As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Jerica How to ...questionsClosed   Amelia   Updated March 13, 2023 at 1:13pm   2 Most recent comment from Uroš Jovanović:Hello Jerica,Thank you for reaching out to us.1. At the moment, the customer can only enter their birthday on the customer panel.2. Words can be changed using POEDIT or Loco Translate for exampl ... Ryan Appointment Scheduling and Time Issues (Daylight Savings)Closed   Amelia   Updated March 13, 2023 at 1:12pm   2 Most recent comment from Uroš Jovanović:Hello Ryan,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits ... stine events - hide capacityClosed   Amelia   Updated March 13, 2023 at 1:00pm   2 Most recent comment from Uroš Jovanović:Hello Stine,Thank you for reaching out to us.Can you please let me know which event booking form you are using on the front-end?Looking forward to your reply. Dean Sauls Decimals change to commasClosed   wpDataTables   Updated March 13, 2023 at 12:55pm   5 Most recent comment from Miloš Jovanović:Hi, Dean.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great d ... Prateek Biyani Change timezone of customerClosed   Amelia   Updated March 13, 2023 at 12:48pm   2 Most recent comment from Uroš Jovanović:Hello Prateek,Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inher ... Patrick Guillaume Appointment custumizationClosed   Amelia   Updated March 13, 2023 at 11:28am   18 Most recent comment from Uroš Jovanović:Hello Patrick,Glad to hear that.Please let me know if you have any other questions. laura MailchimpClosed   Amelia   Updated March 13, 2023 at 10:50am   4 Most recent comment from Aleksandar Vuković:Hello Laura.Mailchimp integration doesn't exist in Amelia. It can only be used as a webhook, as Marko implied in his response.You can add the customers to a mailing list in Mailchimp and email th ... Roberto Castiñeira Shortcode parametersClosed   wpDataTables   Updated March 13, 2023 at 10:20am   2 Most recent comment from Miloš Jovanović:Hi, Roberto.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Max Prügner Date RangeClosed   Amelia   Updated March 13, 2023 at 10:00am   2 Most recent comment from Aleksandar Vuković:Hello Max.With the default options of Amelia, this is not possible, but here is a workaround script that should work for the New Form 2.0. You can edit what it says in the brackets ( 'Book This& ... Edita Stankeviciute NotificationsClosed   Amelia   Updated March 13, 2023 at 9:51am   2 Most recent comment from Uroš Jovanović:Hello Edita,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Mike Harris CouponsClosed   Amelia   Updated March 13, 2023 at 9:09am   4 Most recent comment from Uroš Jovanović:Hello Mike,Glad to hear that you have found the solution.Please let me know if you have any other questions. Ted Esler Gravity Forms and wpTables data entryClosed   wpDataTables   Updated March 10, 2023 at 9:40pm   2 Most recent comment from Miloš Jovanović:Hi, Ted.You can change the Date Format in the main plugin settings.Let me know if that helps. Thank you. kim wiil automatic guess user id based on another fields valueClosed   wpDataTables   Updated March 10, 2023 at 8:38pm   2 Most recent comment from Miloš Jovanović:Hi, kim.I am sorry to disappoint you on this question as well, but unfortunately,at this time, we don't have any built-in solution to achieve this.You can suggest it to our developers - they wil ... kim wiil automatic guess id based on meta dataClosed   wpDataTables   Updated March 10, 2023 at 8:37pm   2 Most recent comment from Miloš Jovanović:Hi, kim.We can see that this is a very similar use-case as the one you asked about on your other ticket for connecting users with their CVR number from your database.I am truly sorry, but we don' ... kim wiil All users have a ID Number, but they also have a seprate registration numberClosed   wpDataTables   Updated March 10, 2023 at 8:35pm   9 Most recent comment from Miloš Jovanović:Hello, kim.I can see that you tried different custom workarounds and are still not able to exactly achieve your use-case.We are truly sorry, but the use-case you need falls under a custom solution,y ...