As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

benoit refund and customer panelClosed   Amelia   Updated February 8, 2023 at 12:00pm   2 Most recent comment from Marko Davidović:Hello benoit, I'm afraid that we didn't quite get what you want to achieve exactly? We will try to help as best as we can.So , you can create a cancel link in notifications like thisAll lin ... Naazim Wp Amelia Time settingsClosed   Amelia   Updated February 8, 2023 at 11:05am   4 Most recent comment from Marko Davidović:Hello Naazim, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Alexis Price according to the number of peopleClosed   Amelia   Updated February 8, 2023 at 10:58am   4 Most recent comment from Marko Davidović:Hello Alexis,Yes, but you can not force people to book at least for people for example. What you can do is you can set the minimum number of people for that service is 4 and if 3 people book they will ... SANNE I get a 'Google hasn’t verified this app' error with Google Calendar syncClosed   Amelia   Updated February 8, 2023 at 10:28am   4 Most recent comment from Uroš Jovanović:Hello Sanne,Glad to be able to assist you.Please let me know if you have any other questions. KD customizingClosed   Amelia   Updated February 8, 2023 at 9:50am   6 Most recent comment from Marko Davidović:Hello KD,We have set the new pass for employee panel got this employee so that we can testAnd when we enter the employee panel all is looking fine nowCan you please test it now and see if everything i ... Derik Works on Laptop/desktop but not phoneClosed   Amelia   Updated February 8, 2023 at 8:22am   2 Most recent comment from Marko Davidović:Hello Derik, Thank you for reaching out to us.We can not see the events on your site on a computerSo this is not related to mobile view. Please check if you can see the booking form form the incognito ... Craig Jenkins Automated notifications in ameliaClosed   Amelia   Updated February 8, 2023 at 7:25am   2 Most recent comment from Marko Davidović:Hello Craig, Thank you for reaching out to us. We will try to help you as best we can but cron is not Amelia's feature cron is a WordPress feature. You can use cron with Amelia, but setting cron ... Abdul AmeliaClosed Pre-purchase questions for Amelia   Updated February 8, 2023 at 7:18am   2 Most recent comment from Marko Davidović:Hello Abdul, Thank you for your interest in our product.If you do not want to send the notifications in that moment to a customer you can turn off that notification with one click and if you need it a ... Tracy Culleton ShortcodesClosed   Amelia   Updated February 8, 2023 at 6:34am   2 Most recent comment from Marko Davidović:Hello Tracy, Thank you for reaching out to us.There is no such placeholder at this time. If you want to allow your customers to reschedule the appointment you need to create and enable the customer pa ... THANHHAI LE MSSQLClosed Pre-purchase questions for wpDataTables   Updated February 9, 2023 at 3:40pm   4 Most recent comment from Miloš Jovanović:Hi THANHHAI LEJust following up on this.We have found the part of the documentation with the statement and have now changed it,now it says "Server-side processing is available only for tables saved i ... Daniel Kim Editing ModalClosed   wpDataTables   Updated February 7, 2023 at 7:35pm   2 Most recent comment from Miloš Jovanović:Hi, DanielThanks for reaching out to us.We are glad that you like the plugin so far.-In regards to the questions :1. I am really sorry to disappoint you, but with any current plugin's built in c ... Stan Hooker Extra NumbersClosed   wpDataTables   Updated February 7, 2023 at 6:55pm   4 Most recent comment from Miloš Jovanović:Hi, Stan  Thanks for reaching out to us And thank you for trying to help a fellow user, Syed, that is always appreciated. Exactly, the best first step is to check what is the number format coming fr ... Michael OvernightsClosed   Amelia   Updated February 7, 2023 at 4:58pm   4 Most recent comment from Miloš Jovanović:Hi, Michael Sorry for the delayed response time.-My apology, but i have to disagree in regards to a back-end fix.This is not a bug, but it is the current default behaviour of Amelia.Unfortunately, w ... Anton Employee rolesClosed   Amelia   Updated February 7, 2023 at 2:43pm   2 Most recent comment from Uroš Jovanović:Hello Anton,Thank you for reaching out to us.Do you maybe have Elementor? If you do, please edit the page where the Employee Panel is, and you should see this: And the shortcode will look something ... Stefano Edit table directly by website users, without logging into wordpress.Closed Pre-purchase questions for wpDataTables   Updated February 7, 2023 at 2:32pm   2 Most recent comment from Miloš Jovanović:Hi, Stefano  Sorry for replying late to your tickets today. - Yes. If you need to make editable tables from source Excel data, you can do so by importing data from an Excel file, this makes a new� ...