As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Brad Ward Ward Calendar not showing month/yearClosed   Amelia   Updated March 14, 2024 at 8:32am   8 Most recent comment from Stefan Petrov:Hello Brad,Great to hear that. This is because the option "period available to book in advance" is calculated from the present day. In your case, 14 days that are configured, looking at the present da ... John Form displayClosed   Amelia   Updated March 14, 2024 at 8:17am   8 Most recent comment from Uroš Jovanović:Hello John,Yes, it is going to work it is just not going to be visible.Please let me know if you have any other questions. Siddhi Amelia Subtotal price IssueClosed   Amelia   Updated March 14, 2024 at 8:09am   4 Most recent comment from Stefan Petrov:Hello Siddhi,I've made a new test page to test the booking form. For example, if i choose the "regular booking - AXIST23 (400 USD) the end step is showing the same category.If i choose VIP 3 HRS ... Mārtiņš step by step booking not asking about packages anymore?Closed   Amelia   Updated March 14, 2024 at 6:50am   9 Most recent comment from Marko Davidović:Hello once again,Can we check the issue and test it on that site? If you want you can send us the credentials for that site just check private response and we would gladly take a look.We are truly sor ... Hristo Missing Meta Pixel EventsClosed   Amelia   Updated March 14, 2024 at 6:31am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that this is working and should you have any further inquiries, we kindly request that you open separate tickets for each question an ... Melle Rijpstra Allow multiple bookings in same time slotClosed   Amelia   Updated March 13, 2024 at 7:09pm   6 Most recent comment from Uroš Jovanović:Hello Melle,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Luca Sinigaglia notification before appointmentClosed   Amelia   Updated March 13, 2024 at 6:54pm   2 Most recent comment from Uroš Jovanović:Hello Luca,Thank you for reaching out to us.Yes, you can do so by creating a custom notification for SMS, email or WhatsApp.Please let me know if that works for you or not.Looking forward to your rep ... Adam Zonnis How to limit appointments per dayClosed   Amelia   Updated March 13, 2024 at 6:50pm   2 Most recent comment from Uroš Jovanović:Hello Adam,Thank you for reaching out to us.There are two options at the moment, you can either set limited by an employee or by a customer.Please let me know if that helped you.Looking forward to you ... Jean Faile One Number to Receive ALL WhatsApp NotificationsClosed   Amelia   Updated March 13, 2024 at 3:27pm   4 Most recent comment from Uroš Jovanović:Hello Jean,Thank you for reaching back out to us.Please feel free to search through our feature suggestion page, to see if someone may be already suggested this feature. If you can't see it, f ... Rachid Problem in Amelia Configuring Date/Time SettingsClosed   Amelia   Updated March 13, 2024 at 3:17pm   2 Most recent comment from Uroš Jovanović:Hello Rachid,Thank you for reaching out to us.This usually happens when the duration + buffet times of the service are longer than the working hours for an employee.Can you please let me know if that ... Sandrine Abibo Mail not sentClosed   Amelia   Updated March 13, 2024 at 3:11pm   10 Most recent comment from Uroš Jovanović:Hello Sandrine,Glad to be able to assist you.For that purpose, you can take a look at the following article as it bancontact is not available with built-in Amelia features. Please let me know if it ... Axel custom fields data not showing in the email of employee when a booking is approved.Closed   Amelia   Updated March 13, 2024 at 2:05pm   2 Most recent comment from Uroš Jovanović:Hello Axel,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Roger Ruckstuhl Display of datesClosed   Amelia   Updated March 13, 2024 at 1:20pm   2 Most recent comment from Stefan Petrov:Hello Roger,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  t ... carmine How to make subscription for each service availableClosed   Amelia   Updated March 13, 2024 at 12:42pm   6 Most recent comment from Uroš Jovanović:Hello Carmine,A customer can book an appointment from a package through a customer panel.In regards to your second question, unfortunately, there is currently no such option with Amelia's built-i ... Gert-Jan Sanderman Conditional bookingsClosed   Amelia   Updated March 13, 2024 at 11:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But there may be a workaround you're interested in.Any membership plugin (like Memb ...