We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Janice pie chart change slice colorClosed   wpDataTables   Updated December 12, 2017 at 5:52pm   2 Most recent comment from Isidora Markovic:HI Janice,Thank you for your purchase.Please note that customization questions like this one are not covered in the included support for the plugin. Included support covers help with bugs and genera ... Janice Pie chart does not show value only percentageClosed   wpDataTables   Updated December 12, 2017 at 5:46pm   4 Most recent comment from Isidora Markovic:Hi Janice,We already answer you to the mail. Please check. Mike Heine XML FeedClosed   wpDataTables   Updated December 12, 2017 at 5:24pm   2 Most recent comment from Miloš Jovanović:Hi Mike Heine,Thank you for your purchase.When I try to create a table from the second link I get this error  ( attachment) So the issue is in the file format.If you take a look at our documentatio ... Przemyslaw DataTables warningClosed   wpDataTables   Updated December 12, 2017 at 1:58pm   4 Most recent comment from Miloš Jovanović:Hi Przemyslaw,Glad to hear that you found the solution, good job.Best regards. menendeza Two Separate Tables using the same Google SpreadsheetClosed   wpDataTables   Updated December 12, 2017 at 12:31pm   4 Most recent comment from Miloš Jovanović:Hi Angel,As I understand you want when to have a table ( created from spreadsheet with only Table 1 and Table 2 data) and when you click on the Table 1 you will be redirected to the one table. In ... bener_m Collapsing table columns on desktopClosed   wpDataTables   Updated December 12, 2017 at 7:43am   2 Most recent comment from Isidora Markovic:HI bener_m,Thank you for your purchase.For now you can give the responsive effect on desktop only throw option "tablet width" and "mobile width", because we have option in column settings for hiding ... Guillermo Sorting string column with HTMLClosed   wpDataTables   Updated December 12, 2017 at 7:23am   4 Most recent comment from Isidora Markovic:Hi Guillermo,You are welcome.  Glad that we help you. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and le ... Marv url link columnClosed   wpDataTables   Updated December 11, 2017 at 5:41pm   6 Most recent comment from Isidora Markovic:Hi Marv,I am glad that you found a solution.Best regards Marv Question about versionClosed   wpDataTables   Updated December 11, 2017 at 3:44pm   3 Most recent comment from Marv:The hang problem was due to client side processing setting, so I've corrected that. No issues, plugin working fine.  Peach1974 Wpdatatables - Chart label to follow filteringClosed   wpDataTables   Updated December 11, 2017 at 3:15pm   2 Most recent comment from Isidora Markovic:Hi Peach1974,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Sorry for disappointment, but something li ... Guillermo Vertical AlignmentClosed   wpDataTables   Updated December 11, 2017 at 2:38pm   2 Most recent comment from Isidora Markovic:Hi Guillermo,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Just add this code in Custom wpDataTabl ... madsnail adding max number of pages to paginationClosed   wpDataTables   Updated December 11, 2017 at 1:02pm   4 Most recent comment from Isidora Markovic:Hi madsnail,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Creating tables linked to existing data source, which means you will u ... Jottes Custom link within each data rowClosed   wpDataTables   Updated December 11, 2017 at 11:58am   7 Most recent comment from Isidora Markovic:Hi Johanes,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You can't insert php code in query like that. You have to make a script o ... salihtahir Popup Ajax Error in wpDataTablesClosed   wpDataTables   Updated December 11, 2017 at 11:20am   4 Most recent comment from Miloš Jovanović:Hi Salih,If you mean from left to right cascade filtering then yes, this option is available with the addon. You can find more infromation in our documentation about Powerful filters. There are some ... David Gaston Settings PageNever Loads, endless spinnerClosed   wpDataTables   Updated December 11, 2017 at 10:53am   2 Most recent comment from Isidora Markovic:Hi David, Thank you for your purchase. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We notice that you open two same ticket. W ...