We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

CAMEA Report Builder - Custom Selection   Report Builder for wpDataTables   Updated March 31, 2025 at 8:11pm   2 Most recent comment from Miloš Jovanović:Hi Jan, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which caus ... Chris Bryce Feature requestClosed   Report Builder for wpDataTables   Updated December 10, 2024 at 11:27am   2 Most recent comment from Miloš Jovanović:Hi Chris,In terms of PDF export via the Report Builder - We have a certain number of users who already requested this and our developers are working on it.I can't say an exact ETA, but they are d ... David Report Builder Image Column SupportClosed   Report Builder for wpDataTables   Updated October 31, 2024 at 1:25am   1 Most recent comment from David:I am using Report Builder and wpDataTables to create customer-specific product specification sheets. I realize now that Report Builder doesn’t support image columns, which I missed in the documentat ... David Report BuilderClosed   Report Builder for wpDataTables   Updated October 30, 2024 at 11:05pm   3 Most recent comment from Miloš Jovanović:Hi David, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! ... Aiden Report Data Filter IssueClosed   Report Builder for wpDataTables   Updated October 7, 2024 at 9:12am   8 Most recent comment from Miloš Jovanović:Hi Aiden, You're welcome, I am happy to help. Let me know how it goes when you try out one of the suggested methods and if you encounter any issues. Thank you. Pim Report Builder - print group columnClosed   Report Builder for wpDataTables   Updated August 20, 2024 at 11:00pm   6 Most recent comment from Miloš Jovanović:Hi Pim, You're welcome, I am happy to advise.That is the situation now, but I hope we might see an improvement in one of the future updates.If anything else comes up, please don't hesitate ... andrea ferrari Problem with data formatClosed   Report Builder for wpDataTables   Updated July 8, 2024 at 12:09pm   5 Most recent comment from Miloš Jovanović:Hello again,Just a follow up to this issue.I am happy to report, we actually have a better, built-in solution to avoid using the Excel formulas, you can instead use our Report Builder's native fu ... M. de Leeuw Critical ErrorClosed   Report Builder for wpDataTables   Updated February 1, 2024 at 8:34pm   4 Most recent comment from Aleksandar Vuković:Hello there.This tends to happen for a few reasons. Please check the wpDataTables system info section:Check if there's anything listed as either not installed or requiring an update. The most com ... Daniel Adekunle Report Builder and wpdatatables plugins Not workingClosed   Report Builder for wpDataTables   Updated November 3, 2023 at 4:15pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3513070/ For future reference, please don't open multip ... Kessy Juma Mrisho Report builder (no datasource) variables field typesClosed   Report Builder for wpDataTables   Updated May 8, 2023 at 5:57pm   5 Most recent comment from Miloš Jovanović:Hi, Kessy.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Kessy Juma Mrisho Ability to select items from table in fron-endClosed   Report Builder for wpDataTables   Updated April 7, 2023 at 11:47am   2 Most recent comment from Miloš Jovanović:Hi, Kessy.We had a couple of other users who requested this use-case solution before,but unfortunately, we still do not have an option where a user could select several rows,and then do an action on ... mary martin activation does not seem to workClosed   Report Builder for wpDataTables   Updated March 1, 2023 at 1:46pm   5 Most recent comment from Miloš Jovanović:Hello, mary martin.1. You're welcome, i hope that the Activation issue is fixed now, let me know if you need any additional help for that.2. In regards to the issue with the Report Builder,i can ... Kessy Juma Mrisho PDF in report builder shouldClosed   Report Builder for wpDataTables   Updated December 27, 2022 at 9:12pm   2 Most recent comment from Miloš Jovanović:Hi, Kessy You are correct,  i agree with you.We have a plan to work on adding a PDF export to Report Builder soon, but i can't promise an ETA on it.Please feel free to search on our suggestio ... Adam Acord Report Filename/Date & ScheduleClosed   Report Builder for wpDataTables   Updated July 11, 2022 at 10:41am   2 Most recent comment from Aleksandar Vuković:Hello AdamI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.It's a good suggestion, though. We carefully follow custo ... fred Verhaaren Crerating or modifying te reportClosed   Report Builder for wpDataTables   Updated April 13, 2022 at 9:30am   15 Most recent comment from Aleksandar Vuković:You're welcome, Fred, glad I could help!If you need some further assistance, please feel free to reach out to us.