As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Michele Step-by-Step Booking Form 2.0 - Prices services VAT includedClosed   Amelia   Updated October 14, 2024 at 11:33am   17 Most recent comment from Uroš Jovanović:Hello Michele, Please try the following CSS and let me know if that works for you: .am-adv-select__item::after{    content: "+20% VAT" !important;} Looking forward to your reply. Diane Lee Attacked by virusClosed   Amelia   Updated October 14, 2024 at 11:07am   3 Most recent comment from Uroš Jovanović:Dear Diane, Thank you for reaching out, and I appreciate your patience. We have noted this issue and have already resolved the vulnerability in Amelia. However, some malware detectors may not yet have ... Carlos Problems with appointment timesClosed   Amelia   Updated October 14, 2024 at 10:55am   2 Most recent comment from Uroš Jovanović:Hello Carlos, Thank you for reaching out to us. This could have been an issue with time zones in Amelia. Amelia doesn't have any time zone settings, and it relies on WordPress' General setti ... Abdubakir Shakirov CustomizationClosed   Amelia   Updated October 14, 2024 at 10:53am   2 Most recent comment from Uroš Jovanović:Hello Abdubakir, Thank you for reaching out to us. There is such an option on WordPress level. Custom code needs to be applied to the page where the booking form is. Depending on what you're usin ... Michael Pokorný Issue with time slot a reservation slotClosed   Amelia   Updated October 14, 2024 at 10:41am   5 Most recent comment from Uroš Jovanović:Hello Jimmy, Your case, the way you described it, is an issue that we have noted and it will be resolved as soon as possible. I appreciate your patience. Diane Lee MalwareClosed   Amelia   Updated October 14, 2024 at 9:27am   2 Most recent comment from Stefan Petrov:Hello Diane, Thanks for reaching out to us.  This has been fixed in one of our updates -  If you haven't please update to the latest update. It was a false positive, so there are no malware is ... BERT Guillaume Limiting the numbers of events list on the front pageClosed   Amelia   Updated October 14, 2024 at 9:17am   4 Most recent comment from Uroš Jovanović:Hello Bert, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite vers ... Gildardo Arias 65869054Closed   Amelia   Updated October 14, 2024 at 7:44am   4 Most recent comment from Stefan Petrov:Hello Gildardo, Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient wa ... Remko Sieben SMS notificationClosed   Amelia   Updated October 14, 2024 at 7:37am   3 Most recent comment from Stefan Petrov:Hi Remko, Thanks for reaching out to us. First of all, to send SMS messages, you need to have mail settings configured properly. The link you've provided leads to email configuration, not the cro ... Local for you Admin Email/IP BlacklistingClosed   Amelia   Updated October 14, 2024 at 7:27am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.w ... lisa support or refundClosed   Amelia   Updated October 14, 2024 at 7:25am   3 Most recent comment from Stefan Petrov:Hello lisa, Thanks for reaching out to us. Before proceeding with the refund, may I ask what the reason for the refund request? If you have any questions, we would like to assist. Feel free to ask any ... D sign waiverClosed Pre-purchase questions for Amelia   Updated October 14, 2024 at 7:16am   2 Most recent comment from Uroš Jovanović:Hello, To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms & Conditions So this text appears as a ... Christian availability time/slotClosed   Amelia   Updated October 14, 2024 at 7:13am   2 Most recent comment from Stefan Petrov:Hi Christian, Thanks for reaching out to us. It can be configured, but you need to make sure that the Service B is configured first, since the time needs to be configured starting from the "earliest". ... Siggi Different google integrationClosed   Amelia   Updated October 14, 2024 at 7:04am   2 Most recent comment from Stefan Petrov:Hello Siggi, Thanks for reaching out to us. You can configure the text that it's going to be shown on the Google Calendar, by changing the placeholder in Google Calendar integration settings. The ... ormsystems The Catalyst C9200L-48T-4G-A: A Must-Have for Large EnterprisesClosed Pre-purchase questions for Amelia   Updated October 14, 2024 at 6:40am   2 Most recent comment from Stefan Petrov:Hello there, Thank you for reaching out to us. We thank you for your offer but we ar not interested at this time. We wish you all the best and hope you have a wonderful day ahead.