We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

algunning Removing overlay on loading spinner?Closed   wpDataTables   Updated January 4, 2018 at 2:33pm   5 Most recent comment from algunning:no probs - just submitted my review.  Jorge Checkbox pop-upClosed   wpDataTables   Updated January 4, 2018 at 11:56am   4 Most recent comment from Miloš Jovanović:Hi Jorge,Glad to help you out.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means a lot to us. Thanks. Quint Hide tableClosed   wpDataTables   Updated January 4, 2018 at 10:58am   3 Most recent comment from Miloš Jovanović:HI Quint,Thank you for your purchase. To add some custom scripts for the tables and charts you can use Custom JS or CSS fields from the wpdatatables settings page.The "issue" here might be in the c ... jiri Time input errorClosed   wpDataTables   Updated January 4, 2018 at 8:43am   11 Most recent comment from Isidora Markovic:Hi jiri,You are welcome. thmiller73 Error configuring table relations (foreign key)Closed   wpDataTables   Updated January 4, 2018 at 6:51am   4 Most recent comment from Isidora Markovic:Hi thmiller73,You are welcome. Thank you for information.If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and le ... Garbonso Number range doesn't sync with actual numbers in fieldClosed   wpDataTables   Updated January 3, 2018 at 5:05pm   8 Most recent comment from Miloš Jovanović:Hi Garbonso,Now I can see the issue.When you filtering the float columns you must enter the number exact the same as it is in the table, so for example you must enter 7.50 instead of 7 or 7.5 if yo ... Nicole Fouche Upgraded the plugin and now data is lostClosed   wpDataTables   Updated January 3, 2018 at 4:14pm   6 Most recent comment from Miloš Jovanović:Hi Nicole Fouche,Glad to hear that we managed to solve the issue, hope that everything is working fine now.If you like our plugin and support we'd greatly appreciate it if you could take a minute and ... tnconnect Create a table manuallyClosed   wpDataTables   Updated January 3, 2018 at 3:03pm   4 Most recent comment from Isidora Markovic:Hi tnconnect,You are welcome.  Glad that we help you. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and le ... areaticCV areatic Exporting with xlsClosed   wpDataTables   Updated January 3, 2018 at 3:01pm   2 Most recent comment from Isidora Markovic:Hi areaticCV,Thank you for your purchase.Yes , this is the bug on our side and thank you very much for reporting it.  I forwarded this to my team and it will be fixed for the next update. Sorry for ... PeNielsen SQL query empty resultClosed   wpDataTables   Updated January 3, 2018 at 1:32pm   10 Most recent comment from Miloš Jovanović:Hi Peter,Glad to hear that we managed to find the issue.It looks like there is some problem with the 7.2 version of PHP that is causing this problems.If you like our plugin and support we'd greatly a ... Ramon Error! There was an error trying to insert a new row!Closed   wpDataTables   Updated January 3, 2018 at 1:19pm   8 Most recent comment from Miloš Jovanović:Hi Ramon,You are welcome.Happy new year and best wishes. orientadmin User Activity LogsClosed   wpDataTables   Updated January 3, 2018 at 11:12am   2 Most recent comment from Isidora Markovic:Hi orientadmin,Thank you for your purchase.Sorry for late response. We were closed during New Year holidays.Sorry but I did not quite understand what are you trying to achieve. Can you please expl ... ahmedobaidy can't create table manuallyClosed   wpDataTables   Updated January 3, 2018 at 11:03am   2 Most recent comment from Miloš Jovanović:Hi ahmedobaidy,Thank you for your purchase and Happy New Year.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ ... dmh089 Extracting Column DataClosed   wpDataTables   Updated January 3, 2018 at 10:30am   2 Most recent comment from Miloš Jovanović:Hi dmh089,Thank you for your purchase and happy New Year.If the tables are server side the export tolls like PDF, CSV files will export the visible rows. ( in this case the filtered rows) You can fi ... Jeferson Amorim page_id in mysql queryClosed   wpDataTables   Updated January 3, 2018 at 7:10am   2 Most recent comment from Isidora Markovic:Hi Jeferson,Thank you for your purchase. Sorry for late response. We were closed during New Year holidays.wpDataTables has a built-in WPDB query constructor. It has a graphical user interface which ...