We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jiri PlaceholdersClosed   wpDataTables   Updated September 28, 2021 at 1:50pm   4 Most recent comment from Aleksandar Vuković:Hey JiriThat's great news, thanks for sharing that with everyone!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Popoviciu Adrian Multiple files to attachClosed   wpDataTables   Updated September 28, 2021 at 1:45pm   2 Most recent comment from [deleted]:Hi AdrianThank you for reaching out to us.Using the column type attachment, you will only be able to add one attachment per cell, but as a workaround you can upload your documents, set the column type ... Joel Prest Loading pluginClosed   wpDataTables   Updated September 28, 2021 at 11:46am   2 Most recent comment from [deleted]:Hi JoelThank you for your purchase.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please ... revaz TAVZARASHVILI Freeze HEADER of tableClosed   wpDataTables   Updated September 28, 2021 at 11:40am   2 Most recent comment from [deleted]:Hi RevazThank you for reaching out to us.Creating a sticky header and columns is not possible with plugin built in features, but one of our customers made this possible. We did not get a chance to t ... Kevin Maloney Reversing x-axis of HighchartsClosed   wpDataTables   Updated September 28, 2021 at 11:20am   2 Most recent comment from [deleted]:Hi KevinThank you for reaching out to us. That is the default behavior of the charts engine, but if you need some custom solution you can check our documentation about wpDataCharts callbacks. What ... Gonzaga Rojas Problem creating dynamic linkClosed   wpDataTables   Updated September 27, 2021 at 12:45pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Dongsoon How to lower Cell hightClosed   wpDataTables   Updated September 27, 2021 at 12:40pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Joshua Lim Info block selected but still display inforClosed   wpDataTables   Updated September 27, 2021 at 10:15am   2 Most recent comment from [deleted]:Hi JoshuaThank you for reaching out to us.Does it still show on the backend as well?If not then this is probably related to caching, please clear your cache or if you have a caching plugin installed ... brian valdes Inquietud funcionalidadClosed   wpDataTables   Updated September 27, 2021 at 9:23am   2 Most recent comment from [deleted]:Hi BrianThank you for reaching out to us.The official support language is English so I apologize if something got lost in translation. If I understand correctly you would like to create reports from t ... John Gerstenlauer Help with stacked line graphClosed   wpDataTables   Updated September 27, 2021 at 9:18am   2 Most recent comment from [deleted]:Hi John Thank you for reaching out to us. In this case I would suggest using Follow table filtering option and prefilter your table to display only the desired value. You can filter the table with pla ... DFSKarma not pulling in all dataClosed   wpDataTables   Updated September 27, 2021 at 7:09am   7 Most recent comment from Aleksandar Vuković:HI again.It seems that I managed to log in, but I don't have permissions to view the back-end:Which user role is this? If it's not an Administrator user role, please upgrade the user. From ... Ravindra Walters Unable to download the plugin wpData TablesClosed   wpDataTables   Updated September 24, 2021 at 10:57am   3 Most recent comment from Aleksandar Vuković:Hey RavindraThanks for letting us know.This is most likely some security measure either on your Google account or in Google Chrome. I'm glad to hear that you were able to download it with Firefo ... Angelos Skoutellas Changing tables depending on RegionClosed   wpDataTables   Updated September 23, 2021 at 3:00pm   2 Most recent comment from [deleted]:Hi AngelosThank you for reaching out to us.I would suggest adding this column to the table and hiding it on the front end but leave only the filter for this column visible. So your clients will be ab ... Barry Horsley placeholdersClosed   wpDataTables   Updated September 23, 2021 at 2:53pm   2 Most recent comment from [deleted]:Hi BarryThank you for reaching out to us.Supposedly, your URL is https://yourwebsite.com/?value_x=123 The data pulled from the database creates a table using a query similar to this: SELECT * FROM ... mikebeato Styling individual table cellsClosed   wpDataTables   Updated September 23, 2021 at 1:58pm   5 Most recent comment from [deleted]:Hi MikeMy apologies I was not aware you are using simple tables, they don't have the same options as manual tables. It is not possible to change the color palette or alter its configuration I� ...