We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

John Johansen Front-end editing - popup window - display of non-edit fields?Closed   wpDataTables   Updated May 5, 2017 at 1:42pm   12 Most recent comment from John Johansen:Understood. No problem.Thanks for the suggestion regarding the .js file. If I have any questions, I'll let you know. arunyogeshns Fetch User DataClosed   wpDataTables   Updated May 5, 2017 at 12:50pm   5 Most recent comment from Miloš Jovanović:Hi Arun,Please be advised that preparing MySQL queries for you is not included in plugin support, included support covers help with bugs and general inquiries for the plugin features, but requests lik ... arunyogeshns Couldn't save tables from data sourceClosed   wpDataTables   Updated May 5, 2017 at 9:04am   3 Most recent comment from Miloš Jovanović:Hi Arun Yogesh,Thank you for your purchase.We are glad that you found the solution.Browser cache can be a common problem so it is recommended to clear it from time to time.Best regards. floridaliki connection to uploaded Excel file keeps breakingClosed   wpDataTables   Updated May 4, 2017 at 3:57pm   9 Most recent comment from floridaliki:Looks like 5.5 (which is the same version running on our dev and test sites). I am working on  getting the latest version now. Thanks! Martijn van der Kooij bugClosed   wpDataTables   Updated May 4, 2017 at 3:30pm   6 Most recent comment from Miloš Jovanović:Hi Martijn van der Kooij,Sorry for misunderstanding.You can translate them directly in file: ../wp-content/plugins/wpdatatables/assets/js/datepicker/picker.date.js Nadeem MySql Query based tableClosed   wpDataTables   Updated May 4, 2017 at 3:08pm   9 Most recent comment from [deleted]:Hi Nadeem,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  BSD Adding checkbox selectors to each row with a compare buttonClosed   wpDataTables   Updated May 4, 2017 at 12:52pm   7 Most recent comment from Miloš Jovanović:Hi BSD,The pleasure is mine, You are welcome.If you like our plugin and support please rate our plugin at CodeCanyon on this link. It means a lot to us. Thanks. Jim Wyrsch Possible Values on EditClosed   wpDataTables   Updated May 4, 2017 at 9:56am   6 Most recent comment from Miloš Jovanović:Hi JimDid you try to enter the purchase code in wpdatatables settings page?You can auto update the plugin by doing that or you can manually update the plugin by following this steps:1.) Download zip f ... barkaigab Language changeClosed   wpDataTables   Updated May 4, 2017 at 9:56am   12 Most recent comment from Miloš Jovanović:Hi Gabor,You are welcome. cbsdharvey Loading tables generates Ajax error messageClosed   wpDataTables   Updated May 4, 2017 at 9:06am   3 Most recent comment from Miloš Jovanović:Hi cbsdharvey,Thank you for your purchase.Can you please take a look at you server log to see if there is some issues.Thank you. cbsdharvey How do i change text color for columns?Closed   wpDataTables   Updated May 4, 2017 at 9:03am   4 Most recent comment from Miloš Jovanović:Hi cbsdharvey,Glad that you found the solution.You are welcome.Best regards. mediacritical select box populated by other tableClosed   wpDataTables   Updated May 4, 2017 at 8:14am   2 Most recent comment from Miloš Jovanović:Hi Andreas,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible with this version of plugin.We are adding some new features for the upcoming updat ... Aaron MySQL errorClosed   wpDataTables   Updated May 3, 2017 at 11:48am   2 Most recent comment from Miloš Jovanović:Hi Aaron,Thank you for your purchase.Sorry for late response we had some national holidays in past 4 days.Can you please tell me can you make a table with wp_options table. Also check if you have sepa ... Martin More than one URL link in a table cellClosed   wpDataTables   Updated May 3, 2017 at 11:01am   8 Most recent comment from [deleted]:Hi Issacchua,Please update plugin to the latest version which is 1.7.2 at this moment and this problem should be solved partyparty Error With Google Sheets: "Moved Temporarily"Closed   wpDataTables   Updated May 3, 2017 at 10:18am   2 Most recent comment from [deleted]:Hi partyparty,Thank you for the purchase.I have replied to you on your other ticket.