patrick Sheehan pre purchase questionClosed Pre-purchase questions for Amelia   Updated March 3, 2022 at 5:28pm   8 Most recent comment from Uroš Jovanović:Hello Patrick,Glad to hear that.Feel free to contact us if you have any other questions regarding the Amelia plugin. Eimantas About employeesClosed Pre-purchase questions for Amelia   Updated March 3, 2022 at 4:51pm   2 Most recent comment from Marko Davidović:Hello Eimantas, Thank you for your interest in our product.Currently, only Admin has the permission to delete anything inside the plugin.But employees can manage their appointments - this option allow ... Marion paymentClosed Pre-purchase questions for Amelia   Updated March 3, 2022 at 4:13pm   2 Most recent comment from Uroš Jovanović:Hello Marion,Thank you for expressing interest in purchasing the Amelia plugin.There is currently no such option to set two different payment owners, but we have a plan to add this feature in one of t ... Anna booking options, video and membershipClosed Pre-purchase questions for Amelia   Updated March 3, 2022 at 10:36am   2 Most recent comment from Uroš Jovanović:Hello Anna,Thank you for expressing interest in purchasing the Amelia plugin.Amelia has integration with Zoom and it enables employees and customers to receive an email with a link for the zoom meeti ... Muhammad Khan Inquiry for Best Suited PlanClosed Pre-purchase questions for Amelia   Updated March 3, 2022 at 9:54am   4 Most recent comment from Uroš Jovanović:Hello Muhammad,Unfortunately, the local installation will still be treated as an active domain, but you could install it locally and then migrate it to the live website. When you are moving on live s ... Ranjan pre purchse questionClosed Pre-purchase questions for Amelia   Updated March 2, 2022 at 6:21pm   2 Most recent comment from Uroš Jovanović:Hello Ranjan,Thank you for expressing interest in purchasing the Amelia plugin.Can you please elaborate on what actually you are referring to customizing the option on this theme?Looking forward to yo ... Kevin Stripe and PaypalClosed Pre-purchase questions for Amelia   Updated March 2, 2022 at 6:13pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us. Amelia has integration with PayPal and Stripe and also with Mollie and WooCommerce. You can use any of this payment methods with any of Amelias licenses bas ... Anni Language versionsClosed Pre-purchase questions for Amelia   Updated March 2, 2022 at 12:33pm   4 Most recent comment from Marko Davidović:Hello Anni, Amelia is multilingual, and Amelia inherits the language from WordPress, which language you select that will be your default backend language. But on the front end for your customers, you ... Ranjan pre purchse questionClosed Pre-purchase questions for Amelia   Updated March 2, 2022 at 8:25am   2 Most recent comment from Marko Davidović:Hello Ranjan, Thank you for your interest in our product. The layout of the booking page can not be changed. We have a customized section where you can add custom fields, change the label, change col ... Amy Multiple servicesClosed Pre-purchase questions for Amelia   Updated February 28, 2022 at 10:33am   2 Most recent comment from Uroš Jovanović:Hello Amy,Thank you for reaching out to us.Unfortunately, at the moment, there is no such feature of enabling multiple services to be chosen upon booking. We have this planned for implementation in on ... Shanif Pk how can i add a register option in the sign in page ? ?Closed Pre-purchase questions for Amelia   Updated February 28, 2022 at 7:31am   2 Most recent comment from Marko Davidović:Hello Shanif, Thank you for your interest in our product. This is currently not possible with Amelia. Registration or some other security options you may be able to achieve with some other plugin. We ...