We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

tomtom67 Loading AnimationClosed   wpDataTables   Updated December 18, 2017 at 12:09pm   20 Most recent comment from Isidora Markovic:Hi tomtom67,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Bogdan has gone on vacation so I'll take this ticket.MySQL does not supp ... jnaadjie move advanced filtersClosed   wpDataTables   Updated December 18, 2017 at 10:03am   2 Most recent comment from Isidora Markovic:Hi jnaadjie,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes it is possible. My suggestion is to loo ... InkytheSquid new & edit data popup behind modal windowClosed   wpDataTables   Updated December 18, 2017 at 10:00am   2 Most recent comment from Isidora Markovic:Hi Craig,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.It is probably some conflict with theme css. C ... b3nwatt Update Breaks TablesClosed   wpDataTables   Updated December 16, 2017 at 2:37pm   6 Most recent comment from Miloš Jovanović:Hi b3nwatt,Thank you for your feedback, glad that you like our product.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on thi ... Marilyn Warrant wpdatatables freezing with more than 7 columnsClosed   wpDataTables   Updated December 15, 2017 at 5:55pm   5 Most recent comment from Miloš Jovanović:Hi Marilyn,Can you please send me the screenshot of that error so I can take a look.Auto update for the 2.1.1 version will be released soon.Also please tell me is there any error in the server log wh ... RFAWP Error when editing wpdatatablesClosed   wpDataTables   Updated December 15, 2017 at 5:42pm   7 Most recent comment from Miloš Jovanović:Hi RFAWP,Our working time is from 10:00 to 17:00 CET not including weekends. I am out of the office right now so If you are in a hurry you can follow the steps that I provided you below.In that case ... Kvakaca Can't add new value to tablesClosed   wpDataTables   Updated December 15, 2017 at 12:07pm   6 Most recent comment from Isidora Markovic:Hi Milos,You are the legend.You are welcome.  Glad that everything is working fine. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if ... paragate formula field with Date and DatetimeClosed   wpDataTables   Updated December 15, 2017 at 10:23am   2 Most recent comment from Miloš Jovanović:Hi paragate,Thank you for your purchase.Sorry to disappoint you but unfortunately some thing like this is not possible to achieve with the plugin built in features at the moment.Like you said, the fo ... technomia Search selectbox Font ColorClosed   wpDataTables   Updated December 15, 2017 at 9:36am   6 Most recent comment from Isidora Markovic:Hi technomia,We are glad that you found a solution. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave ... pchan3 Maximum upload file size: 8 MB.Closed   wpDataTables   Updated December 15, 2017 at 9:24am   20 Most recent comment from Isidora Markovic:Hi pchan3,So you are getting this error when try to insert table in database throw phpmyadmin? You have to increase execute limit time, memory limit .... On this link you can see some solutions. Cyndie Shaffstall Full version will not valideClosed   wpDataTables   Updated December 14, 2017 at 9:45pm   14 Most recent comment from Miloš Jovanović:Hi Cyndie,Glad to help you out.The pleasure is mine, hope that you are enjoying our plugin.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review ... Massimo Fix Header & First ColumnClosed   wpDataTables   Updated December 14, 2017 at 11:43am   4 Most recent comment from Isidora Markovic:Hi Martina,We are working on new features of plugin, but for now that feature is not on our TO DO list. Thank you for your suggestion. I  will forward this to my development team to think about thi ... Kvakaca Table stoped working after updateClosed   wpDataTables   Updated December 14, 2017 at 10:49am   3 Most recent comment from Isidora Markovic:Hi Milos,Thank you for your purchase.Sorry for inconvenience, we have some issue with auto update.We are glad that after the manual update everything is working fine.Best regards Guillermo server configurationsClosed   wpDataTables   Updated December 13, 2017 at 4:24pm   2 Most recent comment from Isidora Markovic:Hi Guillermo,Thank you for your purchase.When you migrate from local environment we can suggest to use Duplicator plugin, because we use it and it's working fine. About the necessary server configur ... kam809 Table relations (foreign key) & Multi-value selectboxClosed   wpDataTables   Updated December 13, 2017 at 11:37am   4 Most recent comment from Isidora Markovic:Hi Dmitry,Sorry for disappointment, but I will forward your suggestion to my team to think about this like new feature in future.Best regards.