As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Gerard School course booking, would Amelia fit our needs?Closed Pre-purchase questions for Amelia   Updated March 14, 2023 at 10:49am   2 Most recent comment from Aleksandar Vuković:Hello Gerard.Thank you for reaching out to us.You would need to purchase Amelia in order to do this. With Amelia Lite, you only have one employee that provides assigned services during his/hers Wor ... John Bentham Mobile office locationsClosed Pre-purchase questions for Amelia   Updated March 14, 2023 at 10:39am   2 Most recent comment from Uroš Jovanović:Hello John,Thank you for reaching out to us.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues wi ... laura hours formatClosed   Amelia   Updated March 14, 2023 at 10:32am   2 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for reaching out to us.Just change the time format on the WordPress General Settings and it will be applied in Amelia as well. Please take a look at our documentation page to rea ... Les Nonottes Amelia payment optionClosed   Amelia   Updated March 14, 2023 at 10:08am   4 Most recent comment from Uroš Jovanović:Hello Les,Yes, that is right, you can read more about the WooCommerce integration at the following link.Please let me know if you have any other questions. Tim Schneider Block MailsClosed   Amelia   Updated March 14, 2023 at 9:44am   4 Most recent comment from Uroš Jovanović:Hello Tim,I appreciate your patience.1. We are constantly working on improvising our product and we really appreciate the feedback from our users. I will have this suggestion passed on to our develo ... Paola How make fast Amelia in my webpageClosed   Amelia   Updated March 13, 2023 at 11:49pm   2 Most recent comment from Uroš Jovanović:Hello Paola,Thank you for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. Other than A ... Peter Link to a joined tableClosed   wpDataTables   Updated March 13, 2023 at 9:04pm   4 Most recent comment from Miloš Jovanović:Hi, Peter.Thank you for clarifyin the goal, i think i understand what is needed for the next step.And i just wanted to comment, i see that you made SQL JOINs to join data/ make relations for columns ... Massimo Codici per webhhokClosed   Amelia   Updated March 13, 2023 at 8:21pm   17 Most recent comment from Aleksandar Vuković:You're welcome, Massimo.Please feel free to reach out to us if you have any further questions or concerns! Haimo Grebenstein ConnectivityClosed   wpDataTables   Updated March 13, 2023 at 8:01pm   2 Most recent comment from Miloš Jovanović:Hi, Haimo. Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience.There was another user before, i think they had this same er ... Brian Bell Amelia Manager role - Access to Employees appointmentsClosed   Amelia   Updated March 13, 2023 at 5:47pm   3 Most recent comment from Uroš Jovanović:Hello Brian,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Margaret Yarbrough How to keep cohorts of data separate when filteringClosed   Gravity Forms integration for wpDataTables   Updated March 13, 2023 at 5:34pm   6 Most recent comment from Miloš Jovanović:Hi, Margaret. Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience. -I am glad that the informations were useful, and i hope ... Andreas Melcher Book packages for customers as admin with woocomerce integration and billingClosed   Amelia   Updated March 13, 2023 at 4:44pm   2 Most recent comment from Uroš Jovanović:Hello Andreas,Thank you for reaching out to us and for your patience.At the moment, there is no option to do this as the bookings made in the back-end are treated as an on-site payment and will not b ... Tim Needham Daylight savingClosed   Amelia   Updated March 13, 2023 at 4:36pm   2 Most recent comment from Uroš Jovanović:Hello Tim,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits t ... Taylor Tables & Charts SettignsClosed   wpDataTables   Updated March 13, 2023 at 2:14pm   2 Most recent comment from Miloš Jovanović:Hi, Taylor. Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience. -1. If you set it up as a numeric column, it is not possib ... Pablo Chamorro Use values from another wpDataTable (foreign key)Closed   wpDataTables   Updated March 13, 2023 at 1:22pm   3 Most recent comment from Miloš Jovanović:Hi, Pablo. Apologies for the waiting time. We don't work weekends, so it adds a couple more days to the delay. - At the moment, something like this use-case is not possible with our foreign key f ...