As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Guillaume Calendar optionsClosed   Amelia   Updated March 12, 2024 at 10:46am   2 Most recent comment from Stefan Petrov:Hello Guillaume,Thanks for reaching out to us.By default, this option is not available, and the step where the service selection is will always be the first step. In cases where you only have one ser ... Robert Scrolling issue when booking on mobileClosed   Amelia   Updated March 12, 2024 at 10:44am   4 Most recent comment from Stefan Petrov:Hello Robert,Thanks for the feedback. Great to see that it's working now.Well, this is how the Amelia works by default, (working as designed), but certainly we will look forward to improving this ... Tom Miller Payment to Multiple Bank AccountsClosed   Amelia   Updated March 12, 2024 at 10:10am   2 Most recent comment from Stefan Petrov:Hello Tom,Thanks for reaching out to us.Unfortunatelly, when you want to enable the payment option, you can only set the credentials for one account. The WooCoomerce option can be integrated with Amel ... Athanasios Mousiolis Floating blockClosed   Amelia   Updated March 12, 2024 at 9:33am   4 Most recent comment from Stefan Petrov:Hello Athanasios,Well, it's just a simple button element that can be found in builder, when creating a new page. For example, just search for a "button" and then follow the instruction on the li ... ronnie adams Update to 7.4.2 - Clients can no longer cancel / rescheduleClosed   Amelia   Updated March 12, 2024 at 9:19am   8 Most recent comment from Marko Davidović:Hello again Ronnie,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and ... alex paypal payment errorClosed   Amelia   Updated March 12, 2024 at 9:12am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.If everything is working with your test credentials then the issue is with PayPal not with Amelia. Amelia work in same way for test and live credentials. ... alex Woo Express pay problemClosed   Amelia   Updated March 11, 2024 at 3:13pm   5 Most recent comment from Stefan Petrov:Hello Alex,Thanks for the credentials. Amelia does have the core integration with WooCoomerce, and i can see the that Thank you page has been configured in WooCoomerce settings. The thing is that you ... Andrew Wright Event reportingClosed   Amelia   Updated March 11, 2024 at 3:08pm   2 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be implem ... Fernando Lopez limitar reservas por usuario y membresia en ameliaClosed   Amelia   Updated March 11, 2024 at 2:14pm   4 Most recent comment from Uroš Jovanović:Hello Fernando,Thank you for clearing that up and for your patience.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the followin ... Ana Paula Delgado Is there a placeholder for redirect url after booking?Closed   Amelia   Updated March 11, 2024 at 2:04pm   2 Most recent comment from Uroš Jovanović:Hello Ana,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Sandrine Abibo Mail not sentClosed   Amelia   Updated March 11, 2024 at 1:51pm   2 Most recent comment from Uroš Jovanović:Hello Sandrine,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3602741/ For future reference, please don't op ... Mohammed Multiple booking on 1 time slotClosed   Amelia   Updated March 11, 2024 at 12:22pm   6 Most recent comment from Uroš Jovanović:Hello Mohammed,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Richard Tolley STEP BOOKING V2 NO LONGER WORKINGClosed   Amelia   Updated March 11, 2024 at 12:19pm   9 Most recent comment from Stefan Petrov:Hello Richard,Apologies for the delayed answer.Unfortunatelly, JS optimizations such as Minify JS files have a negative effect on our New Step Form. It is based on Vue 3 Framework, the booking for ... benjamin recurrent appoimentsClosed   Amelia   Updated March 11, 2024 at 12:02pm   2 Most recent comment from Uroš Jovanović:Hello Benjamin,Thank you for reaching out to us.At the moment, there are these two options in Amelia.Please let me know if that works for you or not.Looking forward your reply. Andrew Wright Backend event calendar defaultClosed   Amelia   Updated March 11, 2024 at 11:29am   2 Most recent comment from Stefan Petrov:Hello Andrew,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You would need to select the date range, but Amelia should remember th ...