We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

dnuttall URL target="_blank"Closed   wpDataTables   Updated October 17, 2018 at 2:41pm   4 Most recent comment from Miloš Jovanović:HI dnuttall,No problem at all, that's why we are hereIf you have any more issues feel free to open a new ticket, we will gladly help.Best regards. trade_vision Connect to remote MySQL serverClosed   wpDataTables   Updated October 17, 2018 at 2:34pm   6 Most recent comment from Miloš Jovanović:HI trade_vision,Glad to hear that the issue is gone and sorry for not replying earlier.That error refers for some restrictions, I hope that now everything will work fine.Best regards. mikehochwald Table needs to Edit only not Add NewClosed   wpDataTables   Updated October 17, 2018 at 10:01am   2 Most recent comment from Miloš Jovanović:HI mikehochwald,Thank you for your purchase.This can be done by hiding ADD NEW button with the CSS.You can take a look at our FAQ section how you can hide that button.Best regards. Anton Gabrie Filtering issuesClosed   wpDataTables   Updated October 17, 2018 at 9:52am   2 Most recent comment from Isidora Markovic:Hi Anton,Thank you for your purchase.Please note that this tool is not an ultimate query generator, it just constructs a suggestion of a query. We constantly work on improving it, but SQL is such a ... Grant InstallationClosed   wpDataTables   Updated October 17, 2018 at 9:43am   4 Most recent comment from Miloš Jovanović:HI Grant,Very strange.I am sending you a file in attachment so can you please try to install it from the file below.Let me know.Best regards. foq Pagination Anchor LinkClosed   wpDataTables   Updated October 17, 2018 at 9:40am   2 Most recent comment from Miloš Jovanović:Hi foq,Thank you for your purchase.Sorry to disappoint you but unfortunately calling the pagination page from the URL link is something that is not possible to achieve with the plugin built in featur ... magikwebr Change float formatClosed   wpDataTables   Updated October 17, 2018 at 8:04am   4 Most recent comment from Isidora Markovic:Hi magikwebr,Sorry for misunderstanding,Yes this option is available only for integers column type. Changing in database will not have effect, because require  also some code customization to make th ... francesa Actions and hooks not firing at allClosed   wpDataTables   Updated October 17, 2018 at 7:48am   16 Most recent comment from Isidora Markovic:Hi francesa,You are welcome.You can subscribe to our newsletter to get notifications about new cool features, promotions, giveaways or freebies. We send about 1 message per month and never spam! If ... michiiee How to Style clear filter buttonClosed   wpDataTables   Updated October 17, 2018 at 7:43am   6 Most recent comment from Isidora Markovic:Hi Michael,We are constantly working on improvements in our plugin, documentation and also support help center so m users can easily use it and customize depends on their needs.Those CSS class you c ... Xander Stevens Foreign key lookupClosed   wpDataTables   Updated October 16, 2018 at 2:54pm   16 Most recent comment from Miloš Jovanović:HI Xander,Currently we are preparing the new update which i hope that it will be released next week, but the fix for the foreign keys in this case is when in both tables option Users can see and edit ... Luke Hogan Hogan Pick Range Chart bugClosed   wpDataTables   Updated October 16, 2018 at 10:50am   2 Most recent comment from Isidora Markovic:Hi Luke,Thank you for your purchase.Sorry to hear your frustration, this is not something that we want to achieve here, so I will try to explain. There are 2 options to pick a range: Click&drag (E ... magikwebr Google Pie Chart suffixClosed   wpDataTables   Updated October 16, 2018 at 9:37am   2 Most recent comment from Miloš Jovanović:Hi magikwebr,Thank you for your purchase.You can take a look at our documentation about wpDataCharts callbacks  where you can see how you can customize the charts.Also maybe this link from the Google ... cpshart Default %CURRENT_USER_ID% into Column settings user_id, EDITING, Predefined value(s)Closed   wpDataTables   Updated October 16, 2018 at 8:38am   7 Most recent comment from cpshart:Hi MilanThanks for the response, no problems very pleased with your support.Best RegardsColin mahiks This plugin does not with my website builderClosed   wpDataTables   Updated October 15, 2018 at 4:43pm   2 Most recent comment from Miloš Jovanović:Hi Chris Perera,Thank you for your purchase.The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead ... pablorotem9 i cannot use the pkugin as i get multiple errorsClosed   wpDataTables   Updated October 15, 2018 at 11:51am   25 Most recent comment from Miloš Jovanović:Hi pablorotem9,Unfortunately it look like I can not login with the credentials below.As for the clickable row you can take a look at our video from our documentation how you can hide columns on desk ...