We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tirol display the events on partner sitesClosed   Amelia   Updated October 11, 2024 at 7:20am   8 Most recent comment from Stefan Petrov:Hi Duncan, We are not familiar with that, but this might be a workaround, indeed. Thanks for lettings us know.  Ana Ramos Payment on Site and couponsClosed   Amelia   Updated October 11, 2024 at 7:18am   4 Most recent comment from Stefan Petrov:Hello Ana, There are several options for the automatic sending of coupons, so you will also see the tab called “Notifications”. In the “Notifications” tab you can now set “Notification inter ... pmtd Is it possible to cancel the "Last Name" field in the "Your Information" step?Closed   Amelia   Updated October 11, 2024 at 7:05am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Diana Ponce Over bookingClosed   Amelia   Updated October 11, 2024 at 7:01am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can not Amelia is designed to prevent double booking so this is not possible Im afraid. Should you have any further inquiries, we kindly request that ... Audrey Farouault order of form fieldsClosed   Amelia   Updated October 11, 2024 at 6:58am   4 Most recent comment from Stefan Petrov:Hello Audrey, This would require customization, but, unfortunately, currently, we do not do customizations. For now, we can only suggest to suggest this as a feature on our page.  Apologies for the i ... Josée Hide eventsClosed   Amelia   Updated October 11, 2024 at 6:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can only cancel and delete it at this time there is no option to hide it at this ti ... Piotr Jankowski CHANGE OF ADDRESS IN E-MAIL NOTIFICATIONClosed   Amelia   Updated October 11, 2024 at 6:45am   8 Most recent comment from Marko Davidović:Hello again, When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separat ... Annet Muru Changing the duration of the appointmentClosed   Amelia   Updated October 11, 2024 at 6:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. In light of this, we encourage you to kindly consider submitting this valuable suggesti ... Giulio Aprile Simultaneous appointmentsClosed   Amelia   Updated October 11, 2024 at 6:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. There is no such option you can only set the general capacity for service or per employee. You can set capacity for each employee in assigned services. S ... Marco van Wynbergen Could the rol of manager prevent from searching in all users?Closed   Amelia   Updated October 11, 2024 at 5:41am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Since you are using role editor plugins we can not say this can be related to something in Amelia but we try and take a guess 1.This an be conflict of ro ... Jim Radford Display on Mozilla FirefoxClosed   wpDataTables   Updated October 10, 2024 at 9:15pm   6 Most recent comment from Jim Radford:Hi DavidThe website has it's own dedicated hosting. Also my team are super smart with this sort of thing. The source data sits on a Google sheet. Cheers. Jim Radford Kinno WP Rocket conflict (Event List Booking Form 2.0 & Login/Customer Panel)Closed   Amelia   Updated October 10, 2024 at 1:34pm   4 Most recent comment from Uroš Jovanović:Hello Kinno, We will definitely have this sorted out in the future. In the meantime, please let me know if you have any other questions. Andrei Different program for servicesClosed   Amelia   Updated October 10, 2024 at 12:07pm   4 Most recent comment from Uroš Jovanović:Hello Andrei,The same logic applies to the explanation in the previous response. Please let me know if you have any other questions. Andres Mendez Amelia doesn't work on mobile; it loads on desktop and tablet but not on mobile.Closed   Amelia   Updated October 10, 2024 at 12:02pm   4 Most recent comment from Uroš Jovanović:Hello Andres, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Goran Time on confirmation mail is incorrectClosed   Amelia   Updated October 10, 2024 at 10:50am   6 Most recent comment from Uroš Jovanović:Hello Goran, I have not received any email when booking an event. I can see that you have the "PHP Mail" mail service set up. Please note: We strongly recommend changing mail service setting to SMTP ...