We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jorge No results styling columns with CSS ClassClosed   wpDataTables   Updated February 18, 2017 at 11:07pm   8 Most recent comment from Miloš Jovanović:Hi Jorge,I am glad that now everything is working fine.You are welcome.If you like our plugin and support please rate our plugin at CodeCanyon on this link. It means a lot to us. Thanks. weihs5 Fatal ErrorClosed   wpDataTables   Updated February 17, 2017 at 2:55pm   4 Most recent comment from Miloš Jovanović:Hi weihs5,Can you please tell me on which page precisely do you see that errors because on wpDataTables support page, where I put like 3 tables I can not see any of that errors.   Jacqui Best Displayed Header / Short CodesClosed   wpDataTables   Updated February 17, 2017 at 2:37pm   2 Most recent comment from Miloš Jovanović:Hi Jacqui Best,Thank you for your purchase.Unfortunately it is not possible to put the shortcode in "display header" field and expect to work because there is no doshortcode function implemented in ... weihs5 Display Search Query in URL StringClosed   wpDataTables   Updated February 17, 2017 at 1:20am   4 Most recent comment from Miloš Jovanović:Hi weihs5,I will definitely forward your solution to our lead developer and maybe we can implement this functionality in future.Thank you again for sharing the ideas and solutions with us. trcarneiro Pluguin not works in frontendClosed   wpDataTables   Updated February 16, 2017 at 4:31pm   5 Most recent comment from [deleted]:Hi trcarneiro,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  trcarneiro Error when creating chartsClosed   wpDataTables   Updated February 16, 2017 at 4:31pm   10 Most recent comment from [deleted]:Hi trcarneiro,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  Ankur Govil Filters not working when using "front end editing" optionClosed   wpDataTables   Updated February 16, 2017 at 3:47pm   4 Most recent comment from [deleted]:Hi Ankur Govil,What type of wpDataTables are you using? Mostly filters are not working when you are using MySQL based tables that have server-side processing enabled. If that is the case you'll have ... Alex Empty tableClosed   wpDataTables   Updated February 15, 2017 at 4:19pm   3 Most recent comment from [deleted]:Hi Alex,Thank you for the purchase and sorry for delayed replay.I am glad that you have found the solution. My recommendation is when you have complex queries to create MySQL View from that query in ... Zax69 Query mysql with variablesClosed   wpDataTables   Updated February 15, 2017 at 3:51pm   2 Most recent comment from [deleted]:Hi Zax69,Thank you for the purchase.You can take a look at this post from our documentation how to use this feature in MySQL queries - Text - Video. If you have any other question about this featur ... Marcel How to make a stacked column chart with HighchartsClosed   wpDataTables   Updated February 14, 2017 at 6:04pm   3 Most recent comment from Miloš Jovanović:Hi Marcel,Thank you for your purchase.We are glad that you found the solution.There will be a new documentation for upcoming version and your suggestion is on point.Thank you for sharing your ideas an ... titusraj User ID + NameClosed   wpDataTables   Updated February 14, 2017 at 8:14am   5 Most recent comment from titusraj:Hi Bogdan,Thanks for coming back to me. We will leave this customization project for now. I will just create a normal string column for now. Titus hollis stored procedures won't runClosed   wpDataTables   Updated February 13, 2017 at 9:07pm   8 Most recent comment from Miloš Jovanović:Hi David,Like I said, the SQL box in the plugin isn't intended to work with anything except for SQL queries, it won't support stored procedure calls but please let us know what you achieved and go ... MTancred Editing tableClosed   wpDataTables   Updated February 13, 2017 at 4:56pm   6 Most recent comment from Miloš Jovanović:Hi Mattias,I am glad that now select box is working fine.About formulas, for now we support making formulas just with columns and unfortunately your request is not available because we do not have ... hazeofglory Conditional FormattingClosed   wpDataTables   Updated February 13, 2017 at 4:05pm   4 Most recent comment from Miloš Jovanović:Hi hazeofglory,You are welcome.If you have any issues feel free to open a new ticket, we will gladly help.If you like our plugin and support please rate our plugin at CodeCanyon on this link. It mea ... Danny Velásquez Datatables warning id = table ajaxClosed   wpDataTables   Updated February 13, 2017 at 2:53pm   2 Most recent comment from Miloš Jovanović:Hi Danny Velásquez,Than you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the ...