We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kai Sum of Formula FieldClosed   wpDataTables   Updated February 21, 2017 at 2:17pm   4 Most recent comment from [deleted]:Hi Kai,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  Rafael The software can't create tablesClosed   wpDataTables   Updated February 21, 2017 at 2:30am   11 Most recent comment from [deleted]:Hi Rafael,I was using Chrome browser and seems that everything works fine for me. It's a weird thing. Maybe you can try to update Google Chrome to newer version to see does it resolve the issue? Stephen Hodgson bugClosed   wpDataTables   Updated February 21, 2017 at 1:48am   10 Most recent comment from [deleted]:Hi Stephen,If the table is empty and user select Edit button it will be also as he clicked New. I think that this issue is not so big and crucial so that tables are not working, but we'll add this tas ... federico Filtering form on separate pageClosed   wpDataTables   Updated February 21, 2017 at 1:38am   2 Most recent comment from [deleted]:Hi Federico,Thank you for the purchase.Something like that is not possible out of the box but it can be done with custom coding. When you are submitting a form you can grab these values from the form ... Axelmet special characters and error xml parsingClosed   Report Builder for wpDataTables   Updated February 20, 2017 at 10:10pm   12 Most recent comment from [deleted]:Hi Axelmet,I added this to our to do list and this will be included in one of the future version of the plugin. We planed to release next version with already solved bugs real soon so I cannot promis ... edmundingham Clickable links not workingClosed   wpDataTables   Updated February 20, 2017 at 9:01pm   4 Most recent comment from [deleted]:Hi Edmund,No problem. You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  federico Table not showingClosed   wpDataTables   Updated February 20, 2017 at 8:27pm   6 Most recent comment from [deleted]:Hi Federico,Yes KM column is set to String but it's actually numbers. Google charts library doesn't allow numbers to be on categories. You have to add some String column that is actually String or ... JohnnyWeissmueller23 Cant upload large CSV fileClosed   wpDataTables   Updated February 20, 2017 at 8:20pm   4 Most recent comment from [deleted]:Hi Johnny Weissmueller,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  grayburn front end editingClosed   wpDataTables   Updated February 20, 2017 at 8:04pm   6 Most recent comment from Miloš Jovanović:Hi John,Unfortunately hiding the popup buttons are not available at this moment.Maybe you can hide them using CSS for one cell but after that when you click on other cell it will show again and cur ... jstantongeddes Filtering MySQL table with server-side processing not workingClosed   wpDataTables   Updated February 20, 2017 at 7:04pm   3 Most recent comment from Miloš Jovanović:Hi jstantongeddes,Thank you for your purchase.Sorry for delay answer we had some national holidays.Congratulations for finding the solution for both questions.If you have any issues feel free to ask, ... Alex Editable tableClosed   wpDataTables   Updated February 20, 2017 at 4:37pm   12 Most recent comment from Miloš Jovanović:Hi Alex,Sorry for late response.The limitation in your query is select in select (in your example select id, lead_id,(select value from wp_rg_lead_detail f where f.lead_id = l.lead_id and f.field_nu ... russellgasser Font sizesClosed   wpDataTables   Updated February 20, 2017 at 3:35pm   3 Most recent comment from russellgasser:Hi Milos,Thanks for the offer of an example.  I'll come back to you with a sample table in a day or two.Best regards, Russell web_held Data in Columns - Center/MiddleClosed   wpDataTables   Updated February 20, 2017 at 2:55pm   2 Most recent comment from Miloš Jovanović:Hi Elias,Thank you for your purchase.I can see that you opened the same ticket twice so I will close this ticket and we will continue on the other one.Thank you for understanding. Dima add row before renderClosed   wpDataTables   Updated February 20, 2017 at 2:13pm   6 Most recent comment from Miloš Jovanović:Hi Dima,Thank you for your sharing your ideas and solution with us.We really appreciate it.I will forward this to our lead developer and maybe we will add this for our future releases.Thank you again. compasssites TabletoolsClosed   wpDataTables   Updated February 19, 2017 at 8:39am   16 Most recent comment from compasssites:Hi,I had tried 1.7.1 initially, there were bugs in the form of loooong time in editing a front end table and hanging. It is a know bug which i read i the forums and your team had advised to wait for t ...