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Public Tickets

Daniel Tyllack Time zone confusion in notificationsClosed   Amelia   Updated March 20, 2024 at 10:24am   2 Most recent comment from Stefan Petrov:Hello Daniel,Thanks for reaching out to us.Unfortunately, we've had an issue with the placeholder time_zone sending the time in the UTC timezone instead of the WP timezone. This has been fixed wi ... Heiko FunctionClosed   Amelia   Updated March 20, 2024 at 10:10am   2 Most recent comment from Uroš Jovanović:Hello Heiko,Thank you for reaching out to us.It will not be removed from a plugin, but new features will not be added to that form.Please let me know if you have any other questions. Nicholas Working HoursClosed   Amelia   Updated March 20, 2024 at 10:08am   2 Most recent comment from Stefan Petrov:Hello Nicholas,Thanks for reaching out to us.By default, the employee work hours are repeated weekly (each week will be the same), but you can use the "special days" option to configure the timeslots ... Sonia Rivas services/ events questionsClosed   Amelia   Updated March 20, 2024 at 9:46am   2 Most recent comment from Stefan Petrov:Hello Sonia,Thanks for reaching out to us.I guess this is up to your personal choice, but i can give you a basic overview of the differences between services and events. For example, you can display d ... Shauna Foley Customer iconsClosed   Amelia   Updated March 20, 2024 at 9:38am   2 Most recent comment from Stefan Petrov:Hello Shauna,Thanks for reaching out to us.This icon represents "no show tag". Once you enable this option, all customers who had appointments marked as “No Show” in the past will be seen differe ... Dan WILSON NotificationsClosed   Amelia   Updated March 20, 2024 at 8:52am   8 Most recent comment from Stefan Petrov:Hello Dan,The PHP protocol is set by default in Amelia, but from our previous experiences, we have noticed that it's not reliable for sending email notifications, since as mentioned, sometimes it ... Gila Dávid Cart appointments, have no notification & calendarClosed   Amelia   Updated March 20, 2024 at 8:40am   2 Most recent comment from Stefan Petrov:Hello David,Thanks for reaching out to us.The best option would be to provide WP admin credentials so we can test it on your WP.We do not interfere with any data or anything else except for the plugin ... Mārtiņš SMS sending two times?Closed   Amelia   Updated March 21, 2024 at 8:03am   17 Most recent comment from Marko Davidović:Hello again Mārtiņš,Our developer created a fix for this and this should help and you can download it from this link https://we.tl/t-TdOR4FLZTo.But they would like to investigate further why this ... Daniel Dont work notificationClosed   Amelia   Updated March 20, 2024 at 8:19am   2 Most recent comment from Marko Davidović:Hello there, I'm afraid that we didn't quite get what you mean exactly by support? As for notifications an issue with email notifications could be caused by several reasons: Your hosting pr ... Marc Garcia Calendar and EventsClosed   Amelia   Updated March 20, 2024 at 8:16am   7 Most recent comment from Marko Davidović:Hello again,We are glad to hear that we managed to help you and that everything is working now.Should you have any further inquiries, we kindly request that you open separate tickets for each question ... Brad Seasonal Services/Special DaysClosed   Amelia   Updated March 20, 2024 at 8:10am   4 Most recent comment from Marko Davidović:Hello again,Special days override regular work hours so you need to include those services in special days also if you want to offer them at the same timeShould you have any further inquiries, we kind ... gerson Overbook specific servicesClosed   Amelia   Updated March 20, 2024 at 7:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Admin can not overbook you have option to allow admin to book outside work hours and this option when enabled it applies for each employee not only on one ... Fastluza Amelia Plugin PayPal Payment ErrorClosed   Amelia   Updated March 19, 2024 at 5:03pm   4 Most recent comment from Uroš Jovanović:Hello Fastluza,Most of the time, issues like this are resolved by regenerating PayPal test keys and pasting them into Amelia.Please do that and let me know if that resolves this issue.Looking forward ... Arnau Start a diferent time serviceClosed   Amelia   Updated March 19, 2024 at 2:07pm   6 Most recent comment from Stefan Petrov:Hello Arnau,This is because the employee is already assigned to the timeslot 10 AM to 12 AM. It means that he is already working on this timeslot and it can be booked for 11 AM to 11:30 AM since it o ... Franck Keppler Email and SMS reminder systemClosed   Amelia   Updated March 19, 2024 at 1:24pm   11 Most recent comment from Marko Davidović:Hello again Franck,I apologize if I crossed the line, I checked with our billing team and a refund is still possible for you if that is something you want and which we completely understand due to the ...