As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Eline Tibboel Scheduled notifications cron jobClosed   Amelia   Updated November 15, 2024 at 9:34am   8 Most recent comment from Uroš Jovanović:Hello Eline, Thank you for your detailed feedback and thoughtful suggestion! We're glad to hear that the cron job fix worked and that the SMTP setup resolved the notification issue. We truly appr ... Evrard Upgrade to Pro Lifetime MembershipClosed   Amelia   Updated November 15, 2024 at 9:30am   2 Most recent comment from Stefan Petrov:Hello Evrard, Thanks for reaching out to us. Directly upgrading Lifetime licenses purchased after June 1st, 2021 is currently not possible, but you can, of course, acquire a new license and receive a ... Philippe Weickmann [ameliacustomerpanel appointments=1]Closed   Amelia   Updated November 15, 2024 at 9:25am   24 Most recent comment from Stefan Petrov:Hi Philippe, Thanks for the feedback. Yes, it's a false positive, the good thing is that it doesn't affect the Amelia performance (WP site in general). Now we have a workaround, thanks :) Lisa Suling-Maslin Booking lengthClosed   Amelia   Updated November 15, 2024 at 9:19am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you please send us a couple of screenshots of service settings and the issue?  Looking forward to your reply.  James Email Notification not workingClosed   Amelia   Updated November 15, 2024 at 9:19am   7 Most recent comment from Stefan Petrov:Hi James, Apologies but we don't have the option for live chat. We go through tickets in the order in which they are received and/or responded to, so patience is much appreciated.  As mentioned ... vladimir Email notification - Customer Panel Access Link ErrorClosed   Amelia   Updated November 15, 2024 at 9:10am   4 Most recent comment from Uroš Jovanović:Hello Tobias, Please create a separate ticket for this issue and I will assist you with this. Looking forward to your reply. Nael URGENT - My Stripe setting keep go back on test mode even on Test Mode even i turn it offClosed   Amelia   Updated November 15, 2024 at 8:26am   7 Most recent comment from Stefan Petrov:Hi Nael, That's great to see! Thanks for the feedback. Apparently, it was the caching issue.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a ... Rae del Cerro Disable paymentsClosed   Amelia   Updated November 15, 2024 at 8:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to set service price to be 0 and then the payment step will be skipped and price of 0.00 you can try and hide it via CSS.  Should you have any ... Netanel Unable to set up the formClosed   Amelia   Updated November 15, 2024 at 7:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Check what you set for minimum capacity for that service. If for example minimum capacity is 3 first 2 customers will get pending status and once 3rd cus ... Yasin Booking appointmentClosed   Amelia   Updated November 15, 2024 at 6:54am   6 Most recent comment from Marko Davidović:Hello again, We are glad to hear that and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all t ... Javier Diaz no envia correosClosed   Amelia   Updated November 15, 2024 at 6:34am   4 Most recent comment from Marko Davidović:Hello again, Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient wa ... Rafal Search for locations or employeesClosed   Amelia   Updated November 14, 2024 at 2:34pm   7 Most recent comment from Uroš Jovanović:Hello Rafal, Thank you for understanding, I can see that our support agent has since responded to it. I appreciate your patience. Ralf Longwitz Assigning WP users as amployees not workingClosed   Amelia   Updated November 14, 2024 at 1:53pm   4 Most recent comment from Uroš Jovanović:Hello Ralf, Thank you for your suggestion and feedback. Please let us know if you have any other questions. Maey Pronk Disable all account optionsClosed   Amelia   Updated November 14, 2024 at 1:30pm   4 Most recent comment from Stefan Petrov:You are welcome, Maey. I'm glad that I could help. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Chunibyuu Max booking / person per shift appointmentClosed   Amelia   Updated November 14, 2024 at 12:25pm   9 Most recent comment from Stefan Petrov:Hello Chunibyuu, Yes, you are right. I forgot to mention that the timeslots are then applied to one employee, which means that the employee is "shared" between two services. In theory, that means if o ...