As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

iLevel 404 in order receivedClosed   Amelia   Updated March 6, 2024 at 1:23pm   4 Most recent comment from Stefan Petrov:Hello iLevel,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way t ... Immanuel Hengstenberg Amelia booking form not showing in generate pressClosed   Amelia   Updated March 6, 2024 at 12:44pm   4 Most recent comment from Stefan Petrov:Hello Immanuel,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient wa ... Silvia Nikolova Create multiple appointments from backendClosed   Amelia   Updated March 6, 2024 at 12:34pm   5 Most recent comment from Marko Davidović:Hello again Silvia,The issue here is that you are trying to book new appointment over the existing one and that is not possible. Since your appointments are group appointments you just need to edit th ... Peter Employee Booking Page & Time ZoneClosed   Amelia   Updated March 6, 2024 at 12:22pm   12 Most recent comment from Stefan Petrov:Hello Peter,Well, those timeslots are just displayed differently according to the timezone settings. For example, if i'm in a different timezone and you have configured the timeslots for one time ... Ana Paula Delgado Last update took off our calendarClosed   Amelia   Updated March 6, 2024 at 11:49am   4 Most recent comment from Stefan Petrov:Hello Ana,Of course, it's pretty simple. Make sure that the "delete Amelia content" option is disabled in Activation settings. After that remove the plugin from the Plugins section and install th ... Matthew Brandow Booking page not showing after update?Closed   Amelia   Updated March 6, 2024 at 11:19am   4 Most recent comment from Marko Davidović:Hello Matthew and Pattadon,When you see only the booking form when you are logged in this in most cases is the issue on the hosting side.The reason why the form is not visible for non-logged-in user ... Barad Dediashwili Events in Elementor Popup - make buttons disappear sometimesClosed   Amelia   Updated March 6, 2024 at 10:36am   2 Most recent comment from Stefan Petrov:Hello Barad,Thanks for reaching out to us.I've just checked on your site, it looks like this could be a conflict with other plugins or theme.Can you please change the theme and see if the issue i ... atelierdosul Modal Popup Close Button d'ont workClosed   Amelia   Updated March 6, 2024 at 10:28am   9 Most recent comment from Marko Davidović:Hello again,I can forward this but I can not make any promises feature will most likely be developed if there are more users that request this and in light of this, we encourage you to kindly consider ... Romain Inscription multiple personClosed   Amelia   Updated March 6, 2024 at 10:18am   2 Most recent comment from Stefan Petrov:Hello Romain,Thanks for reaching out to us.That's correct. Unfortunatelly, currently, there is no such option in Amelia. For the time being, when the customer is booking an appointment for himsel ... Steven Warning: "You are using a form that will be outdated soon".Closed   Amelia   Updated March 6, 2024 at 9:53am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This will remain available for the time being but will it stay indefinitely available we can not say at this time since this is not only up to us. There a ... Jeremy Choi Team Member Can't See EventsClosed   Amelia   Updated March 6, 2024 at 9:15am   4 Most recent comment from Uroš Jovanović:Hello Jeremy,Thank you for clearing that up and for your patience.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from ... Mitch Add-On Purchases During Event CheckoutClosed   Amelia   Updated March 6, 2024 at 8:15am   2 Most recent comment from Stefan Petrov:Hello Mitch, Thanks for reaching out to us Currently, there is only an option to configure "Extras" for a certain service. This will give the option for customers to choose extras once they select a s ... Jan Weiss Amelia NotificationClosed   Amelia   Updated March 5, 2024 at 5:00pm   8 Most recent comment from Uroš Jovanović:Hello Nick,Please create a separate ticket on this issue and I will assist you with this.Looking forward to hearing from you. Oisel PARAMETERINGClosed   Amelia   Updated March 5, 2024 at 3:51pm   6 Most recent comment from Stefan Petrov:Hello Oisel,I guess this is related to the Stripe account that has been connected, but, by default, the employees and customers are only getting the information that has been configured in notificatio ... Brad Is there a front-end panel for Manager use?Closed   Amelia   Updated March 5, 2024 at 3:41pm   2 Most recent comment from Uroš Jovanović:Hello Brad,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ...