We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Jean-Luc CSSClosed   wpDataTables   Updated November 22, 2019 at 1:04pm   4 Most recent comment from Aleksandar Vuković:Great news, Jean-LucYou're welcome. Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. jko5er Server-side is SlowClosed   wpDataTables   Updated November 22, 2019 at 12:31pm   3 Most recent comment from Aleksandar Vuković:Hello jko5er.Well, my advice would've been to change the number of possible values to load from "10" to all, so there's no search in the filter. That speeds it up, like you've seen for ... Daniel Minter There was an error while trying to generate the table!Closed   wpDataTables   Updated November 22, 2019 at 8:57am   2 Most recent comment from Aleksandar Vuković:Hello Daniel.Thank you for your purchase.What kind of table are you trying to create? Issues like this don't have a specific cause, and we'd have to remote in and take a look.Please provide ... John Lenehan When I try to upload your plugin via Git to WPEngine I am getting a PHP syntax error that prevents the uploadClosed   wpDataTables   Updated November 21, 2019 at 12:49pm   4 Most recent comment from Aleksandar Vuković:Hello again John.The notice is there because there's a deprecated call of the class in library analog/analog. We're using a library which depends on this library; it uses a part of it, so be ... Tibor Udvari Integrating with a page using AjaxClosed   wpDataTables   Updated November 20, 2019 at 10:49am   2 Most recent comment from Aleksandar Vuković:Hello TiborI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We're using Ajax calls for wpDataTables, and even though w ... Tibor Udvari Polar and spider highcharts are not availableClosed   wpDataTables   Updated November 20, 2019 at 10:36am   4 Most recent comment from Aleksandar Vuković:Hi again Tibor.I'm glad to hear the issue was resolved.We've had a bug with versions prior to 2.7 when it comes to auto-updates, but that was fixed. Please make sure you activated the licen ... Frank Bajahr wpdatatables serialize php conditional formatClosed   wpDataTables   Updated November 20, 2019 at 7:10am   2 Most recent comment from Aleksandar Vuković:Hello Frank.Thank you for your purchase.I used your file to create a table, and I can confirm the issue is there. It should be working normally, so there's probably a bug on our end. We'l ... Kieran Clark URL formatting in a cellClosed   wpDataTables   Updated November 19, 2019 at 2:45pm   8 Most recent comment from Aleksandar Vuković:You're welcome, Kieran.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Max microsoft sqlClosed   wpDataTables   Updated November 19, 2019 at 2:43pm   2 Most recent comment from Aleksandar Vuković:Hey Max.Thanks for opening a new ticket. I'll just copy my response from there, and we can continue here:You need to install and enable the SQLSRV driver on the server where the separate connec ... Chris Berry field character limitClosed   wpDataTables   Updated November 19, 2019 at 10:53am   6 Most recent comment from Aleksandar Vuković:You're welcome Chris.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ryan Vaughan Filter by URL & UpdatingClosed   wpDataTables   Updated November 19, 2019 at 8:19am   4 Most recent comment from Aleksandar Vuković:Hello Ryan.You're welcome.If you choose to import Excel, CSV or Google Spreadsheet file, the plugin creates a manual table from the provided data, and that is saved in the database as wp_wpdatat ... Allen View Full ResultClosed   wpDataTables   Updated November 18, 2019 at 1:04pm   2 Most recent comment from Aleksandar Vuković:Hello Allen.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.One of our customers did manage to do this, though, and you ca ... te9dj3 Scroll to top of page after clicking paginate buttonClosed   wpDataTables   Updated November 18, 2019 at 1:02pm   2 Most recent comment from Aleksandar Vuković:Hello te9dj3Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.This could probably be done with ... Yang Li Cannot create table or select table typeClosed   wpDataTables   Updated November 18, 2019 at 9:53am   8 Most recent comment from Aleksandar Vuković:Hello Iamrichard.Thanks for letting us know the issue has been resolved.Andre Makatita - Issues like this usually occur when there is a conflict either with the theme currently active on your websit ... michiiee How to add custom JS to URL ButtonsClosed   wpDataTables   Updated November 17, 2019 at 4:05pm   6 Most recent comment from michiiee:Hi Neil,well all tables i use are generated by the sql query option. So my sql query looks something like this:SELECT anmeldung_id, turnier_id, ...,CONCAT('Anmeldung annehmen') AS anmeldung_ ...