We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

danielphillips86 URL Filter doesn't when using mysql tablesClosed   wpDataTables   Updated December 11, 2017 at 10:28am   8 Most recent comment from Isidora Markovic:Hi Maxglo,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We are glad that now is everything working fin ... Kevin Kinsella Date add to rowsClosed   wpDataTables   Updated December 11, 2017 at 8:31am   8 Most recent comment from Isidora Markovic:Hi Kevin,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.For your request need some code customization. We have our paid service, b ... ferdybassi Feature request - EmailClosed   wpDataTables   Updated December 10, 2017 at 10:37pm   2 Most recent comment from Miloš Jovanović:Hi Ferdinando,Thank you for your purchase.We are considering implementing this feature for one of our future updates of the plugin.This is something that we are also looking forward to have in our pl ... jko5er Save wpdatatable admin changes, shows today's date instead of savingClosed   wpDataTables   Updated December 7, 2017 at 8:04am   4 Most recent comment from Isidora Markovic:Hi jko5er,You have to check in Inspect element->Console in the browser is there error and what is blocked by the plugin. If you don't have errors there please check server log for errors so we can se ... jcsatujp Amending the text No matching records foundClosed   wpDataTables   Updated December 5, 2017 at 9:06pm   20 Most recent comment from jcsatujp:Brilliant (ahh well .. not brilliant that there IS an issue - just that now I know it's not just me)I look forward to a future fix. For me it is not a high priority as it would be rare that I have no ... Marc Editing TablesClosed   wpDataTables   Updated December 5, 2017 at 1:11pm   6 Most recent comment from Isidora Markovic:Hi Marc,We notice that the generated column wdt_ID show up in modal when you try to add new data. That should not be possible. We made new table from that table and we call it Support and it's workin ... Marcio Vieyra linking row value for filteringClosed   wpDataTables   Updated December 5, 2017 at 1:00pm   4 Most recent comment from Miloš Jovanović:Hi Marcio,We send our product to Envato last week and we are waiting just for their approval. When they approve it,it will be available for purchase.You can find more information about our new "Pow ... daysgone ㅇifficult to resizing the column of tableClosed   wpDataTables   Updated December 5, 2017 at 12:56pm   4 Most recent comment from Isidora Markovic:Hi daysgone,Thank you for your purchase.For some reason is not applied responsive style on table  id 30. We make new table from that table and it's working fine. You can check on website table Suppo ... rzambrano Notifications Email New Submission Group UsersClosed   wpDataTables   Updated December 5, 2017 at 10:26am   4 Most recent comment from Isidora Markovic:Hi rzambrano,Yes we can, but first we need more details about your request so we can estimate the price.Do you want just notification that new data is insert or you want to notify also what is insert ... kerch installation licenseClosed   wpDataTables   Updated December 5, 2017 at 10:20am   2 Most recent comment from Isidora Markovic:Hi kerch,Thank you for your purchase.As we are using Envato as the marketplace for selling the product, their licensing policies apply: https://codecanyon.net/licenses/terms/regular Their policy i ... fusepros Page wont loadClosed   wpDataTables   Updated December 5, 2017 at 9:57am   2 Most recent comment from Isidora Markovic:Hi fusepros,Thank you for your purchase.We visit website that you provide and we see table to load.(attachment) Ary question about Users see and edit only own dataClosed   wpDataTables   Updated December 4, 2017 at 1:30pm   4 Most recent comment from Miloš Jovanović:Hi Ary,You can take a look at our documetnation video (from 3:20). Hope this can help you out.Best regards. ybzybz changing table header fontClosed   wpDataTables   Updated December 4, 2017 at 10:35am   4 Most recent comment from Miloš Jovanović:Hi Yoram,You are welcome.Best regards. ybzybz Fail to update a fieldClosed   wpDataTables   Updated December 4, 2017 at 9:55am   6 Most recent comment from Isidora Markovic:Hi Yoram,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You have option "Render in modal" on FILTERING tab in column settings for c ... ybzybz Issues with caching in front endClosed   wpDataTables   Updated December 4, 2017 at 9:49am   21 Most recent comment from Isidora Markovic:Hi Yoram,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You are welcome.