We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ryan linksClosed   wpDataTables   Updated October 22, 2018 at 10:15am   8 Most recent comment from Isidora Markovic:Hi Ryan,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You can edit every cell one by one with standard edit modal in wpdatatables ... Zach User input for calculationClosed   wpDataTables   Updated October 22, 2018 at 9:58am   2 Most recent comment from Isidora Markovic:Hi Zach,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.If you want to use option User can see and edit ... mikehochwald Adding FeatureClosed   wpDataTables   Updated October 22, 2018 at 9:50am   2 Most recent comment from Miloš Jovanović:Hi mikehochwald,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.We have in plan to ... obaidzaman parse errorClosed   wpDataTables   Updated October 22, 2018 at 9:44am   2 Most recent comment from Miloš Jovanović:Hi obi,Thank you for your purchase.Can you please update the PHP version to 5.6 or more and tell me the result after.Best regards. Yannick Google Sheet -> Input file path or URLClosed   wpDataTables   Updated October 22, 2018 at 9:22am   3 Most recent comment from Miloš Jovanović:Hi Yannick,Thank you for your purchase.Glad to hear the issue is solved.If you have any more problems feel free to open a new ticket, we will gladly help.Best regards. joaquin I cant see the ¨editing¨ tab in my table.Closed   wpDataTables   Updated October 22, 2018 at 9:18am   2 Most recent comment from Miloš Jovanović:Hi joaquin,Thank you for your purchase.Not all tables in our plugin can be editable.Editable tables are manual and mysql tables, and the tables that are created from the third option in the chart wiz ... edusud2 database can not be linked to wpdatatableClosed   wpDataTables   Updated October 22, 2018 at 9:05am   14 Most recent comment from Isidora Markovic:Hi edusud2, We're sorry to hear you do not want to use the tool after purchase. Please find our refund policy here: http://wpdatatables.com/help/refund-policy/ Due to the digital 'non-returnab ... Abimael Castro Info BlockClosed   wpDataTables   Updated October 19, 2018 at 4:26pm   2 Most recent comment from Miloš Jovanović:HI Abimael Castro,Thank you for your purchase.Something like this will require some code change.In file source/class.wdttools.php around line 381 find this line of code 'sInfo'              ... cpshart creating a server side processing table editable and filter, sorting enabledClosed   wpDataTables   Updated October 20, 2018 at 12:09pm   2 Most recent comment from cpshart:HiI fixed the problem, it was an issue with the complexity of my SQL query resulted in the filtering being disabled.Please close the callBest RegardsColin Thepaky91 Create a list of clients where, when I click on a client, it will be opened its page profileClosed   wpDataTables   Updated October 19, 2018 at 2:28pm   4 Most recent comment from Miloš Jovanović:HI Pasquale,Unfortunately that is the only way for now.The other method which maybe not help you but just to have in mind would be to write an mySQL query that will get the inserted values and retur ... mmoershel csv importClosed   wpDataTables   Updated October 19, 2018 at 1:24pm   4 Most recent comment from Isidora Markovic:Hi Marianne,I will forward this to my team to investigate.Best regards. jmtorrese accents do not appear in orderClosed   wpDataTables   Updated October 19, 2018 at 10:18am   6 Most recent comment from Miloš Jovanović:HI jmtorrese,May I kindly suggest you to open a new ticket so we can keep our "one issue per ticket" policy.You can open as many tickets as you want and our agents will help you as soon as they can.B ... zestsms Add argument to wpdatatables_filter_cell_valClosed   wpDataTables   Updated October 18, 2018 at 11:30am   2 Most recent comment from Miloš Jovanović:HI zestsms,Thank you for your purchase.Unfortunately the hooks are only accepting the values that are displayed in the documentation.In your case the only way to add and work with $columnMetadata is ... mikehochwald Horizontal Scrollbars not showingClosed   wpDataTables   Updated October 18, 2018 at 10:25am   5 Most recent comment from Isidora Markovic:Hi mikehochwald,We visit page that you provide, and we test it on all browsers on Mac, and we can see that is working fine. (attachment)Please when you send credentials or sensitive data please check ... michiiee Disable/Hide Editing ButtonsClosed   wpDataTables   Updated October 18, 2018 at 9:40am   7 Most recent comment from Isidora Markovic:Hi Michael, You are welcome. Best regards.