We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

sam UsefullnessClosed Pre-purchase questions for Amelia   Updated February 21, 2023 at 12:57pm   2 Most recent comment from Uroš Jovanović:Hello Sam,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Laura Brooks paymentClosed Pre-purchase questions for Amelia   Updated February 20, 2023 at 4:50pm   2 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for expressing interest in the Amelia plugin.At the moment, we do not have a native integration with Zelle payments, but you can integrate it with WooCommerce with the use of the ... Isaac Fixed hoursClosed Pre-purchase questions for Amelia   Updated February 20, 2023 at 4:47pm   4 Most recent comment from Uroš Jovanović:Hello Isaac,Unfortunately, this will require the creation of multiple employees as the working hours for different services cannot intertwine. Here is an example.You could set it up like this:10 am ... Ivan Oung How to configurate to fit my clients need before I buyClosed Pre-purchase questions for Amelia   Updated February 20, 2023 at 1:27pm   2 Most recent comment from Marko Davidović:Hello Ivan, Thank you for your interest in our product.You should be able to achieve this with Amelia's events. You can create as many events as you need and they last as long as you need them.A ... Steve A few pre purchase questionsClosed Pre-purchase questions for Amelia   Updated February 20, 2023 at 11:49am   2 Most recent comment from Marko Davidović:Hello Steve, Thank you for your interest in our product.1. Form the videos in can see that the user must select a service and then a staff member before choosing a date. Is it possible for the user t ... Robert Sanchez add-ons for packagesClosed Pre-purchase questions for Amelia   Updated February 20, 2023 at 6:55am   2 Most recent comment from Marko Davidović:Hello Robert, Thank you for your interest in our product. Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this link htt ... Morgan Wright Package EventsClosed Pre-purchase questions for Amelia   Updated February 20, 2023 at 6:50am   2 Most recent comment from Marko Davidović:Hello , Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there ha ... Josh Castro Pre-purchase questionsClosed Pre-purchase questions for Amelia   Updated February 20, 2023 at 6:08am   2 Most recent comment from Marko Davidović:Hello Josh, Thank you for reaching out to us. 1. Unfortunately, currently, this feature is not built-in in Amelia. With Amelia, you can either charge the amount right away or you can set on on-site p ... Kathryn Feature availabilityClosed Pre-purchase questions for Amelia   Updated February 17, 2023 at 9:27am   2 Most recent comment from Uroš Jovanović:Hello Kathryn,Thank you for expressing interest in the Amelia plugin.At the moment there is no option to create multi-day bookings in Amelia. We have the plan to implement this in the future, but thr ... Motohiro Otaki I want to know what Ameria can and cannot do.Closed Pre-purchase questions for Amelia   Updated February 17, 2023 at 6:42am   2 Most recent comment from Marko Davidović:Hello Motohiro Otaki, Thank you for your interest in our product. 1) to prevent double booking in the same room and at the same time. Yes you can achieve this with pro license  2) Allow customers to ... Oliver Barajas I'd like to know if the platform can do some specific tasksClosed Pre-purchase questions for Amelia   Updated February 14, 2023 at 3:24pm   2 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching out to us.Please check the following article on what roles there are in Amelia and what permissions each role has.Please let me know if you have any other questions ... Mike McClellan Dark themeClosed Pre-purchase questions for Amelia   Updated February 14, 2023 at 1:20pm   2 Most recent comment from Marko Davidović:Hello Mike, Thank you for your interest in our product.We do not have a theme, but you can customize your booking form in customize section like thisPlease note that some of the option and booking for ... Linda Amelia booking form is not loadingClosed Pre-purchase questions for Amelia   Updated February 13, 2023 at 3:29pm   12 Most recent comment from Uroš Jovanović:Hello Naomi,Thank you for reaching out to us.Can you please create a separate ticket for this issue and we will assist you with this?Looking forward to your reply. Graeme Clemett IntegrationClosed Pre-purchase questions for Amelia   Updated February 13, 2023 at 11:20am   2 Most recent comment from Uroš Jovanović:Hello Graeme,Thank you for reaching out to us.Yes, Amelia has integration with Zoom, you can read more about it at the following link.Please let me know if you have any other questions. Darin Short Maximum EmployeesClosed Pre-purchase questions for Amelia   Updated February 13, 2023 at 7:09am   2 Most recent comment from Marko Davidović:Hello Darin, Thank you for reaching out to us. There are no limitations in Amelia and Amelia's performance and your site performance doesn't depends on us since Amelia is not a SaaS it is a ...