As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

María del Carmen Llorente Benedicto Strong Customer Authentication (SCA)Closed Pre-purchase questions for Amelia   Updated August 16, 2019 at 2:00pm   2 Most recent comment from [deleted]:Hi Maria,Thank you for your interest in our plugin.Yes, in the newest update that has been released yesterday we included changes for SCA so everything is ready.Best regards. Paul CustomersClosed Pre-purchase questions for Amelia   Updated August 16, 2019 at 9:42am   2 Most recent comment from [deleted]:Hi Paul,Thank you for your interest in our plugin. Yes, it is possible, the only mandatory fields are first name and last name, all the other can be set up in settings.Let me know if you have further ... Rafał Grzejszczyk LanguageClosed Pre-purchase questions for Amelia   Updated August 15, 2019 at 11:47am   2 Most recent comment from [deleted]:Hi Rafal,Thank you for your interest in our plugin.Unfortunately we don't have Polish translation at the moment, but you can easily translate our plugin using Poedit or LocoTranslate.Best regards ... Ratul Refund on cancel appointmentClosed Pre-purchase questions for Amelia   Updated August 15, 2019 at 8:28am   2 Most recent comment from [deleted]:Hi Ratul,Thank you for your interest in our plugin.Once you reject the appointment you would need to manually do that on PayPal also, it is not automatically connected.Best regards. ebaneth notification and activityClosed Pre-purchase questions for Amelia   Updated August 14, 2019 at 3:58pm   2 Most recent comment from [deleted]:Hi Ebaneth,Thank you for your inquiry. We are sorry to hear that you have issues with our plugin.Please open a ticket in Amelia section of this support platform so our technical support can investigat ... Stephen Theme CompatabilityClosed Pre-purchase questions for Amelia   Updated August 14, 2019 at 3:48pm   2 Most recent comment from [deleted]:Hi Stephen,Thank you for your interest in our plugin.We don't have any known issue with Divi theme and many customers use this theme with our plugin.Best regards. Ionescu vasile Calendar remove time selectionClosed Pre-purchase questions for Amelia   Updated August 14, 2019 at 3:13pm   8 Most recent comment from [deleted]:Hi Lonescu Vasile,This is a custom code that needs to be sent from our developers. Once you purchase our plugin you can open a ticket in the Amelia section where our technical support can help you wit ... peter front view of the booking calendarClosed Pre-purchase questions for Amelia   Updated August 12, 2019 at 1:24pm   2 Most recent comment from [deleted]:Hi Peter,Thank you for your interest in our plugin.This exact why is available only on the back-end, by default admin can see it but also customers and employees if they have user roles attached. At ... Jennifer Bishop Deposit payment optionsClosed Pre-purchase questions for Amelia   Updated August 9, 2019 at 1:12pm   2 Most recent comment from [deleted]:Hi Jennifer,Thank you for your interest in our plugin.Unfortunately we don't have deposit option at the moment. We only have option for customers to pay everything during the booking or on-site w ... Frances Gonzalez MULTIPLE BOOKINGSClosed Pre-purchase questions for Amelia   Updated August 8, 2019 at 4:02pm   3 Most recent comment from Frances Gonzalez:Ok. Thank you. josecorrea29 room reservationsClosed Pre-purchase questions for Amelia   Updated August 7, 2019 at 2:08pm   7 Most recent comment from josecorrea29:I get it. Thank you Richard InstalationClosed Pre-purchase questions for Amelia   Updated August 6, 2019 at 9:01am   2 Most recent comment from [deleted]:Hi Richard,Thank you for your inquiry.From the link that you have provided to us we have find out that you didn't create any service, and that is the reason why you cannot add a booking form. It ... Steve subcategoriesClosed Pre-purchase questions for Amelia   Updated August 5, 2019 at 4:45pm   4 Most recent comment from [deleted]:Hi Ana Maria,It is not in our plan for the next few releases since we have more requested features in our plan. We give our best to collect as much feedback as we can and to listen to our users needs, ... Leverage About spam protection when bookingClosed Pre-purchase questions for Amelia   Updated August 5, 2019 at 3:18pm   2 Most recent comment from [deleted]:Hi Leverage,Thank you for your interest in our plugin.I am not sure what spam protection you need, but we don't have spam protection included in the plugin. I will be more than grateful if you co ... Tim Barker My client has been repeatedly misled and 'burnt'. He requires that i produce demo or trial version which can be proven to work. His business is in tourism, kayak hire. I need a trial version, a standard 30 day trial, please.e.Closed Pre-purchase questions for Amelia   Updated August 5, 2019 at 1:37pm   2 Most recent comment from [deleted]:Hi Tim Barker,Thank you for your interest in our plugin.Unfortunately we don't have trial free version. We only have Lite plugin with some limitations and our demo site where you can test everyth ...