We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stephen Pasquini URL Link Button classClosed   wpDataTables   Updated January 9, 2018 at 8:54am   4 Most recent comment from Isidora Markovic:Hi stephenpasquini,You can take a look on this link how to make button with class. Then insert that code in  in Custom wpDataTables CSS under the "Custom JS AND CSS" in main settings of wpdatata ... ruthie1 create editable table from CVSClosed   wpDataTables   Updated January 8, 2018 at 3:32pm   21 Most recent comment from Miloš Jovanović:Hi Ruthie,Glad to be able to help, and thank you very much for 5 star review.If you have any more issues feel free to open a new ticket, we will gladly help.Best regards. nau-wcm-tools White screen in WP after updating Google Sheet(s)Closed   wpDataTables   Updated January 8, 2018 at 2:34pm   2 Most recent comment from Isidora Markovic:Hi nau-wcm-tools,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You can hide header of the table by � ... colic0 Scroll Bar does not work on tables and formattingClosed   wpDataTables   Updated January 8, 2018 at 1:46pm   4 Most recent comment from Isidora Markovic:Hi colic0,You are welcome.If you are see collapsed button on your laptop,that means that you increase Tablet width in main settings of the plugin or your laptop width is the same as the tablets.(You ... leslie_chapman Display of WP table in specific browserClosed   wpDataTables   Updated January 8, 2018 at 1:10pm   4 Most recent comment from Isidora Markovic:Hi Leslie,You are welcome. Yes it should be just fine. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and le ... Tammy Table ID duplicationClosed   wpDataTables   Updated January 8, 2018 at 1:01pm   2 Most recent comment from Isidora Markovic:Hi Tammy,Thank you for your purchase.Yes id from the shortcode is  used for getting data and all settings from backend, but on frontend tables get generated id. So if you have more tables on same pa ... Sushant Error in creating table by importing excel fileClosed   wpDataTables   Updated January 8, 2018 at 12:46pm   2 Most recent comment from Isidora Markovic:HI Sushant,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Sorry, we got a lot of emails after the New ... elicommercelabs Changed View Table not loadingClosed   wpDataTables   Updated January 8, 2018 at 10:53am   2 Most recent comment from Miloš Jovanović:HI elicommercelabs,Thank you for your purchase.Sorry but I did not quite understand what your issue is.Can you please describe me more so I can give you my suggestion.Best regards.  Violet Can't upload an excel fileClosed   wpDataTables   Updated January 8, 2018 at 10:52am   2 Most recent comment from Miloš Jovanović:HI Violet,Thank you for your purchase.Can you please deactivate/activate the plugin and tell me the result after that.Best regards. JORDAN GIPPLE Can't Create Table ManuallyClosed   wpDataTables   Updated January 8, 2018 at 10:41am   4 Most recent comment from Isidora Markovic:HI JORDAN,Thank you for your purchase.We are glad that you solved the issue. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could ... pscinc Changing colors on charts.js or Google ChartsClosed   wpDataTables   Updated January 8, 2018 at 9:56am   2 Most recent comment from Isidora Markovic:HI pscinc,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You can use our wpdatachart callbacks. Every ... BYMORPHEUS Column Data Shortcode separatelyClosed   wpDataTables   Updated January 8, 2018 at 9:42am   2 Most recent comment from Isidora Markovic:Hi BYMORPHEUS,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We can see that you open two tickets with ... SCPEvents Cannot edit data after updateClosed   wpDataTables   Updated January 5, 2018 at 3:41pm   11 Most recent comment from Miloš Jovanović:Hi Simon,Can you please tell me did you test it out with more browsers like Chrome for example.Also can you please check if the private browsing on Safari is turned off.Best regards. Rahul External SortingClosed   wpDataTables   Updated January 5, 2018 at 11:33am   10 Most recent comment from Isidora Markovic:Hi Rahul,Thank you. All the bast to you.If you are still interested for customization, please contact my colleague on mail [email protected] regards. staggphoto highcharts formattingClosed   wpDataTables   Updated January 5, 2018 at 8:40am   2 Most recent comment from Isidora Markovic:Hi staggphoto,Thank you for your purchase.Sorry for disappointment, but something like this is not possible with built in features of plugin. We have our wpdatachart callbacks, but thousandsSep is p ...