We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Harlock_ Error! There was an error trying to update the row! Error: Unknown column 'ID' in 'where clause'Closed   wpDataTables   Updated October 15, 2018 at 10:41am   2 Most recent comment from Isidora Markovic:Hi Francesco,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.When you are using  JOINS with more tabl ... jxc585 Dual Y-axis chartClosed   wpDataTables   Updated October 15, 2018 at 9:50am   4 Most recent comment from Isidora Markovic:Hi jxc585,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes with built in features of plugin it is only possible to adjust min na ... shai_malul import excelClosed   wpDataTables   Updated October 15, 2018 at 8:18am   8 Most recent comment from Isidora Markovic:Hi shai_malul,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.When users upload their excel files you have to manulally create wpda ... Matt Haag Follow table filtering and Group byClosed   wpDataTables   Updated October 12, 2018 at 2:00pm   6 Most recent comment from Miloš Jovanović:HI Matt,You are welcome.Hope that you will achieve your goal.Best regards. biottega Single-value select box disabled in front-endClosed   wpDataTables   Updated October 12, 2018 at 11:07am   5 Most recent comment from Miloš Jovanović:Hi Antonio,Glad to hear that, hope that everything will work fine now.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this ... Owen Greaves Remove 0 before decimal point using Add FormulaClosed   wpDataTables   Updated October 12, 2018 at 9:47am   2 Most recent comment from Miloš Jovanović:Hi Owen,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Best regards jko5er Apostrophe in inserted dataClosed   wpDataTables   Updated October 12, 2018 at 7:32am   2 Most recent comment from Isidora Markovic:Hi jko5er,Thank you for your purchase.Inserting strings with apostrophe's in wpdatatables is possible. I am not sure why is not allowed on your server.Which version of plugin you are using?You can t ... Timothy Hall No Placeholders tabClosed   wpDataTables   Updated October 11, 2018 at 7:42pm   2 Most recent comment from Timothy Hall:You have so much (good) documentation, I just discovered that placeholders do not work with the kind of table I imported in my last support request. Please ignore this ticket.I have a specific idea fo ... Alan Capturing Last Update DateClosed   wpDataTables   Updated October 11, 2018 at 8:44am   6 Most recent comment from Miloš Jovanović:Hi Alan,No problem, I will close this one for you.Best regards. Alan CSS Missing section in DOCsClosed   wpDataTables   Updated October 11, 2018 at 2:45am   5 Most recent comment from Alan:Ok, thanks, close this one out.  I did not see those from my end, but what I did confirm that you saw using the DEMO login was nothing new, but I can close this out from curiosity.  I found someth ... ALEKSEY SHVEYNIK how to get full version?Closed   wpDataTables   Updated October 10, 2018 at 12:38pm   8 Most recent comment from Isidora Markovic:Hi ALEKSEY, We're sorry to hear you do not want to use the tool after purchase. Please find our refund policy here: http://wpdatatables.com/help/refund-policy/ Due to the digital 'non-returnab ... Xander Stevens Forms integrationClosed   wpDataTables   Updated October 10, 2018 at 12:17pm   2 Most recent comment from Miloš Jovanović:Hi Xander,Thank you for your purchase.May I kindly ask you to open a ticket in a pre purchase question category where one of my colleges will give you a proper answer for this.For now only Gravity F ... dskaw conditional formatingClosed   wpDataTables   Updated October 10, 2018 at 12:13pm   4 Most recent comment from Miloš Jovanović:Hi dskaw,Thank you for your example.Unfortunately conditional formatting is working like this it is just changing the values in the table for displaying but not changing them in the database.The data ... Richard McKean Filtering remote key field and multi table viewsClosed   wpDataTables   Updated October 10, 2018 at 12:00pm   12 Most recent comment from Miloš Jovanović:Hi Richard,You are welcome.I hope that you will find something that will good use.Best regards. Abimael Castro FilterClosed   wpDataTables   Updated October 10, 2018 at 10:47am   2 Most recent comment from Miloš Jovanović:Hi Abimael,Thank you for your purchase.Do you maybe have some link of that table so I can take a look and give you my suggestion.Best regards.