We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nicholas Bozzo Set UpClosed   Amelia   Updated May 2, 2019 at 10:49pm   4 Most recent comment from [deleted]:Hi crackalackmusic,It's fixed and it's working now. Can you please check? clockworkmoggy Multiple bookingsClosed   Amelia   Updated May 2, 2019 at 6:35pm   2 Most recent comment from [deleted]:Hi clockworkmoggy,Unfortunately something like this is not possible at the moment. We have this feature in our to do list and we will certainly work on it but we don't have exact ETA for it. At t ... MATTEO Question on plugin configurationClosed Pre-purchase questions for Amelia   Updated May 2, 2019 at 6:26pm   2 Most recent comment from [deleted]:Hi MATTEO,Thank you for the inquiry.1. Yes, it is possible. Amelia will take Date & Time formats from WordPress General Settings. You can read more about that on this page from our documentation - G ... Leon automated receipt after payment through ameliaClosed Pre-purchase questions for Amelia   Updated May 2, 2019 at 3:48pm   2 Most recent comment from [deleted]:Hi Leon,Thank you for your interest in our plugin.Invoice feature is not supported in our core plugin at the moment. However, with our integration with WooCoommerce you can use these two payment metho ... Vaclav Using external scripts to automatically add values for specific columnsClosed Pre-purchase questions for wpDataTables   Updated May 2, 2019 at 12:38pm   5 Most recent comment from Isidora Markovic:Hi Vaclav,Unfortunately that is not possible with existing actions and filters. What you can use is filter wpdatatables_filter_cell_val. This filter is applied to the value of the cell before it is r ... Fernando Gravity Form + Report BuilderClosed Pre-purchase questions for wpDataTables   Updated May 2, 2019 at 12:10pm   2 Most recent comment from Aleksandar Vuković:Hello Fernando.Thank you for your interest in our plugins.Sorry for the late response. We have had non-working days in our country due to Easter holiday.1. The Report Builder can create reports from ... Kevin Smith Download and InstallationClosed   wpDataTables   Updated May 1, 2019 at 7:49pm   8 Most recent comment from Aleksandar Vuković:Hello nouf.Thank you for your purchase. When you are posting on tickets that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a n ... Piotr Zawistowski Cancelation linkClosed   Amelia   Updated May 1, 2019 at 1:00pm   3 Most recent comment from Piotr Zawistowski:Hi Milos, Thanks, I could make it work following your instructions. Now it works with yahoo as well.  Paul Long Changing the wording on the Congratulations screen of booking wizardClosed   Amelia   Updated May 1, 2019 at 9:54am   2 Most recent comment from [deleted]:Hi Paul Long,Thank you for the purchase. All strings in plugin are wrapped and ready for translation. You can change any string in the plugin using translation plugins. You can try with one of these� ... Aleksey PricingClosed Pre-purchase questions for wpDataTables   Updated April 30, 2019 at 10:21pm   4 Most recent comment from [deleted]:Hi Aleksey, This is happening because VAT (Tax) is added to the price.  You can read more about VAT at the documentation pages of our re-seller: What is VAT?How Paddle handles VAT on your behalfWhic ... Filipe Fernandes Special DaysClosed   Amelia   Updated April 30, 2019 at 9:47pm   2 Most recent comment from [deleted]:Hi Filipe Fernandes,Yes it is possible. You can enable Configure their special days option in the Roles Settings. donvallerini configuration issuesClosed   Amelia   Updated April 30, 2019 at 4:45pm   4 Most recent comment from Isidora Markovic:Hi donvallerini,We check your website, and we notice that you have some error when you try to save service. (attachment)After investigation, we found that you don't have this file Price.php on p ... Catton Durbrow 2.5.1 update brakes screenly-ose - 2.4 OKClosed   wpDataTables   Updated April 30, 2019 at 3:53pm   2 Most recent comment from Aleksandar Vuković:Hello Catton.Thank you for your purchase.I am sorry, but we're not familiar with Screenly, and no other users have reported the issue until now, so we haven't had the chance to test it.Is ... Camelia-Ana activation code not working after amelia upgradeClosed   Amelia   Updated April 30, 2019 at 2:57pm   2 Most recent comment from Isidora Markovic:Hi Camelia,Thank you for your purchase.If you are update on latest version which is 1.5.1, then you have new Activation settings in Amelia plugin. Can you please tell me did you use option Activate w ... Yannis TRIANTAPHYLIDES Bug about email mandatory fieldClosed   Amelia   Updated April 30, 2019 at 2:15pm   2 Most recent comment from Isidora Markovic:Hi Yannis,Thank you for your purchase.Yes there is some issue with inserting event in Google calendar when email field is not mandatory after booking. It is forward to my development team to investig ...