As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

michael "No Search Results" Box added out of nowhereClosed   Amelia   Updated October 11, 2024 at 8:21am   2 Most recent comment from Stefan Petrov:Hello Michael, Thanks for reaching out to us. These are no random boxes, this is the information that you don't have any services or events that can be shown based on the shortcodes. For example, ... Diana Ponce Upgrade PlanClosed   Amelia   Updated October 11, 2024 at 8:17am   2 Most recent comment from Stefan Petrov:Hello Diana, Thanks for reaching out to us. You can upgrade to a higher license plan at any time. Please, find more information in this article - Upgrading Licenses Of course, let me know if you have ... Camila problems setting up multiple scheduling for group classes.Closed   Amelia   Updated October 11, 2024 at 8:06am   4 Most recent comment from Stefan Petrov:Hello Camila, Please, allow me to explain a bit more. In order to have the option for multiple bookings of the same timeslot, you need to make sure that the service maximum capacity is above 1. So, yo ... Kavaitri Period available for bookin in advanceClosed   Amelia   Updated October 11, 2024 at 7:48am   4 Most recent comment from Stefan Petrov:That's great, Kavaitri. Thanks for the feedback. As always, feel free to reach out to us regarding other questions or issues. Have a nice day! Djimmy Shop employee management by managerClosed   Amelia   Updated October 11, 2024 at 7:44am   3 Most recent comment from Stefan Petrov:Hello Djimmy, Thanks for reaching out to us. Unfortunatelly, this can't be configured, allow me to explain. Amelia manager has almost the same user role permissions as admin but with some differe ... Tirol display the events on partner sitesClosed   Amelia   Updated October 11, 2024 at 7:20am   8 Most recent comment from Stefan Petrov:Hi Duncan, We are not familiar with that, but this might be a workaround, indeed. Thanks for lettings us know.  Ana Ramos Payment on Site and couponsClosed   Amelia   Updated October 11, 2024 at 7:18am   4 Most recent comment from Stefan Petrov:Hello Ana, There are several options for the automatic sending of coupons, so you will also see the tab called “Notifications”. In the “Notifications” tab you can now set “Notification inter ... pmtd Is it possible to cancel the "Last Name" field in the "Your Information" step?Closed   Amelia   Updated October 11, 2024 at 7:05am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Diana Ponce Over bookingClosed   Amelia   Updated October 11, 2024 at 7:01am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can not Amelia is designed to prevent double booking so this is not possible Im afraid. Should you have any further inquiries, we kindly request that ... Audrey Farouault order of form fieldsClosed   Amelia   Updated October 11, 2024 at 6:58am   4 Most recent comment from Stefan Petrov:Hello Audrey, This would require customization, but, unfortunately, currently, we do not do customizations. For now, we can only suggest to suggest this as a feature on our page.  Apologies for the i ... Josée Hide eventsClosed   Amelia   Updated October 11, 2024 at 6:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can only cancel and delete it at this time there is no option to hide it at this ti ... Piotr Jankowski CHANGE OF ADDRESS IN E-MAIL NOTIFICATIONClosed   Amelia   Updated October 11, 2024 at 6:45am   8 Most recent comment from Marko Davidović:Hello again, When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separat ... Annet Muru Changing the duration of the appointmentClosed   Amelia   Updated October 11, 2024 at 6:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. In light of this, we encourage you to kindly consider submitting this valuable suggesti ... Giulio Aprile Simultaneous appointmentsClosed   Amelia   Updated October 11, 2024 at 6:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. There is no such option you can only set the general capacity for service or per employee. You can set capacity for each employee in assigned services. S ... Marco van Wynbergen Could the rol of manager prevent from searching in all users?Closed   Amelia   Updated October 11, 2024 at 5:41am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Since you are using role editor plugins we can not say this can be related to something in Amelia but we try and take a guess 1.This an be conflict of ro ...