We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Issac Chua Date is messed up in the reportClosed   Report Builder for wpDataTables   Updated March 7, 2017 at 8:54pm   13 Most recent comment from Issac Chua:Already did. Thank you for your support! Axelmet special characters and error xml parsingClosed   Report Builder for wpDataTables   Updated February 20, 2017 at 10:10pm   12 Most recent comment from [deleted]:Hi Axelmet,I added this to our to do list and this will be included in one of the future version of the plugin. We planed to release next version with already solved bugs real soon so I cannot promis ... gralin77 Problems with the letters øæå in reportsClosed   Report Builder for wpDataTables   Updated February 4, 2017 at 3:13pm   7 Most recent comment from gralin77:Thank you very much! weihs5 Keeping Grouped RowsClosed   Report Builder for wpDataTables   Updated February 1, 2017 at 2:27pm   2 Most recent comment from [deleted]:Hi weihs5,Thank you for the purchase.I replayed on this question to you on your another ticket. Unfortunately there is no way to keep grouped rows in Report Builder with built-in functionalities. George Report Builder CompatibilityClosed   Report Builder for wpDataTables   Updated October 31, 2016 at 9:44pm   10 Most recent comment from Alexander Gilmanov:Hi, thank you for your patience,I tried to check but looks like I'm not an admin any more and I can't access it.Do you have the Report Builder version 1.0.1? Luis De Pau Prefill documentsClosed   Report Builder for wpDataTables   Updated October 3, 2016 at 9:56pm   4 Most recent comment from Alexander Gilmanov:OK, great, please post the URL here when you're ready.