We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paul CustomersClosed Pre-purchase questions for Amelia   Updated August 16, 2019 at 9:42am   2 Most recent comment from [deleted]:Hi Paul,Thank you for your interest in our plugin. Yes, it is possible, the only mandatory fields are first name and last name, all the other can be set up in settings.Let me know if you have further ... Rafał Grzejszczyk LanguageClosed Pre-purchase questions for Amelia   Updated August 15, 2019 at 11:47am   2 Most recent comment from [deleted]:Hi Rafal,Thank you for your interest in our plugin.Unfortunately we don't have Polish translation at the moment, but you can easily translate our plugin using Poedit or LocoTranslate.Best regards ... Ratul Refund on cancel appointmentClosed Pre-purchase questions for Amelia   Updated August 15, 2019 at 8:28am   2 Most recent comment from [deleted]:Hi Ratul,Thank you for your interest in our plugin.Once you reject the appointment you would need to manually do that on PayPal also, it is not automatically connected.Best regards. ebaneth notification and activityClosed Pre-purchase questions for Amelia   Updated August 14, 2019 at 3:58pm   2 Most recent comment from [deleted]:Hi Ebaneth,Thank you for your inquiry. We are sorry to hear that you have issues with our plugin.Please open a ticket in Amelia section of this support platform so our technical support can investigat ... Stephen Theme CompatabilityClosed Pre-purchase questions for Amelia   Updated August 14, 2019 at 3:48pm   2 Most recent comment from [deleted]:Hi Stephen,Thank you for your interest in our plugin.We don't have any known issue with Divi theme and many customers use this theme with our plugin.Best regards. Ionescu vasile Calendar remove time selectionClosed Pre-purchase questions for Amelia   Updated August 14, 2019 at 3:13pm   8 Most recent comment from [deleted]:Hi Lonescu Vasile,This is a custom code that needs to be sent from our developers. Once you purchase our plugin you can open a ticket in the Amelia section where our technical support can help you wit ... peter front view of the booking calendarClosed Pre-purchase questions for Amelia   Updated August 12, 2019 at 1:24pm   2 Most recent comment from [deleted]:Hi Peter,Thank you for your interest in our plugin.This exact why is available only on the back-end, by default admin can see it but also customers and employees if they have user roles attached. At ... Jennifer Bishop Deposit payment optionsClosed Pre-purchase questions for Amelia   Updated August 9, 2019 at 1:12pm   2 Most recent comment from [deleted]:Hi Jennifer,Thank you for your interest in our plugin.Unfortunately we don't have deposit option at the moment. We only have option for customers to pay everything during the booking or on-site w ... Frances Gonzalez MULTIPLE BOOKINGSClosed Pre-purchase questions for Amelia   Updated August 8, 2019 at 4:02pm   3 Most recent comment from Frances Gonzalez:Ok. Thank you. josecorrea29 room reservationsClosed Pre-purchase questions for Amelia   Updated August 7, 2019 at 2:08pm   7 Most recent comment from josecorrea29:I get it. Thank you Richard InstalationClosed Pre-purchase questions for Amelia   Updated August 6, 2019 at 9:01am   2 Most recent comment from [deleted]:Hi Richard,Thank you for your inquiry.From the link that you have provided to us we have find out that you didn't create any service, and that is the reason why you cannot add a booking form. It ... Steve subcategoriesClosed Pre-purchase questions for Amelia   Updated August 5, 2019 at 4:45pm   4 Most recent comment from [deleted]:Hi Ana Maria,It is not in our plan for the next few releases since we have more requested features in our plan. We give our best to collect as much feedback as we can and to listen to our users needs, ... Leverage About spam protection when bookingClosed Pre-purchase questions for Amelia   Updated August 5, 2019 at 3:18pm   2 Most recent comment from [deleted]:Hi Leverage,Thank you for your interest in our plugin.I am not sure what spam protection you need, but we don't have spam protection included in the plugin. I will be more than grateful if you co ... Tim Barker My client has been repeatedly misled and 'burnt'. He requires that i produce demo or trial version which can be proven to work. His business is in tourism, kayak hire. I need a trial version, a standard 30 day trial, please.e.Closed Pre-purchase questions for Amelia   Updated August 5, 2019 at 1:37pm   2 Most recent comment from [deleted]:Hi Tim Barker,Thank you for your interest in our plugin.Unfortunately we don't have trial free version. We only have Lite plugin with some limitations and our demo site where you can test everyth ... Ana María Paying reservation with creditClosed Pre-purchase questions for Amelia   Updated August 5, 2019 at 11:24am   2 Most recent comment from [deleted]:Hi Ana Maria,Thank you for your interest in our plugin.Unfortunately we don't have option for adding credit to the users profile at the moment. The only workaround would be to create that package ...