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Public Tickets

Marco van Wynbergen Update 7.5.1 to 7.7.1 backwards compatible?Closed   Amelia   Updated September 3, 2024 at 5:24am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will g ... Timo Kirsten Google Calendar appointments not working properlyClosed   Amelia   Updated September 2, 2024 at 1:52pm   16 Most recent comment from Stefan Petrov:Hi Timo,Thanks again, I've managed to get the access now. It looks like it's working properly now. The issue was that your default appointment status is set to pending, but the option "inser ... Deepak Kumar Email ConfigurationClosed   Amelia   Updated September 2, 2024 at 11:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in th ... Orhan Osmanov catalog forms languageClosed   Amelia   Updated September 2, 2024 at 10:08am   6 Most recent comment from Stefan Petrov:Great, thanks for the feedback!If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Abby Storey Added 'p/h' after priceClosed   Amelia   Updated September 2, 2024 at 9:05am   4 Most recent comment from Stefan Petrov:Hi Abby,Apologies, but this would require a customization of the existing plugin. Unfortunatelly, at this moment, we do not do customizations, but if you want, I can forward this as a request. Richard Aubin No Shows and Follow UP EmailsClosed   Amelia   Updated September 2, 2024 at 8:57am   2 Most recent comment from Uroš Jovanović:Hello Richar,Yes, follow-up emails are only sent for appointments that have been marked as approved. If an appointment is marked as a "No Show" before the follow-up email is scheduled to be sent, the ... Ladislav Duban Amelia calendarClosed   Amelia   Updated September 2, 2024 at 7:52am   2 Most recent comment from Uroš Jovanović:Hello Ladislav,Thank you for reaching out to us.For that purpose, you can configure that with the Special Days feature in Amelia on the Amelia/Employees/Special Days page.Please let me know if that wo ... Erick Amelia usersClosed   Amelia   Updated September 2, 2024 at 7:36am   2 Most recent comment from Uroš Jovanović:Hello Erick,Thank you for reaching out to us.1. That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that ... simonmarchdug Translation issueClosed   Amelia   Updated September 2, 2024 at 7:35am   6 Most recent comment from Marko Davidović:Hello again,Your site is not set properly so we can not know if something else is causing this issue (this issue we did not see before for any other reason) you need to resolve this issue so that we c ... Giannis Attachment in emailsClosed   Amelia   Updated September 2, 2024 at 7:25am   2 Most recent comment from Uroš Jovanović:Hello Giannis,Thank you for reaching out to us.For that purpose, you would have to add a link to the attachment to the notification template that is uploaded somewhere on web and then.Please let me ... casey Multiple service per time slotClosed   Amelia   Updated September 2, 2024 at 7:15am   3 Most recent comment from Uroš Jovanović:Hello Casey,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Riina Customer can't see purchased packageClosed   Amelia   Updated September 2, 2024 at 7:14am   5 Most recent comment from Uroš Jovanović:Hello Riina,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on th ... Tor Change packageClosed   Amelia   Updated September 2, 2024 at 7:03am   2 Most recent comment from Stefan Petrov:Hi Tor,Thanks for reaching out to us. You can either upgrade from your TMS store account by following the instructions from this article - Upgrading Licensesor you can request a refund for your curr ... Jason Kearney Wordpress UserClosed   Amelia   Updated September 2, 2024 at 6:57am   3 Most recent comment from Stefan Petrov:Hi Jason,Thanks for reaching out to us. There is an option in the User Role settings / Customer section. It's called "Automatically create Amelia Customer user". If this is disabled, then Amelia ... Erica frantz setupClosed   Amelia   Updated September 2, 2024 at 6:45am   4 Most recent comment from Stefan Petrov:Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his working hours. Working hours where services a ...